Shopicial ‑ Community Forum
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Build a social forum around your product or service.
A social network will help customers feel free to share their feelings about your product/brand. Building a private social network makes your brand more professional and insightful. Customers will also be completely focused on your brand without being attracted to other issues like when they use a popular social network (Facebook/Twitter...). It helps you build a community around your brand, capture customer needs, and handle problems with your customers.
- Build your community forum with just one click.
- When clients share freely, it's good social proof.
- Send automatic notifications to users about forum activities.
Languages
English
Categories
Pricing
BASIC PLAN
$14 / month
or $151/year and save 10%
- Professional social forum
- Unlimited posts and comments
- 5GB files storage
- 1000 users
7-day free trial
STANDARD PLAN
$29 / month
or $313/year and save 10%
- Professional social forum
- Unlimited posts and comments
- 20GB files storage
- 2000 users (+)
- CDN
- Email Service
- Mobile App
7-day free trial
PREMIUM PLAN
$59 / month
or $599/year and save 15%
- Professional social forum
- Unlimited posts and comments
- 20GB files storage
- 5000 users (+)
- CDN
- Email Service
- Mobile App
- 24/7 Support
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (37)
This is the first time I have EVER posted a negative review. I have had this app on my site for over a year and I can not upload any images from my phone. I have contacted Support several times to never get a reply. It seems to be an issue with all Android phones. I have tried Apple phones with no issue. Both my Samsung Fold and Flip... neither one can post on this site. It is insulting that they continuously charge me every month but can't even reply to an email. They will more than likely reply to this with a series of "to dos" but trust me I have done them all. I have sent a message through your customer support page. I have all my permissions turned on in the phone. You name it, I have thought of it. I have had more than 10 people to test and all the Samsung phones have an issue posting.
After getting in touch with their support team I have been receiving quick responses and fixes to the various bugs I had encountered. So far, everything is going well and my members are starting to join the platform!
On the surface, the app seems promising with its wide range of functionalities. However, my experience post-purchase has been quite disappointing.
Several issues emerged shortly after buying the app. The features did not work as seamlessly as advertised, and I encountered multiple bugs that hindered my usage. To make matters worse, reaching out to customer support has been a nightmare. There's no direct way to contact them, and I had to wait for several days just to get a reply via email. The lack of timely support is frustrating and unacceptable for a paid service.
Given these challenges, I cannot recommend this app. While it has potential, the poor customer support and unresolved issues make it not worth the investment. I hope the developers address these problems soon, but until then, I suggest looking for alternatives.
I sincerely apologize for the inconvenience you've experienced with our app.
We strive to provide seamless functionality and prompt support for all our users. I understand your frustration and would like to address your concerns:
1. Support Process: We have a support form within the app designed to prioritize requests from our customers. This ensures we can verify and address issues quickly. While direct emails are also monitored, using the support form within the app helps us provide faster assistance. [https://prnt.sc/jSWA9uO5nTbX]
2. Response Time: Upon reviewing our records, I noticed that we responded to your email within less than an hour. I'm sorry if this response time didn't meet your expectations or if there was any confusion in our communication. [https://prnt.sc/LxeRk7NIl861]
3. Feature Functionality and Bugs: We are continuously working to improve our app and resolve any bugs that might arise. Your feedback is invaluable in helping us identify and fix these issues.
To better assist you, please reach out via the support form in the app, and we will prioritize your case to ensure a smoother experience.
Additionally, I noticed your free trial has ended, and you haven't upgraded to a higher plan. If this is affecting your app experience, we can discuss the best plan options for your needs.
[https://prnt.sc/Xb5W_91-Evy4, https://prnt.sc/NwPU_AV_TCxB]
I don't know why you left this negative review!! However, Your satisfaction is important to us, and we appreciate your patience as we work to improve our services.
Hi. I think your app is useful. I paid for regular services with Shopify and for new app development with PayPal. I am about to launch my brand. Could you please reply to my email? I have sent several times over the past few days and have not received a reply. I've already printed out and prepared the community url as a QR code, but I'm so confused because I haven't received a reply to my email.
Fantastic customization. Developer is very friendly and responsive. This is a well-functioning Shopify app.
Support
App support provided by app1pro.
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