Reviews (592)

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for significantly reducing fulfillment time with automated label creation and InstantLabel for automatic printing. It efficiently processes orders across multiple channels like eBay and Shopify and offers cost savings by comparing carrier rates. The user-friendly interface includes inventory management and customizable packing slips. Continuous improvements and proactive customer service enhance the user experience, assisting with setup and troubleshooting.

March 2, 2018

this is the worse app on the market. Go to print out labels and prints out other customers labels.
Terrible

Sequin Appliques
United States
3 months using the app
January 18, 2017

this software is sooooooo confusing no one can use it. there are a million part to try to use it that won't work together. i have spent over 2 hours trying to send 5 packages is soo sad i am very displeased

Kusheclothing
United States
2 months using the app
July 14, 2015

I wasn't going to write a review but this app really put me whole in my wallet! I am completely disappointed. First off, all my orders didn't properly sync I had to manually input nearly ALL orders. Second, i didn't save a single dime! Shipping prices on this app were nearly 75% HIGHER than the app i used prior on top of that if you want to "save" on shipping you have to pay a monthly fee to ...

Gummymunchies
United States
About 1 month using the app
June 22, 2015

BEWARE! Please do no download shipping easy. Customer service is horrible. I was on hold for 30 minutes before I was able to speak with a representative. I purchased postage and was charged twice. I contacted customer service and they stated they would be able to refund the charge. PERFECT! 5 minutes later I get a call stating that they can't return the charge because it was not there problem it ...

Grays Union
United States
24 days using the app
May 26, 2020

Orders are not converting over. Holding for hours, goes to voicemail . Then no response on chat - not trustworthy

Sunshine Style TV
United States
20 days using the app
January 2, 2021

Installed ShippingEasy after promised discounted Ground shipping rates, but their rates were actually higher than most similar programs. Reached out to customer service several times and never heard back, despite getting spammed with marketing emails from them. I then deleted my account and removed the app through Shopify before trial was up, but was still charged nearly $32 because I did not ...

Fantôme
United States
14 days using the app
May 20, 2015

We've used USPS.com and Shippo before trying this one....we will be returning to those two platforms.

Not sure how this app received so many 5 star reviews. It's clunky, confusing and overall difficult.
Also, wastes entire sheets of paper for labels. We have changed the size settings for our labels FOUR times, made sure to save the settings, yet and still, it continues to print one HUGE label on ...

Royal Rags
11 days using the app
May 27, 2016

After I watched all the videos on their web side I booked a slot for 30 min to talk to the expert - as they offer on the web side to run demos. I prepared and sent them prior few questions which I wanted to get answered. I launch my eshop in 2 months and I started to work on this. And I thought shipping easy will be part. When I started to talk to the expert lady, she hang up the phone after 5 ...

Hug Your Skin
United States
8 days using the app
August 8, 2018

I opened an account with them and looked around, tried getting started and then decided it was not the best fit for me. I deleted the app and the next day received THREE phone calls from them starting at 7:30am and messages as well as an email. I told them I cancelled my account and didn't need it. Received a 4th phone call again and he even acknowledged that I cancelled and yet he was still ...

Tree Hugger Cloth Pads
Canada
About 16 hours using the app
November 23, 2016

Cant sign up as it does not recognize Toronto as being a city in Ontario Canada. Duh.

Igift
Canada
About 7 hours using the app