Shiprocket: eCommerce Shipping

Shiprocket: eCommerce Shipping

Free plan available
Rating (3.9)
Reviews

About this app

Launched

July 6, 2017

Languages

English

Works with

Amazon, eBay, Razorpay, Payoneer

Shiprocket helps Indian businesses automate shipping operations & fulfill orders across the world.

With Shiprocket, eCommerce and D2C brands can ship their Shopify orders through a unified interface that brings together 25+ courier partners on one platform. It facilitates SMBs with hassle-free shipping in India to 24000+ pincodes and 220+ countries and territories worldwide. Shiprocket’s services include Courier Recommendation Engine (CORE), competitive shipping rates, branded tracking page, instant order updates to buyers via email, WhatsApp and SMS, and much more.

With Shiprocket, eCommerce and D2C brands can ship their Shopify orders through a unified interface that brings together 25+ courier partners on one platform. It facilitates SMBs with hassle-free shipping in India to 24000+ pincodes and 220+ countries and territories worldwide. Shiprocket’s services include Courier Recommendation Engine (CORE), competitive shipping rates, branded tracking page, instant order updates to buyers via email, WhatsApp and SMS, and much more. more
  • Automated Shipping Workflows
  • Returns and Refund Management
  • Buyer Communication Management
  • Affordable International Shipping

Pricing

Lite Plan

Free

  • Shipping rates starting @Rs 29/500gms (Excl. of GST)
  • Available Courier Partners: Aramex, Delhivery, BlueDart, Xpressbees, & more.

Basic Plan

$17 / month

  • Shipping rates starting @Rs 21/500gms (Excl. of GST)
  • Available Courier Partners: Aramex, Delhivery, BlueDart, Xpressbees, & more.

Advanced Plan

$34 / month

  • Shipping rates starting @Rs 20/500gms (Excl. of GST)
  • Available Courier Partners: Aramex, Delhivery, BlueDart, Xpressbees, & more.

Pro Plan

$52 / month

  • Shipping rates starting @Rs 19/500gms (Excl. of GST)
  • Available Courier Partners: Aramex, Delhivery, BlueDart, Xpressbees, & more.

Lite Plan

Free

  • Shipping rates starting @Rs 29/500gms (Excl. of GST)
  • Available Courier Partners: Aramex, Delhivery, BlueDart, Xpressbees, & more.

Basic Plan

$17 / month

  • Shipping rates starting @Rs 21/500gms (Excl. of GST)
  • Available Courier Partners: Aramex, Delhivery, BlueDart, Xpressbees, & more.

Advanced Plan

$34 / month

  • Shipping rates starting @Rs 20/500gms (Excl. of GST)
  • Available Courier Partners: Aramex, Delhivery, BlueDart, Xpressbees, & more.

Pro Plan

$52 / month

  • Shipping rates starting @Rs 19/500gms (Excl. of GST)
  • Available Courier Partners: Aramex, Delhivery, BlueDart, Xpressbees, & more.

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

676 reviews

Overall rating
3.9
Counts per rating level
  • 62% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 26% of ratings are 1 stars
Edited March 30, 2024

USELESS SERVICE & SUPPORT - I escalated the issue,that customer might not have received the product after sometime, and requested for the POD. But shiprocket team simply said that they wont be able to provide the POD, as the TAT for the same is 3 days, after the delivery of the product. Happened with AWB number 339101337020.

I have taken their enterprise plan, I was expecting a bit of help from there end, but they simply said that you raised the issue after 3 days, so Shiprocket is not responsible for the loss.

I regularly check the rating of the courier from which we send the courier and then send the package. But even after that this issue happened.

Better deal directly with the courier companies or other B2B vendor, as they can provide you with the POD & even refund the courier & charges even after 3 months of raising the issue

Sahyog Wellness
India
11 months using the app
Shiprocket - Shipping in India replied March 30, 2024

Hello! I never want you to feel this way. As per your concern, I have checked the same with the respective courier and the POD request has been denied as the request was raised beyond TAT.

Please be informed that TAT for any POD request is 72 hours from the shipment status updation. - MB

May 13, 2024

Absolutely infuriating! Shiprocket turned my orders into a disaster zone. Forget on-time deliveries – my customers waited 10-15 days extra, then what? They just rejected the orders! Lost sales, unhappy customers – thanks a bunch, Shiprocket.

But the nightmare doesn't end there. Picking up the products? Another saga. It took me 7-10 calls for EACH shipment just to get their support team to schedule a pickup. And let's not forget, half the time they had no clue where the package even was!

Look, if you value your business and your customer relationships, don't even think about using Shiprocket. Find a shipping partner who actually delivers on their promises. Because with Shiprocket, you're risking a whole lot more than just a late package.

For your reference I am giving some orders AWB numbers here:

10303472446
SRTC5242132296

Car Crown
India
3 months using the app
Shiprocket - Shipping in India replied May 19, 2024

Hello! Thank you for your valuable time during the conversation over a call. I hope your concern has been addressed. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB

February 21, 2024

Not recommended. When you have to follow up for every order for days you not only end up frustrating yourself but also lose customer's trust.

ghumri
India
About 1 year using the app
Shiprocket - Shipping in India replied March 2, 2024

Hello! I hope your concern has been addressed and resolved over the call. Please feel free to address your concern at escalation@shiprocket.com for further assistance. - MB

April 20, 2024

I've been using Shiprocket for a while now, and unfortunately, I've consistently faced issues with missed pickups. After scheduling orders, no pickups occur, and there's a complete lack of communication from Shiprocket regarding the delays. This has happened on all orders, significantly impacting my ability to fulfill orders on time.

This lack of reliability is causing major problems for my business. Customers expect timely deliveries, and these missed pickups are leading to delays and frustration.

I would appreciate it if Shiprocket could address this issue and ensure consistent pickups are scheduled and communicated effectively.

Jiva Tattva
India
13 days using the app
Shiprocket - Shipping in India replied May 8, 2024

Hi! That's not what we want you to experience and we are sincerely sorry. As per the telephonic conversation. the shipment with AWB no. FHxxxxxxxx1IN is cancelled as per the current status and the refund for freight charges has been credited to your wallet. - MB

March 14, 2024

⚠️ Avoid Shiprocket at all costs! ⚠️

Shiprocket is a complete letdown! They didn't pick up my stuff for 7 to 10 days and even made up fake RTO problems. It's impossible to get help from their customer service team. Don't use Shiprocket unless you want stress and disappointment. Stay away!

Arcedior
India
9 months using the app
Shiprocket - Shipping in India replied March 18, 2024

Hi! Our team tried to contact you on your shared number multiple times however had no luck. Please share an alternate number or convenient time at escalation@shiprocket.com for a callback. - MB

About this app

Launched

July 6, 2017

Languages

English

Works with

Amazon, eBay, Razorpay, Payoneer

Built by Shiprocket - Shipping in India

About Shiprocket - Shipping in India

3.9 average rating

7 years building apps for the Shopify App Store

416, Udyog Vihar III,, Sector 20,, Gurugram, HR, 122008, IN

Support

Send a message

support@shiprocket.com

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