Reviews (37)

Overall rating
3.8
Counts per rating level
  • 59% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 11% of ratings are 3 stars
  • 14% of ratings are 2 stars
  • 8% of ratings are 1 stars
December 3, 2024

This is the first time I have EVER posted a negative review. I have had this app on my site for over a year and I can not upload any images from my phone. I have contacted Support several times to never get a reply. It seems to be an issue with all Android phones. I have tried Apple phones with no issue. Both my Samsung Fold and Flip... neither one can post on this site. It is insulting that they continuously charge me every month but can't even reply to an email. They will more than likely reply to this with a series of "to dos" but trust me I have done them all. I have sent a message through your customer support page. I have all my permissions turned on in the phone. You name it, I have thought of it. I have had more than 10 people to test and all the Samsung phones have an issue posting.

Parlay
United States
Over 1 year using the app
August 22, 2024

Hi. I think your app is useful. I paid for regular services with Shopify and for new app development with PayPal. I am about to launch my brand. Could you please reply to my email? I have sent several times over the past few days and have not received a reply. I've already printed out and prepared the community url as a QR code, but I'm so confused because I haven't received a reply to my email.

mimoshi
Türkiye
About 1 month using the app
June 18, 2024

On the surface, the app seems promising with its wide range of functionalities. However, my experience post-purchase has been quite disappointing.

Several issues emerged shortly after buying the app. The features did not work as seamlessly as advertised, and I encountered multiple bugs that hindered my usage. To make matters worse, reaching out to customer support has been a nightmare. There's no direct way to contact them, and I had to wait for several days just to get a reply via email. The lack of timely support is frustrating and unacceptable for a paid service.

Given these challenges, I cannot recommend this app. While it has potential, the poor customer support and unresolved issues make it not worth the investment. I hope the developers address these problems soon, but until then, I suggest looking for alternatives.

valvalvoom
China
2 months using the app
app1pro replied June 19, 2024

I sincerely apologize for the inconvenience you've experienced with our app.

We strive to provide seamless functionality and prompt support for all our users. I understand your frustration and would like to address your concerns:

1. Support Process: We have a support form within the app designed to prioritize requests from our customers. This ensures we can verify and address issues quickly. While direct emails are also monitored, using the support form within the app helps us provide faster assistance. [https://prnt.sc/jSWA9uO5nTbX]

2. Response Time: Upon reviewing our records, I noticed that we responded to your email within less than an hour. I'm sorry if this response time didn't meet your expectations or if there was any confusion in our communication. [https://prnt.sc/LxeRk7NIl861]

3. Feature Functionality and Bugs: We are continuously working to improve our app and resolve any bugs that might arise. Your feedback is invaluable in helping us identify and fix these issues.

To better assist you, please reach out via the support form in the app, and we will prioritize your case to ensure a smoother experience.

Additionally, I noticed your free trial has ended, and you haven't upgraded to a higher plan. If this is affecting your app experience, we can discuss the best plan options for your needs.
[https://prnt.sc/Xb5W_91-Evy4, https://prnt.sc/NwPU_AV_TCxB]

I don't know why you left this negative review!! However, Your satisfaction is important to us, and we appreciate your patience as we work to improve our services.

Edited August 1, 2024

After getting in touch with their support team I have been receiving quick responses and fixes to the various bugs I had encountered. So far, everything is going well and my members are starting to join the platform!

Bearback
United States
23 days using the app
April 5, 2024

This app is really really amazing!

I have never seen such a big service for such a little price. You get first of all access to a professional social forum but you also get access to the api and webhooks, which is giving you endless of opportunities.
You have a sustom css and custom script section. In my case I could integrate a lot of things and even change the html structure with js.
Support also answers really fast.
I’m really impressed!

Beast Art
Germany
5 days using the app
April 27, 2020

Fantastic customization. Developer is very friendly and responsive. This is a well-functioning Shopify app.

Asnew Market
United States
Almost 2 years using the app
August 27, 2020

This app is a gamechanger! I encourage you to look at the possibilities of the platform being used as a community builder and even a fundraiser for your startup thanks to the paid membership feature.

Sweet Home Michiana
United States
5 months using the app
Edited May 14, 2020

Very nice app, this will be a great help for my marketplace community
keep it up!......................

Entreplinker
Philippines
About 1 month using the app
October 6, 2021

Amazing app to have on your store! It took me some time learning the interface but after I figured it out I love it! Fully customizable, a great addition to my store.

Face Selections
United States
23 days using the app
April 2, 2020

This is fantastic. We have used it for our online members forum and it works perfectly. Exactly what we needed! Chris offers fantastic support and has helped us out integrating with our store. Very helpful. The products comments feature is particularly useful and the app installation and management system are very easy to use and administer. Would highly recommend.

Jean Haines Watercolour Inspiration
United Kingdom
10 days using the app