Orders and shipping | Customer support
Shippit

Shippit

by Shippit

Simplified Shipping for Leading Retailers.

4.1 of 5 stars(90 reviews)
From $12/month. 30-day free trial. Additional charges may apply.
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Reduce fulfilment time by 80%

Seamlessly import Shopify orders, and automate all packaging and courier decisions.

Convert more sales

Fulfil and ship orders to anyone, anywhere. Shippit’s fulfilment software will always choose the fastest or cheapest service.

Slash inbound enquiries by 90%

Increase customer satisfaction by 99% with Shippit’s smart tracking and notifications, and with our delay prevention technology.

About Shippit

Sell More with Cash on Delivery

Exclusive to retailers in Singapore and Malaysia. Whether you’re selling in one country or cross-border, Shippit makes it possible to accept cash from customers in Singapore, Malaysia, Indonesia, Philippines and Thailand.

Simplify Your Ship, Scale Faster

Shipping is hard. We think it should be easy. With Shippit's multiple delivery options, seamless order fulfilment and centralised tracking & email/SMS notifications, Shippit saves you time, money whilst sharing an amazing last-mile delivery experience.

Discounted Rates with Leading Couriers

Get instant access to discounted rates with leading couriers. With Shippit on your side, you can forget about negotiating rates, selecting the best carrier or spending hours chasing couriers. Shippit's takes the guesswork out of shipping so you can focus on selling

Have your own rates? Don't stress, connect your own rates in minutes. Here are our supported carriers:

Australia: Australia Post, Couriers Please, Fastway, TNT, StarTrack, Allied Express, SEKO Logistics, Toll, Neway & DriveYello

Singapore: Aramex, NinjaVan, Singapore Post & DHL

Malaysia: Aramex & NinjaVan

Easy to Set up and Even Simpler to Use

Start shipping your orders in under 7 minutes. Forget credit-checks or setting complex shipping rules, shipping your first order is so simple you’ll wonder why you didn’t make the switch sooner

Lightning-Fast Shipping Rates in Your Checkout

Whether it’s standard or express or international shipping, tap into the power of our instant rate calculator and get live quotes on available delivery services right in your checkout.

Automated Order Fulfilment & Delivery

Whether you ship from home or a state-of-the-art warehouse, you’ll see orders that need to be shipped from the very moment they are placed in your Shopify store. Shippit makes smart packaging allocation decisions and finds the best carrier for the job. Simply confirm the price and get your shipping labels in an instant. Once shipped, Shippit automatically closes out your orders and automatically populates tracking information so you can notify your customers at time of dispatch!

Own Your Delivery Experience and Cut Customer Complaints

Shippit gives your customers an amazing delivery experience no matter which courier you ship with. Forget about tracking numbers and dodgy courier tracking sites. With consistent tracking, proactive delay avoidance technology and dedicated delivery support, Shippit gives your customers just the right amount of information, every single time. With our branded tracking & notifications add-on, Shippit gives you the power to own your delivery experience from door-to-door.

Integrates with

  • Cin7,
  • Tradegecko,
  • Netsuite,
  • DearSystems,
  • Peoplevox,
  • Returns

Media gallery

Support

Pricing 30-day free trial

See all pricing options
Start

$12/month

Usage fees apply such as SMS notifications

  • Up to 12% off shipping rates

  • Ship 20 orders per month

  • Email & live-chat support

Grow

$32/month

Usage fees apply such as SMS notifications

  • No booking surcharge

  • Up to 34% off shipping rates

  • Ship 250 orders per month

  • Email & live-chat support

Unleash

$96/month

Usage fees apply such as SMS notifications

  • No booking surcharge

  • Up to 45% off shipping rates

  • Ship 500 orders per month

  • Email, live-chat & phone support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    72% of ratings are 5 stars
    (65)
  • 4 of 5 stars
    11% of ratings are 4 stars
    (10)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    11% of ratings are 1 stars
    (10)
View all 90 reviews

Most recent reviews

Nestz Living

Rating
2 of 5 stars
Posted
June 19, 2020

The rates are good and booking system is all good but you can forget about good customer service especially billing related.
Their apps are not very good compare to others when it comes to store with large SKU and different packaging dimensions.

Potions

Rating
5 of 5 stars
Posted
May 28, 2020

One of the best services out there!

I was deeply worried because all our national couriers in Malaysia were not shipping to Singapore or were on holiday during Eid. So when orders came in, we did not want to turn them away or make our customers wait for weeks!

By some miracle I came across Shippit! So I messaged them on Facebook and got a reply around 9am, and to my delight their couriers were still shipping! I was asked to provide them with my email and mobile number, and within minutes, they called to help me set up and integrate my account with shopify via Zoom!

John was incredibly helpful, he patiently explained how to make a complete order via the app. Within half an hour we were done with the set up and mini tutorial. And within 3 hours of the setup and order, on the same day, my parcel was collected! Yes, 3 hours. And the parcel was sent to a customer in Singapore within 6 days despite the lockdown and holidays.

The system also manages your tracking numbers by automatically updating all Shopify orders, this saves us the time and hassle of manually updating each order. The best part is you are able to adjust the weight of your parcel! So you get an accurate cost from the courier.

So, thank you Shippit and John for helping us during these highly stressful times.

This is definitely the shipping app to get!

Cheers!
Sharmini Joy Ramani
Co-Founder, Potions
www.shop-potions.com

Industrie Music

Rating
1 of 5 stars
Posted
May 17, 2020

Shipit is a terrible app and has garbage customer support! My store is based in Australia, and I have had nothing but issues setting up shippit with my Shopify store. shippit rates are not accurate if you have products that are outside the Satchels sizes they provide by Fastway, & couriers please you will have big issues with your shipping check out page.

also, there is no way to bulk upload your product dimensions to get accurate shipping rates for large bulky items.

there is absolutely no email customer support, I will be going to me credit card provider and requesting chrage backs for my subscription fees

Use Easy ship and sendle

View all reviews