Shopicial ‑ Community Forum

Shopicial ‑ Community Forum

Pricing
From $14/month. Free trial available.
Rating
3.5 (36)
Developer
app1pro

Build a social forum around your product or service.

A social network will help customers feel free to share their feelings about your product/brand. Building a private social network makes your brand more professional and insightful. Customers will also be completely focused on your brand without being attracted to other issues like when they use a popular social network (Facebook/Twitter...). It helps you build a community around your brand, capture customer needs, and handle problems with your customers.

A social network will help customers feel free to share their feelings about your product/brand. Building a private social network makes your brand more professional and insightful. Customers will also be completely focused on your brand without being attracted to other issues like when they use a popular social network (Facebook/Twitter...). It helps you build a community around your brand, capture customer needs, and handle problems with your customers. more
  • Build your community forum with just one click.
  • When clients share freely, it's good social proof.
  • Send automatic notifications to users about forum activities.

Launched

February 28, 2020

Languages

English

Pricing

BASIC PLAN

$14 / month

or $151/year and save 10%

  • Professional social forum
  • Unlimited posts and comments
  • 5GB files storage
  • 1000 users

7-day free trial

STANDARD PLAN

$29 / month

or $313/year and save 10%

  • Professional social forum
  • Unlimited posts and comments
  • 20GB files storage
  • 2000 users (+)
  • CDN
  • Email Service
  • Mobile App

7-day free trial

PREMIUM PLAN

$59 / month

or $599/year and save 15%

  • Professional social forum
  • Unlimited posts and comments
  • 20GB files storage
  • 5000 users (+)
  • CDN
  • Email Service
  • Mobile App
  • 24/7 Support

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (36)

Overall rating
3.5
Counts per rating level
  • 58% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 14% of ratings are 2 stars
  • 14% of ratings are 1 stars
June 18, 2024

On the surface, the app seems promising with its wide range of functionalities. However, my experience post-purchase has been quite disappointing.

Several issues emerged shortly after buying the app. The features did not work as seamlessly as advertised, and I encountered multiple bugs that hindered my usage. To make matters worse, reaching out to customer support has been a nightmare. There's no direct way to contact them, and I had to wait for several days just to get a reply via email. The lack of timely support is frustrating and unacceptable for a paid service.

Given these challenges, I cannot recommend this app. While it has potential, the poor customer support and unresolved issues make it not worth the investment. I hope the developers address these problems soon, but until then, I suggest looking for alternatives.

valvalvoom
China
2 months using the app
app1pro replied June 19, 2024

I sincerely apologize for the inconvenience you've experienced with our app.

We strive to provide seamless functionality and prompt support for all our users. I understand your frustration and would like to address your concerns:

1. Support Process: We have a support form within the app designed to prioritize requests from our customers. This ensures we can verify and address issues quickly. While direct emails are also monitored, using the support form within the app helps us provide faster assistance. [https://prnt.sc/jSWA9uO5nTbX]

2. Response Time: Upon reviewing our records, I noticed that we responded to your email within less than an hour. I'm sorry if this response time didn't meet your expectations or if there was any confusion in our communication. [https://prnt.sc/LxeRk7NIl861]

3. Feature Functionality and Bugs: We are continuously working to improve our app and resolve any bugs that might arise. Your feedback is invaluable in helping us identify and fix these issues.

To better assist you, please reach out via the support form in the app, and we will prioritize your case to ensure a smoother experience.

Additionally, I noticed your free trial has ended, and you haven't upgraded to a higher plan. If this is affecting your app experience, we can discuss the best plan options for your needs.
[https://prnt.sc/Xb5W_91-Evy4, https://prnt.sc/NwPU_AV_TCxB]

I don't know why you left this negative review!! However, Your satisfaction is important to us, and we appreciate your patience as we work to improve our services.

April 5, 2024

This app is really really amazing!

I have never seen such a big service for such a little price. You get first of all access to a professional social forum but you also get access to the api and webhooks, which is giving you endless of opportunities.
You have a sustom css and custom script section. In my case I could integrate a lot of things and even change the html structure with js.
Support also answers really fast.
I’m really impressed!

Beast Art
Germany
5 days using the app
July 18, 2024

Hello,

Why can't any of my paying members access the site? Also why does no one respond to my inquiries either on the community forum or email?

Bearback
United States
10 days using the app
January 7, 2024

The Shopicial community forum is exactly what I'm looking for to build an online community for my brand. It's easy to set up, and the app support is helpful. They usually respond within 24-48 hours.

I'll update my review in a month based on my experience.

TAA is for Toronto
Canada
April 27, 2020

Fantastic customization. Developer is very friendly and responsive. This is a well-functioning Shopify app.

Asnew Market
United States
Almost 2 years using the app

Support

app1pro can answer any questions you have about Shopicial ‑ Community Forum.

Developer

app1pro

Tam Trinh, Hanoi, 10000, VN

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