Customer service | Shipping and delivery
Shippit | Shipping Automation

Shippit | Shipping Automation

by Shippit

Shippit helps simplify your ship so you can scale faster.

3.3 of 5 stars(98 reviews)
From $37/month. 30-day free trial. Additional charges may apply.

Pack, label and ship faster

Shippit seamlessly imports orders and automatically allocates the best packaging and courier, helping you fulfil faster than ever.

Save on shipping costs

Whether it's Standard, Express, Same Day or International, Shippit gives you access to discounted delivery rates or you can connect your own

Better customer experiences

Shippit's branded SMS/email tracking & notifications and dedicated delivery support teams helps reduce customer support enquiries.

About Shippit | Shipping Automation

Simplify Your Ship, Scale Faster

Shipping is hard. We think it should be easy. With Shippit's multiple delivery options, seamless order fulfilment and centralised tracking & email/SMS notifications, Shippit saves you time, money whilst sharing an amazing last-mile delivery experience.

Discounted Rates with Leading Couriers

Get instant access to discounted rates with leading couriers. With Shippit on your side, you can forget about negotiating rates, selecting the best carrier or spending hours chasing couriers. Shippit's takes the guesswork out of shipping so you can focus on selling

Have your own rates? Don't stress, connect your own rates in minutes. Here are our supported carriers:

Australia: Australia Post, Couriers Please, Fastway, TNT, StarTrack, Allied Express, SEKO Logistics, Toll, Neway & DriveYello

Singapore: Aramex, NinjaVan, Singapore Post, DHL & Janio

Malaysia: Aramex & NinjaVan

Easy to Set up and Even Simpler to Use

Start shipping your orders in under 7 minutes. Forget credit-checks or setting complex shipping rules, shipping your first order is so simple you’ll wonder why you didn’t make the switch sooner

Lightning-Fast Shipping Rates in Your Checkout

Whether it’s standard or express or international shipping, tap into the power of our instant rate calculator and get live quotes on available delivery services right in your checkout.

Automated Order Fulfilment & Delivery

Whether you ship from home or a state-of-the-art warehouse, you’ll see orders that need to be shipped from the very moment they are placed in your Shopify store. Shippit makes smart packaging allocation decisions and finds the best carrier for the job. Simply confirm the price and get your shipping labels in an instant. Once shipped, Shippit automatically closes out your orders and automatically populates tracking information so you can notify your customers at time of dispatch!

Own Your Delivery Experience and Cut Customer Complaints

Shippit gives your customers an amazing delivery experience no matter which courier you ship with. Forget about tracking numbers and dodgy courier tracking sites. With consistent tracking, proactive delay avoidance technology and dedicated delivery support, Shippit gives your customers just the right amount of information, every single time. With our branded tracking & notifications add-on, Shippit gives you the power to own your delivery experience from door-to-door

Sell More with Cash on Delivery

Exclusive to retailers in Singapore and Malaysia. Whether you’re selling in one country or cross-border, Shippit makes it possible to accept cash from customers in Singapore, Malaysia, Indonesia, Philippines and Thailand.

Integrates with

  • Cin7,
  • Tradegecko,
  • Netsuite,
  • DearSystems,
  • Peoplevox,
  • CartonCloud

Media gallery

  • Send orders within Shopify to Shippit
  • Shippit engine automatically finds the best carrier
  • Label and manifest orders in bulk
  • Track all deliveries in a single interface
  • Keep your customers updated with tracking and notifications
  • Customers are always kept up to date on their delivery

Support

Pricing 30-day free trial

See all pricing options

Grow

$37/month

Usage fees apply such as SMS notifications

  • No booking surcharge
  • Up to 34% off shipping rates
  • Ship 250 orders per month
  • Email & live-chat support

Unleash

$115/month

Usage fees apply such as SMS notifications

  • No booking surcharge
  • Up to 45% off shipping rates
  • Ship 500 orders per month
  • Email, live-chat & phone support

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

3.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    66% of ratings are 5 stars
    (65)
  • 4 of 5 stars
    10% of ratings are 4 stars
    (10)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    17% of ratings are 1 stars
    (17)
View all 98 reviews

Most recent reviews

The Salty Fox

Rating
1 of 5 stars
Posted
November 7, 2021

If you are planning to use Australia Post On Demand or eParcel On Demand then unfortunately you will have to go elsewhere as you can't have it fully integrated into Shippit. You will need to manually enter every line of the customer's details & address which defeats the purpose of this app entirely. Alternatively you will have to use their Live Quotes activated which means that the full postage price is shown in the cart with no flexibility to amend shipping pricing or introduce incentives (i.e. free On Demand shipping when you spend over $X). I was incredulous to discover that support were not initially aware that Australia Post On Demand and eParcel On Demand are not actually the same service. Sure, they sound similar but when your business revolves around integrating Australia Post's services into your platform then you should make sure you're fully across all the services available with the carrier you advertise as being fully integrated with. They don't advertise a phone number so you can't speak to someone regarding support or integration issues - if there is a problem then it unfortunately won't be resolved. If you use Couriers Please or Fastway then you have to go through Shippit's support service to enquire about parcels in transit. It takes days to respond (if at all) while your customers get increasingly frustrated with you for stalling. I generally don't give negative reviews however I feel it's necessary to convey that in our experience, Shippit don't fully integrate all of Australia Post's services so it may be worth considering another provider to save you the headaches later on.

Developer reply

November 9, 2021

Hi The Salty Fox,
Thank you for taking the time to leave a review and your in depth feedback. As a company constantly looking for ways to improve, we take customer feedback very seriously and appreciate you taking the time to share your concerns. We understand that you are a valuable customer of ours, so please let us know if there is anything we could do to assist you, and I will pass it onto the right person at Shippit. In the meantime, I hope we get another chance with you again soon.
Best wishes,
Sarah
Shippit

Round Boy Roasters

Rating
1 of 5 stars
Posted
November 6, 2021

If I could give 0 stars, I would. Terrible service standards. I worked with shippit for months to try to help them be better. They consistently failed to improve even after multiple reviews. This app cost you money and will hurt your service standards. DO NOT under any circumstances try this. CONSIDER YOURSELF warned.

Developer reply

November 9, 2021

Hi Round Boy Roasters,
Thank you for taking the time to leave a review and I are sorry to hear about your poor experience. As a company constantly looking for ways to improve, we take customer feedback very seriously and appreciate you taking the time to share your concerns. We understand that you are a valuable customer of ours, so please let us know if there is anything we could do to assist you, and I will pass it onto the right person at Shippit. In the meantime, I hope we get another chance with you again soon.
Best wishes,
Sarah
Shippit

City Subaru Parts

Rating
1 of 5 stars
Posted
February 24, 2021

Absolutely non existent support. Don't bother dealing with Shippit. We've been having issues with items not being picked up by the couriers and the "support team" have been extremely unhelpful. I've been asking to speak to the regional manager but nobody wants to talk to me. Look for an alternative solution, we are!

Developer reply

May 6, 2021

Hi City Subaru Parts,
I am extremely sorry to hear that you had a poor experience with us. Shippit is a shipping software company that connects you to the courier and we try and hold the couriers on our platform to the highest of standards. We have since significantly invested in our customer support team to better help merchants like yourself. If there is anything we can do to help, please let us know and I will forward it onto the correct person at Shippit. In the meantime, I hope we get another chance with you again soon.
Kindest regards,
Sarah
Shippit

View all reviews