Shopify Knowledge Base

Name: Shopify Knowledge Base
Brand: Shopify
Rating: 4.0 (9 reviews)

Pricing: Free
Rating: 4.0 (9)
Developer: Shopify

text bubbles with questions, analytics, and matches

View and customize the FAQs that AI shopping agents use to answer questions about your store.

AI agents are changing how people shop online. When shoppers use AI agents to search for products or ask about store policies, Shopify provides answers based on your store's catalog and settings. Knowledge Base lets you view how often your store's info is requested by AI agents and customize FAQs to ensure AI represents your brand accurately and highlights what makes your business unique. See what buyers are asking, so you can provide the answers they’re looking for.

View Shopify-generated FAQs based on your store's settings and policies.
Monitor buyer inquiries about your store.
Create custom FAQs to address a wider array of buyer questions.

Popular with stores like yours: Based in United States

Languages

English

Works with

Shopify Admin

Reviews (9)

Overall rating

Counts per rating level

67% of ratings are 5 stars
6
0% of ratings are 4 stars
11% of ratings are 3 stars
1
22% of ratings are 2 stars
2
0% of ratings are 1 stars

All reviews

October 11, 2025

It works but lacks too many features to be really useful. Some examples: translations are not supported, there is no API to manage FAQs, the stats don't show the origins of the requests (OpenAI, Google, Shop.app, etc.), if your store or products don't shop up where they're supposed to, there are no recommendations or diagnostics, etc. etc., etc.

Contrebande

Canada

5 months using the app

September 30, 2025

The documentation is not very clear but this is NOT a FAQ or Knowledge base that you can display in your shop. It is used by AI chat agents to answer questions that customers ask. Which AI chat agents? Your guess is as good as mine.

@shopify - please update the docs and faq for this app so that others don't need to waste their valuable time trying to find this info on the internet.

Hunter Creek Crafts Quilling Supplies

United States

5 days using the app