Shopify Counter

We were asked by shopify to upgrade to this app:
"We notified you via email to install the new Shopify Counter App to improve functionality and create a more seamless experience. As a result, the original app will now officially sunset on March 1, 2026 and will no longer work after that date."

Unfortunate the new app is as bad or even worse than the previous app.
It's impossible to show the number we want. We are on Shopify+ and would like to show consolidated turnover of our 2 stores.

Would love to connect the app to a custom shopify report, next select the number we want to send to smiirl

Please bring back custom date ranges! My viewers are always asking how many orders I got during a big product launch. I used to be able to select a custom range, and the feature was removed. Also, your "Get Support" button doesn't work, so I have to communicate this via review.

Should have paid attention to the negative reviews. Received 1/13. Today is 2/22. I've had nothing but problems with this thing. On too many times to count, it randomly shuffles numbers. It will go back to the original number but on several occasions it doesn't. All the numbers will shuffle, each column by itself, twice. Then it will land on all lines as the first number. If you unplug and turn it back on 10 minutes later. Nothing. If you do that an an hour later. Nothing. You have to unplug the thing and leave it off, unplugged for a few days, and only then does it reset. Shameful there are no refunds on this thing. Waste of money.

Why does it take orders away from my counter at random and also when I refund an item in an order it discounts the order I'm not refunding the whole order just 1 item. doesn't make sense. I hate it.

Love it. I display sales YTD and it's incredibly motivtional!

Fonctionne que la moitié du temps les données sont erronées. vraiment déçue car j'ai le display qui ne va plus servir...... quel gaspillage d'argent et de temps

Terrible. Has worked fine in the past (even though it randomly spazzes out and cycles through every number in every reel from time to time). Two days ago it just stopped reporting numbers, then it cycled through all the numbers repeatedly and was blank slots in each position. Unplugged and plugged in, still does nothing. Now Shopify "apps" section just gives an error message. Believe all the one-star and complaint reviews on here.

The app doesn't reset the counter when the time hits 0:00. It just keeps adding numbers - The work-around is to load the app daily and change a setting for the numbers to update correctly.

It doesn’t work. It completely ignored the settings I configured for the counter and kept counting up, even when I hadn’t received any orders.

I tried reaching out to Shopify support, since it’s listed as their app, but the AI bot wouldn’t log the bug or connect me to a real person.

So I went back to the old counter app, which seems to be working for now.
https://apps.shopify.com/counter?locale=sv

I own 4 Shopify counters, 3 using the old app (works well) and 1 using the new (doesn't work at all).

Shopify refuse to let you use the old app, so you're forced to use the new app which doesn't work.

Check the other reviews, it's not worth buying the counter at the moment.