Orders and shipping | Customer support
Order lookup & notifications

Order lookup & notifications

by ShippingChimp Inc

Branded order tracking page, notifications, upsell and more

2.3 of 5 stars(3 reviews)
Free plan available. Additional charges may apply.
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Tracking page & email alerts

Real-time order tracking page and personalised email alerts to increase customer experience and reduce support tickets

Predict delivery Delays

Anticipate delivery exceptions such as Delays, Incorrect address or Lost shipments. Proactively notify customers to reduce returns

Drive repeated sales

Branded order-delivery emails and tracking page with cross-sales and real-time visibility will increase the trust and drive more sales

About Order lookup & notifications

ShippingChimp is an AI-Powered post-purchase technology that enables Shopify businesses to offer an Amazon-esque delivery experience. With ShippingChimp, Shopify merchants can:

  1. Reduce "where is my order?" calls
  2. Boost repeat purchase rates by providing product recommendations on the tracking page and emails
  3. Have additional touchpoints after checkout
  4. Enable seamless brand experience
  5. Offer 360-degree visibility into each of their shipments
  6. Establish trust and win customer confidence

Shipping automates a major chunk of redundant emails for the customer support team. Empowers customer experience team to offer an awe-inspiring delivery experience. Effortlessly boosts repeat purchase rates for eCommerce sales and marketing team. Moreover, ShippingChimp's suite of reports and analytics offers the logistics team deep insights into the shipping carrier performance and shipping costs.

Businesses can simply collate disparate shipping data across their functions with ShippingChimp which serves as a single source of truth for orders and fulfilment. Your Shopify store can now offer an Amazon-like delivery experience at an affordable price at zero effort.

The key features of ShippingChimp include:

  1. Real-time order tracking
  2. Automatic delivery notifications
  3. Branded tracking page
  4. Lost and damage management portal
  5. Returns portal
  6. Deep shipping intelligence reports and analytics

Integrates with

  • ZenDesk,
  • Gorgias,
  • Klaviyo,
  • Omnisend,
  • Webhooks,
  • API

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Pricing

See all pricing options

Free

Free to install

Free upto 250 shipments, $0.10 per extra shipments above 250 shipments

  • Branded Tracking Page

  • Unique Order Tracking URL

Basic

$19/month

$0.10 for extra package above 500 shipments

  • Everything in free+

  • Real-time shipment tracking

  • Automated Email Notification

  • Shipment Analytics

  • Product recommendations

Grow

$199/month

$0.10 for extra package above 2000 orders

  • Everything in Basic+

  • Fully Customizable Tracking Page

  • Advanced Shipment Analytics

  • Self-serve returns/dispute portal

  • Unlimited Integrations

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

2.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    33% of ratings are 5 stars
    (1)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    67% of ratings are 1 stars
    (2)
View all 3 reviews

Most recent reviews

Emerald & Oak

Rating
1 of 5 stars
Posted
March 4, 2021

Very poor performance. App just freezes or continues to load the tracking page after you input the order number. You can't just put the number either you have to use the # symbol which was confusing for my customers. Do not recommend, wasted time setting up and installing.

Developer reply

March 4, 2021

Dear Customer,

I checked the integration and the App. It's working fine and you don't need to enter order numbers with any symbol. I'd be happy to walk you through the platform and sort out all your queries. Sent you an email to schedule the demo
Thanks,
San

Orgacia

Rating
1 of 5 stars
Last edited
February 14, 2021

WORST APP EVER.! CUSTOMER SERVICE IS VERY POOR. I tried to install the app and it is continuously showing an error - "Server error" message and my screen freezes there. I tried to hard refresh the page but it is still stuck at loading the screening. I would highly suggest you to NOT TO INSTALL this app. WASTED MY TIME ON THIS.! First of all, you should know disclosing the store URL isn't a good thing. Rest if you need a screenshot of the problem just let me know I will share everything with you. Moreover when you said to reach out to your support via chat. I saw one person Rev is online but I sent many messages regarding need the help of setting up the application on my store but as he is online but not responding. SERIOUSLY HIGHLY DISAPPOINTED.

Developer reply

February 12, 2021

//Update:

Hi,
Since you reached out to our support team on Sunday early morning, we couldn't facilitate the live support. Apologies. We tried reaching you via your phone number and email. But it looks like your mobile number is incorrect with Shopify. Can you please write to help@shippingchimp.com with your contact number? We'd be happy to sort the issue over the phone. It's strange to see the issue only with your account.

Thanks,

Hi Orgacia,

Your store URL is "demo1243.myshopify.com", This didn't pass through our spam-check as this store URL looks like a test one. That's the reason you faced this issue. Our app works well for other users. Would be happy if you retry the installation. Please reach out to us via chat for any issues in onboarding

Thanks

Studio Trayee

Rating
5 of 5 stars
Posted
February 8, 2021

The onboarding experience with ShippingChimp was super smooth. I was pleasantly surprised by their rich feature stack. Not just order tracking, but also branded tracking page, configurable notifications, returns request portal. Excellent customer service! Thanks, Zoe. Highly recommend!

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