Shopicial ‑ Community Forum

Shopicial ‑ Community Forum

From $14/month. 7-day free trial.
Rating (3.2)
Reviews
Developer

About this app

Launched

February 28, 2020

Languages

English

Build a social forum around your product or service.

A social network will help customers feel free to share their feelings about your product/brand. Building a private social network makes your brand more professional and insightful. Customers will also be completely focused on your brand without being attracted to other issues like when they use a popular social network (Facebook/Twitter...). It helps you build a community around your brand, capture customer needs, and handle problems with your customers.

A social network will help customers feel free to share their feelings about your product/brand. Building a private social network makes your brand more professional and insightful. Customers will also be completely focused on your brand without being attracted to other issues like when they use a popular social network (Facebook/Twitter...). It helps you build a community around your brand, capture customer needs, and handle problems with your customers. more
  • Build your community forum with just one click.
  • When clients share freely, it's good social proof.
  • Send automatic notifications to users about forum activities.

Pricing

7-day free trial

BASIC PLAN

$14/month

or $151/year and save 10%

  • Professional social forum
  • Unlimited posts and comments
  • 5GB files storage
  • 1000 users

STANDARD PLAN

$29/month

or $313/year and save 10%

  • Professional social forum
  • Unlimited posts and comments
  • 20GB files storage
  • 2000 users (+)
  • CDN
  • Email Service
  • Mobile App

PREMIUM PLAN

$59/month

or $599/year and save 15%

  • Professional social forum
  • Unlimited posts and comments
  • 20GB files storage
  • 5000 users (+)
  • CDN
  • Email Service
  • Mobile App
  • 24/7 Support

BASIC PLAN

$14/month

or $151/year and save 10%

  • Professional social forum
  • Unlimited posts and comments
  • 5GB files storage
  • 1000 users

STANDARD PLAN

$29/month

or $313/year and save 10%

  • Professional social forum
  • Unlimited posts and comments
  • 20GB files storage
  • 2000 users (+)
  • CDN
  • Email Service
  • Mobile App

PREMIUM PLAN

$59/month

or $599/year and save 15%

  • Professional social forum
  • Unlimited posts and comments
  • 20GB files storage
  • 5000 users (+)
  • CDN
  • Email Service
  • Mobile App
  • 24/7 Support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

31 reviews

Overall rating
3.2
Counts per rating level
  • 61% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 13% of ratings are 2 stars
  • 13% of ratings are 1 stars
Edited January 28, 2022

The "about" section does not appear on the mobile page, you have to turn it tlandscape. great response times so far. great useage!

Va Va Womb UK
United Kingdom
4 months using the app
app1pro replied January 25, 2022

The mobile devices are too small to display all the content. If you need to display the "about" section on mobiles, I will help you to do that. In fact, we did not receive any of your requests about this problem until seeing this review. There are many ways to contact us:
https://prntscr.com/26kuam1
https://prntscr.com/26kuard

Edited February 19, 2021

I chose to stick it out with this app for a while longer since I have a small membership. I am still very frustrated that I have never gotten replies on my inquiries and had to figure out my own solutions for some of my troubles. That said, I've made it work because I really do love a lot about this app. I like:
- The way I can categorize the posting sections and tag them so users with certain permissions can see each one.
- The look and feel and entire layout
- The polling and product options in posts
- The icons I dislike:
- New issue - the badges are no longer available and all settings in the USER category just displays "This feature is no longer available on your forum."
- Lack of response on questions
- Redirect issue for plan selections which caused me to lose paying customers
- Clunky - No reward system for users (but I know that's just me.) ;)
- Workarounds I've had to do with tagging and allowing for permissions and creating my own subscription since I can't get theirs to work and they don't respond + the manual labor this causes with every subscription
- Easy to navigate on the back end Dec 2020
This app is honestly REALLY great and perfect in a lot of ways. However, I am using it for paid users and they are unable to pay for a membership due to getting routed in circles back to log in every time they click the plan they want to purchase. I am losing customers now and have been waiting for a response for two days. I like the app so much, that I'm looking into doing my own subscription service and tagging the accounts for access instead of doing the billing through shopicial. It's just not automated, so that sucks. But, they may be able to keep me as a paid customer if I can figure out a workaround. It's just really not ideal. I am starting to feel like I cannot trust them since they don't respond very quickly and I can see my issue has been happening for others for some time. ONE time they did respond within 24 hours, so that was nice. I completely understand it's likely a very small company with limited resources, but leaving people in the dark is just not helpful. I see a few others mentioning issues with Google ads - Shopicial made a VERY clear notification that pops up in the dashboard about this issue with specific JS files. They give directions on how to remove the files and I'm a novice and was able to follow this and get my Google ads back up in less than 24 hours. So don't let that deter you. Happy to update the rating when I hear back from them! Nov 2020
I am on day 6 of 7 with this app. My chief complaint is that I inquired with support days ago and have yet to receive a response. This makes me nervous that if there are issues that pop up, as they inevitably will with any software, that they might not get fixed right away. =( This is a big enough deal that I knocked two stars off. That said, I would give the software's UI (user interface) a 5 star. I found it easy to understand and navigate and didn't need a tutorial at all. I just simply clicked through each section on their dashboard and figured everything out be reading. I think the software itself is great because it sort of looks like Facebook so customers will be familiar, but is less chaotic and also NOT Facebook. The categories also make it a lot easier to keep things organized, vs a Facebook group where EVERYTHING is just lumped together in one feed. I LOVE the icons for the categories and feel it all looks very professional. The way you can search and post your products on a post is also a super cool feature. All in all, I think this software does more than it appeared to at first glance. That said, as long as some bugs get fixed and support replies to me, I would be willing to bump this up to a 4 or even 5 star app. Some of what's wrong - The notifications are not working correctly at the moment for some accounts, so this is alarming for me. If my coaches are tagged and they don't get a notification they will not know that they need to respond. If you have multiple things forums with different levels of access, you will need to manually tag the accounts if they are to access more than one level because of the way the settings are set up. You can only give ONE tag access to a forum. For example, I have 3 tiers with my membership. Each tier gets more access. The top tier therefore needs to access 3 categories, but can only access one until I go in and manually tag them. No big unless you have a large volume of users or people want immediate access. The webpages on this design are also not all the way responsive. The forum itself is, but not the gated page to the forum where people will log in or learn what they're looking at. Finally, there's no way I can age gate the forum. But I recognize this would fall under a feedback category, not a software issue. ;)

Choosing Positivity
United States
Almost 2 years using the app
January 24, 2023

The support team is not responding. There is no way to track the support request either. I have contacted the support using the support page on the application.

PetKonnect - Store
India
26 days using the app
May 28, 2021

The application looks useful, but no one answers requests to support for a long time.
Also, comments are not displayed on the product page.
We are ready to sign up for a paid subscription, but first we would like to get confidence in the timely support of the product by the developer.

SPACE COAST BIOCEUTICALS
United States
Over 1 year using the app
January 15, 2021

Top app, ik hoop hiermee meer actie op mijn site te kunnen verkrijgen, zeer gebruiksvriendelijk zelfs voor een it analfabeet als ik

MyHappyMacaw
Belgium
8 days using the app

About this app

Launched

February 28, 2020

Languages

English

Built by app1pro

About app1pro

3.5 average rating

6 years building apps for the Shopify App Store

Support

Send a message

admin@app1pro.com

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