Orders and shipping | Customer support
Shippit

Shippit

by Shippit

Simplified Shipping for Leading Retailers.

3.7 of 5 stars(95 reviews)
From $12/month. 30-day free trial. Additional charges may apply.
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Reduce fulfilment time by 80%

Seamlessly import Shopify orders, and automate all packaging and courier decisions.

Convert more sales

Fulfil and ship orders to anyone, anywhere. Shippit’s fulfilment software will always choose the fastest or cheapest service.

Slash inbound enquiries by 90%

Increase customer satisfaction by 99% with Shippit’s smart tracking and notifications, and with our delay prevention technology.

About Shippit

Sell More with Cash on Delivery

Exclusive to retailers in Singapore and Malaysia. Whether you’re selling in one country or cross-border, Shippit makes it possible to accept cash from customers in Singapore, Malaysia, Indonesia, Philippines and Thailand.

Simplify Your Ship, Scale Faster

Shipping is hard. We think it should be easy. With Shippit's multiple delivery options, seamless order fulfilment and centralised tracking & email/SMS notifications, Shippit saves you time, money whilst sharing an amazing last-mile delivery experience.

Discounted Rates with Leading Couriers

Get instant access to discounted rates with leading couriers. With Shippit on your side, you can forget about negotiating rates, selecting the best carrier or spending hours chasing couriers. Shippit's takes the guesswork out of shipping so you can focus on selling

Have your own rates? Don't stress, connect your own rates in minutes. Here are our supported carriers:

Australia: Australia Post, Couriers Please, Fastway, TNT, StarTrack, Allied Express, SEKO Logistics, Toll, Neway & DriveYello

Singapore: Aramex, NinjaVan, Singapore Post & DHL

Malaysia: Aramex & NinjaVan

Easy to Set up and Even Simpler to Use

Start shipping your orders in under 7 minutes. Forget credit-checks or setting complex shipping rules, shipping your first order is so simple you’ll wonder why you didn’t make the switch sooner

Lightning-Fast Shipping Rates in Your Checkout

Whether it’s standard or express or international shipping, tap into the power of our instant rate calculator and get live quotes on available delivery services right in your checkout.

Automated Order Fulfilment & Delivery

Whether you ship from home or a state-of-the-art warehouse, you’ll see orders that need to be shipped from the very moment they are placed in your Shopify store. Shippit makes smart packaging allocation decisions and finds the best carrier for the job. Simply confirm the price and get your shipping labels in an instant. Once shipped, Shippit automatically closes out your orders and automatically populates tracking information so you can notify your customers at time of dispatch!

Own Your Delivery Experience and Cut Customer Complaints

Shippit gives your customers an amazing delivery experience no matter which courier you ship with. Forget about tracking numbers and dodgy courier tracking sites. With consistent tracking, proactive delay avoidance technology and dedicated delivery support, Shippit gives your customers just the right amount of information, every single time. With our branded tracking & notifications add-on, Shippit gives you the power to own your delivery experience from door-to-door.

Integrates with

  • Cin7,
  • Tradegecko,
  • Netsuite,
  • DearSystems,
  • Peoplevox,
  • Returns

Media gallery

Support

Pricing 30-day free trial

See all pricing options
Start

$12/month

Usage fees apply such as SMS notifications

  • Up to 12% off shipping rates

  • Ship 20 orders per month

  • Email & live-chat support

Grow

$32/month

Usage fees apply such as SMS notifications

  • No booking surcharge

  • Up to 34% off shipping rates

  • Ship 250 orders per month

  • Email & live-chat support

Unleash

$96/month

Usage fees apply such as SMS notifications

  • No booking surcharge

  • Up to 45% off shipping rates

  • Ship 500 orders per month

  • Email, live-chat & phone support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

3.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    68% of ratings are 5 stars
    (65)
  • 4 of 5 stars
    11% of ratings are 4 stars
    (10)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    15% of ratings are 1 stars
    (14)
View all 95 reviews

Most recent reviews

ShopWorld

Rating
1 of 5 stars
Posted
November 27, 2020

i have been using Shippit for more than 3 months. It's a worst service and i would not recommend. The customer service is poor, they keep responding with the standard templates. I took transit insurance as a service for which i pay extra, and since have lost two packages where i had to return money to the customer and i got nothing back from the insurance. 1 claim took 2 months and after that they said TNT left a 19KG Box at the door but did not provide any evidence. What do i tell my customer about this. 2nd product has not been delivered over 1 month and TNT confirmed me they lost it but Shippit is just lingering on and not processing the insurance. It has system issues too and it does not submit the correct pick up dates for some providers. I provided the feedback to the CS team so they can pass it on to the tech team and they instead asked me to prove them that there are system issues. Overall nice looking easy platform, but Pethatic service, and if something goes wrong then you will not be looked after.

Gioia Wall Art

Rating
2 of 5 stars
Posted
November 12, 2020

I have been using shippit for about 10 months, the product is OK, but the service to terrible. Normally there is a chat available for support, and it takes ages to get a reply, sometimes no reply at all. This morning, the app is partly down. We cannot modify the measurements and weight or choose courier, the button and menu simply don't work with an error message on it. There is no communication from Shippit telling us what is going on, and their chat is CLOSED!!!! Since we cannot contact you guys to sort it out, I have no choice but to leave a review here as this is the only way to send you a message.

Agrowplow Part Store

Rating
1 of 5 stars
Posted
September 29, 2020

The app functionality is passable and the plans and rates are acceptable, but that's about all Shippit has to recommend it. Integrating the service with multiple stores requires creating multiple accounts and while they'll only charge you for one, you still need to manage multiple logins. Their support across any channel is basically non-existant. They don't answer calls or return voicemails, they don't reply to emails, and you're lucky if they respond to live chat enquiries within an hour. Hell, even just creating an account with them required a third-party to put me in contact with a sales manager who then finally got someone to reach out to me - and that was how they handled a potential new client!

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