Shopify Knowledge Base

Excellent so far. Perfect as it logs all the questions and queries so you can see what customers are asking. Then you can add your custom "FAQ's" to help the Agentic system fill in its knowledge gaps.

It really simplifies the process for the front end Ai to help answer store relative and sensitive questions such as returns process, warranty, services and shipping information.

I think it could expand into some better training fields and add more but my sneaky feeling is Shopify is already building most of this into their features as they go.

The system's questions cannot be deleted, however they are always in English, ignoring the store's default language. Even if you delete the automatic response to write it in the store's language, the question is not editable.

The pre-generated FAQ answers are wildly inaccurate! Things like the brands sold aren't pulled from the product listings. One answer even claimed we offer worldwide shipping though we only have two countries active!
Furthermore, the questions and answers are always in English, even if you have a different default language, and lastly, why does this app even exist? Why do we have a bunch of JSON FAQs implemented, if none of them are used?

Knowledge Base still needs a lot of foundational work, especially to be used reliably with Inbox.

Content hallucination. There's no control over AI hallucination, and the tool sometimes invents answers.
Test-and-learn scenarios should feed Knowledge Base more broadly. Right now they seem limited to a single conversation, when they should let the AI learn to adapt to the e-commerce store in question, for wider question coverage and training.
No control over the data source. We have no way to select or correct the data source used for a FAQ, which is surprising for a tool meant to accurately represent our brand. During testing, a URL was invented, along with other incorrect data. The FAQ creation system is a good idea, but it's missing key configuration options (data source, reliability, hallucination level...) to make the tool trustworthy.

Traffic from ChatGPT faded away after installing this app

Having to manually input every FAQ was not fun.

Lack of export/import extension, all FAQ had to be added manually. No translations or localisation.
Import will add 2 star and localisation another one, so for starters ok, but can be done better, especially that Shopify generates file: sitemap_agentic_discovery.xml

Muito útil.

I don't know why this App gets negative reviews? Use this App for LLM FAQ's to drive more citations and traffic.

Simple.

This combination of Agentic and Knowledge Base has the potential to far outstrip Google's suite of marketing tools, and at far less cost as well. Shopify looks to be on course to compete directly with Amazon, Ebay, TikTok and the rest.