Reviews (602)

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its automation features that streamline fulfillment processes, saving time and reducing manual tasks. They appreciate the cost savings on shipping and faster processing that enhances customer satisfaction. The app supports automated label creation, order syncing with Shopify, and integrates with multiple marketplaces like eBay, Amazon, and Walmart. Its inventory management tools are also noted for their ease of use. The app's performance is consistently praised for its reliability and speed in handling shipping tasks, with updates that show a commitment to improvement based on merchant feedback. The user-friendly interface is highlighted for simplifying setup and integration. Customer service is a standout, with merchants experiencing proactive, knowledgeable, and friendly support through phone, chat, and email. Merchants recognize the app as an effective and efficient solution for optimizing shipping operations.

November 5, 2018

Wow! Just WOW! This app truly is amazing with all that it can do to manage, sort, filter, and help you deliver with labels, shipping management and so much more.

But the real secret (and amazing part) about ShippingEasy is their incredible support staff. You can talk to a real person. And everyone I've spoken with has been very competent and helpful... even for complex questions. They'll spend hours on the phone with you, if needed, to make sure you're successful with the app and what you need for your business.

With folks I've spoken with like Isabela, Ray, and Emma, I've never left a conversation without problems solved and my business continuing to make money.

Highly recommended.

Tiny Dime
United States
13 days using the app
November 19, 2019

New to ShippingEasy but have been so impressed with the customer service! They've walked me through several things step-by-step and have been so helpful along the way!

Sew Much Crafting
United States
11 days using the app
November 1, 2019

We are new to Shipping Easy and are getting used to a whole different way of doing things. Obviously, we have a lot of questions. The customer service chat option is a wonderful tool. The customer service advisers are extremely helpful and patient. They have been able to walk me through the solution to each problem step by step, which has been greatly appreciated!

Candy Kitchen Shoppes
United States
11 days using the app
April 21, 2015

I'm sorry I didn't find ShippingEasy earlier! They have made our lives so much easier! Saves a ton of time and easy to set up and use. I highly recommend it anyone who ships product, online OR offline.

Cadence Insoles
United States
10 days using the app
Edited August 16, 2018

Sarah was by far the most knowledgeable and the best customer service experience I have ever had. She was very patient with me and explained herself so well that it made the experience enjoyable and very easy to set up my account. I had other options to go with as far as picking my platform and the fact that Sarah was so awesome sealed the deal for me on going with ShippingEasy.

Nevin Jenkins,
Creative Concepts NCJ LLC

Srirachastix
United States
10 days using the app
April 30, 2020

I rarely leave reviews by the way... So, about ShippingEasy, great app, I'm impressed by how helpful their staff members are, Sarah and Brad have been very patient. This app is a time saver, I love the fact you can print the SKUs on the bottom of the label, that helps a lot for picking during shipment. Great features, robust stability. A+ for my experience.

PeekOfUnique
United States
9 days using the app
May 9, 2018

This works so well, and was an excellent way to move away from Filemaker.

I'm not the most software savvy person out there, and every time I get confused, or need help, they are always happy to do so, and take time with me and are very patient, until I am up and running.

Great customer service, and product.

Healthyhomefilters
United States
7 days using the app
April 15, 2015

So thankful we gave this app a try. Not only are we saving time - we are saving money, it's a win-win situation. They have great customer service and the syncing of information between the app and our store is fantastic.

NACD Store
United States
6 days using the app
March 17, 2014

We ship from our website, Amazon, and Etsy. You can tell right away that ShippingEasy has their act together—making it easier for us to literally keep our act together (everything coordinated in one place.)
We're still bootstrapping so it's great that ShippingEasy offers different levels of service. Great support pages and costumer service! They got back to me the same day when I had a question. Seems like this app is a keeper—it already works great, and apparently they're always improving it.

Turtle Moon Health
United States
5 days using the app
October 9, 2020

I have two shops Etsy and Shopify. I tried about 5 different aps, This one is a clear winner. Utilizing its packing rules, im able to pack even faster because i tough it what qty and combination of items goes into what box. Also they alow you to make your own custom packing slip which unifies all my brand's packing slips!

Park Scents
United States
4 days using the app