Reviews (592)

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for significantly reducing fulfillment time with automated label creation and InstantLabel for automatic printing. It efficiently processes orders across multiple channels like eBay and Shopify and offers cost savings by comparing carrier rates. The user-friendly interface includes inventory management and customizable packing slips. Continuous improvements and proactive customer service enhance the user experience, assisting with setup and troubleshooting.

November 18, 2020

Just use ShipStation. I had ShippingEasy for 100s of labels a day over the course of a year. At least once a month the platform broke with no notice significantly hurting my company. It's nice when it works but it'll break and ruin your day.

Plain Jane Marketplace
United States
Over 1 year using the app
December 22, 2014

Not a good solution for your all shipping needs, but good for printing packing list :)
Does not support UPS.
Packing list and Pick List module needs to be improved.
Customer service reps cant answer your questions, they cant help at all.

ToteBagFactory.com
United States
Over 1 year using the app
February 17, 2021

Very disappointed in the customer service. We have a major issue because this app can not support multiple fulfillment locations (even though it is totally normal within the industry and supported by Shopify). We reached out for help and Shipping Easy said they don't care and it's not their problem. Shopify also reached out and got no response.

MuskOx
United States
Over 1 year using the app
November 23, 2018

We have spent ALOT of money with this app due to our high volume. We reached out to them because out of THIRTY apps that we use for our store, this was the ONLY one that had not updated so we could use Shopify’s location services - something we asked Shopify for because we desperately needed especially with the holiday season approaching. We even were part of a call with Shopify to test the ...

Blended Designs
United States
Over 1 year using the app
Edited August 1, 2021

Edit: Decided to try this app again after a few weeks and my comment stands. Their support is worse than ever. Quite possibly one of the most garbage apps on the store with some of the worst customer service there is. I reached out the first time during their "on" hours and no one picked dup or answered the chat. I reached out an hour later again via chat and got stuck with an useless agent who ...

Axel Glade
United States
12 months using the app
May 11, 2021

BEWARE!! I just found out that they are over charging me for shipping on the back end for well over a month. Their label 'buy button' charge is much higher than the actual charge to your account. Check your history! Over a week and still no resolution from support. I have to keep calling for an update. I even spoke with the manager Brandon & Matt Jared etc and still no communication.

Kapa Nui
United States
10 months using the app
November 8, 2014

Shipping Easy was a perfect service for many months, then in the last 4 weeks they seem to have fallen apart. After an overnight "update" our templates were corrupted, our logo was distorted, some information went missing from out packing lists, and every time they try to fix it something else goes wrong. It's been buggy for 4 weeks now, and even with repeated calls and hours on the phone with ...

Red Bird Coffee
United States
9 months using the app
Edited June 17, 2021

Bad experience they charge you from 0 to the second plan without have orders and they dont reimburse you, neither the money you paid in advance to USPS through them!

Zayra Mo
United States
8 months using the app
July 5, 2022

be careful, they never tell you they will charge you 5 per month even if you don't use it. And after you cancel it, they keep charging, it took me three months to completely get them to stop charging.

Thersipo
United States
5 months using the app
April 22, 2020

If I could give zero stars I would. I have lost over $20,000 shipping duplicate orders over a month timeframe bc this integration did not function properly. There are numerous orders on a daily basis that do not properly "speak" to shopify letting them know that the order was fulfilled. For anyone who is using this program, please look out for this error message in your shipping history. We had ...

wigdealer
United States
5 months using the app