ShipScout ‑ A/B Test Shipping , 27 reviews

Overall rating
4.4
Counts per rating level
  • 93% of ratings are 5 stars
    25
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 4% of ratings are 2 stars
    1
  • 4% of ratings are 1 stars
    1
January 10, 2024

Really easy to use to set up the shipping test with a nice simple data dashboard BUT I found the experiment quite buggy. The thresholds were not always working and we would see multiple options at checkout that was not intended so we rolled the test back. I reached out to the team to ask for help to resolve the bugs but nearly a week later I am still waiting.

Roomix DIY
United Kingdom
1 day using the app
ShipScout replied January 11, 2024

Thank you very much for the feedback. We shipped large structural changes to our backend (essentially ShipScout v2) to improve performance and stability at the start of the year. Unfortunately, we introduced a bug that impacted all new tests that were created for a 24hour period (we believe your test was impacted).

We're very sorry for the bugs you experience and have written regression tests to prevent them from happening again.

We've reached out to you to make sure your next test is successful.

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