Shopify Fulfillment Network

Shopify Fulfillment Network

Free to install. Additional charges may apply.
Rating (2.3)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

August 22, 2022

Languages

English

Works with

Flow

Your business can thrive with fulfillment built by Shopify. You make the sale, we’ll handle the rest

Shopify Fulfillment Network will store your products, then package and deliver your orders at lightning speed—often in three days or less. We’ll even manage your returns, which means you can focus on growing your business. Apply now and supercharge your sales. Upon adding the app, we'll check if we can fulfill your orders. If your store meets our initial requirements, continue the installation and explore our pricing and features. When you're ready to join, schedule a call with an expert.

Shopify Fulfillment Network will store your products, then package and deliver your orders at lightning speed—often in three days or less. We’ll even manage your returns, which means you can focus on growing your business. Apply now and supercharge your sales. Upon adding the app, we'll check if we can fulfill your orders. If your store meets our initial requirements, continue the installation and explore our pricing and features. When you're ready to join, schedule a call with an expert. more
  • Fulfillment centers near your customers ensure quick delivery.
  • Drive sales up to 25% using Shop Promise to display reliable delivery dates.
  • Stay on top of every order with real-time inventory tracking.
  • Transport inventory using our freight services for easy management and tracking.
  • Get help whenever you need it with Shopify’s 24/7 support team.

Pricing

Free to install

No up-front costs. End-to-end fulfillment priced per item. Each product is priced by weight. Multi-unit order discounts.

Free to install

No up-front costs. End-to-end fulfillment priced per item. Each product is priced by weight. Multi-unit order discounts.

All charges are billed in USD. See all pricing options

21 reviews

Overall rating
2.3
Counts per rating level
  • 33% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 14% of ratings are 2 stars
  • 48% of ratings are 1 stars
August 28, 2023

This is the worst experience we ever had with a 3PL. Initially, we were excited to work with SFN has a business partner for our logistics needs. What a total disappointment. Be aware, unlike other 3PL's SFN does not allow for the client to communicate with the warehouse. We reached out to support with no help, customer service is poor and take weeks to respond or worst of all not responding to our concerns. No phone number, no account management - nothing!

The price that is quoted on the calculator provided on Shopify's own website is not the actual price that you will be paying for once the item arrives. This has tremendously effected our business. We were using a previous 3PL and it was great, prices were as advertised and we were able to get a hold of them. SFN does not even provide the client with an image of the product once it arrives, with the weight and specs for transparency. We read all the above reviews and everyone is having the same issues. We can't even resolve this issue by moving our products out of SFN because it's a mess and we will get charged thousands of dollars to do so. NOT OK AT ALL!!

It is a shame, we are long time clients of Shopify, generating over 2 million in sales, a lot of it goes to fees towards Shopify and this experience alone is causing us to leave the platform all together.

FYI, we are seeking a lawyer to sue Shopify for misrepresenting their services and providing false pricing to the public. This is not ok and SFN should not experiment with folks small businesses.

G AND B PRO
United States
12 months using the app
Shopify replied September 1, 2023

Hi, thanks for taking the time to review our app. I can understand your frustration and disappointment, and I appreciate the detailed feedback that you've shared with us here as it'll help us improve our offering moving forward.

If you're already in touch with our internal team, I encourage you to further share your concerns with them directly so that we can appropriately action any resolutions for you to help improve your experience with using our Fulfillment Network service. Our team aims to get back to support queries as soon as we can, however it's possible that there are currently a larger amount of requests than usual that has resulted in an extended wait time for our merchants. I understand that this isn't ideal, and that waiting for a reply can be frustrating. We do really appreciate your patience during this process however, and would like to continue working together with you to help improve the Shopify Fulfillment Network offering overall for your business. Thanks again for your feedback. -Kimi, Shopify Support

September 1, 2023

DO NOT USE WHATSOEVER. MY STOCK HAS BEEN LOST IN THEIR WAREHOUSE FOR MORE THAN 4 MONTHS AND THEY WON'T REFUND ME AND I CANT EVEN GET IT BACK.

CUSTOMER SUPPORT REPLIES ONCE EVERY 2-3 WEEKS IF YOU'RE LUCKY

DO NOT USE UNDER ANY CIRCUMSTANCE!

Ranaia
Canada
10 months using the app
Shopify replied September 13, 2023

Hi there. I understand the urgency here. If you haven't already, kindly reply back to your original support ticket or connect with our team directly so we can take a deeper look to address your concerns or share any updates here: https://shopify.link/VRd6. We appreciate your understanding! -Mac, Shopify Support

August 18, 2023

I regret using this fulfilment service. Every step has moved at a glacial pace, with the buggy inventory tracking leaving me in the dark about where my products are, how many are available, and other key information. Worse, when I made two test orders, the first went out right away, but the second order was placed over a week ago and still nothing has shipped. If two single-item orders are beyond the capability of the "network" than the responsible thing for shopify to do would be to pause receipt of new products until they have the capability to deliver services. As it stands I have thousands of dollars of inventory sitting in a warehouse that isn't capable of shipping them anywhere.

StrikeGum
United States
3 months using the app
Shopify replied August 23, 2023

Thank you for writing your review and I am sorry to hear that you had a negative experience using Shopify Fulfilment Network. If you require assistance with the inventory you currently have housed with us, please contact our support team about this so we can help further: https://shopify.link/VAaY. -Victor, Shopify Support

Edited June 27, 2023

**UPDATED FROM 2 STARS TO 1 STAR**

Impossible to get help and seems like there's no possibility to get an account manager or a personal point of contact. Avoid....

ORIGINAL REVIEW:

A pretty messy start.

I love the app and the simplicity of it, but when something goes wrong it's incredibly difficult to get support. You have to contact Shopify via the help center as you would with any other problem related to Shopify and unfortunately many of the support agents haven't even heard of Shopify Fulfillment Network. Even if they have, it takes a bare minimum of 24 hours to hear back from the actual SFN team (who can only be contacted on your behalf) and a lot longer to get any issues resolved.

Inbound transfers seem to be super buggy, we have 100 units which were received into a VOIDED transfer somehow (was already voided for weeks).

Side note, I'm not sure why it takes 9-14 days to START receiving inventory, other 3PLs can do it in a matter of hours. Fortunately (despite the mistakes) our inventory started showing up in the app faster than the quoted time.

I will update my review as soon as anything changes.

Moon Nude
United States
10 months using the app
Shopify replied August 8, 2023

Hi there! Thank you for sharing your feedback and describing your experience. We appreciate your input. While our teams try their best to respond to merchants as quickly as possible, it's important to note that tickets are handled in the order they are received. This means that during periods of high support request volume, it may take longer for a response. Rest assured, I have forwarded your comments to our developers. -Mac, Shopify Support

April 4, 2023

Shopify and it's team are an extremely accommodating and friendly gang! They help me out as a logistics coordinator on a daily basis with grace and patience. The apps functionality is high with abilities in app additions, detailed outlines for each section and a clean aesthetic for assistance in any business. Highly recommend!

HEATONIST
United States
About 4 years using the app

About this app

Launched

August 22, 2022

Languages

English

Works with

Flow

Built by Shopify

About Shopify

4.0 average rating

14 years building apps for the Shopify App Store

151 O’Connor St, Ottawa, ON, ON, CA