Reviews (341)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support, particularly noting team members like James, Henri, and Kurt for their quick and expert assistance. The app is user-friendly with an easy setup process and excels in managing product feeds across multiple platforms such as Google, Bing, and Facebook, enhancing product visibility and reach. It offers rapid issue resolution, often interacting directly with Google, and provides valuable analytics for tracking performance. Merchants find it cost-effective and appreciate features like multi-store management under one account, customization options like custom URL tagging, and global feed management capabilities, making it a robust tool for optimizing online sales channels.
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I cannot say enough good things about this app & the team behind it. Very very impressive app/service. Thank you so much.
Thank you Collen - You persevered with me and were very helpful in setting up my system.
I do appreciate it!
So glad you had a great experience! I'm sure our team will keep working just as hard to get this to a 5-star review! :-)
READ ALL THE NEGATIVE REVIEWS BEFORE YOU INSTALL THIS APP - the biggest mistake we made as a store when looking for a google shopping feed app, is looking only on the overall rating of the app (it was around 4.9/5.0 when we decided to go with Shopping feeder)....and disregarded going through the negative reviews first!
We overlooked things like how cancellations can be done if you no longer want to use this app (a bunch of people in the past had issues of being charged even after cancelling....AND BY THE WAY YOU HAVE TO EMAIL THEM TO CANCEL....JUST REMOVING YOUR APP FROM SHOPIFY WITHOUT EMAIL DOES NOT GUARANTEE THE APP IS CANCELLED...READ THEIR FAQ FIRST!...and a bunch of other unsatisfactory issues other customers faced). We overlooked the scope of permissions this app gets once installed (they can pretty much do anything in your store as they have full scope of permissions - 90% of them not needed) and so much more including the customer service experience....horrible!
Long story short, after 3 years of using this app (we tried everything we could to make things work with them).....what we know now, if we knew then would definitely never use this app!
NOTE: THIS APP TEAM KEEPS EDITING IT'S REVIEW RESPONSES (EVERY COUPLE OF DAYS - WE HAVE ACTUALLY REPORTED AND SEND SCREENSHOTS TO SHOPIFY TO SHOW HOW DECEIVING THIS APP IS) AND WRITE FAKE THINGS LIKE "THANKS FOR OUR PHONE CONVERSATION".....NONE OF THAT EVER HAPPENED, AS WE DROPPED THEIR APP AND NEVER TURNED BACK. IT IS AMAZING HOW FAR THEY WILL GO TO COVER UP LEGITIMATE FEEDBACK FROM PAST CUSTOMERS SO THAT NEW ONES DO NOT KNOW THE PROBLEMS THEY ARE ABOUT TO FACE.
SCREENSHOTS OF YOUR UPDATES ARE ALL FORWARDED TO SHOPIFY - THEY CAN REVIEW YOUR BUSINESS CONDUCT HERE IN SHOPIFY APP MARKETPLACE AND PROTECT THE REST OF STORE OWNERS IN THE FUTURE.
Thanks for your questions and your time on the phone with me. As you have discovered with your meeting with Shopify, these are standard permissions used to give you the reporting required to make informed ad-buying decisions on Google Ads. Please remember to fix up your product titles and we'll help you get listed on Google Merchant Center again in a jiffy. Looking forward to it.
I REQUESTED TO CANCEL MY ACCOUNT 5 DAYS BEFORE THE NEW BILLING CYCLE... AND THEY DID NOT CANCEL MY ACCOUNT THEY STILL BILLED ME... AND NOW THEY ARE STILL BILLING ME 1 MONTH AFTER I REQUESTED TO CANCEL...
If your data (such as your customer addresses, orders, your own company information, email, phone numbers, scripts and the rest) are critical for your company and would not want to have any third party to have access to them.....THEN YOU NEED TO PAY A LOT OF ATTENTION WHEN INSTALLING THIS APP......because the scope of permissions they require to have their app running is way beyond what is needed to get the job. Here is the list of permissions this app requires:
1. View Shopify account data - ShoppingFeeder - Advanced Google Shopping Management will be able to access data such as your Shopify account email addresses, phone numbers, and locations.
2. Manage products - This includes: products, inventory, and collections.
3. Manage orders - This includes: all order details.
ShoppingFeeder - Advanced Google Shopping Management will be able to access data such as customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents.
4. Manage marketing - This includes: marketing events.
5. Manage your Online Store - This includes: script tags in your Online Store.
Now, look at what those permissions allow this app to do....and if you are okay with that, then there should not be much problems. But if you are a real company with policies in place to protect yourself (and by the way, you will never use this app when you become a million dollar store, security wise with the above permissions does not work)......THIS WILL BE A BREACH OF YOUR DATA, THE APP CAN PRETTY MUCH DO ANYTHING EVEN THOUGH THEY CLAIM TO HAVE BUSINESS ETHICS E.T.C.......A SHOPPING FEED APP DOES NOT NEED ALL THESE PERMISSIONS TO WORK!!
FYI - WE HAVE ZERO UNDERSTANDING WITH THIS APP (AT NO POINT THERE HAS / WILL EVER BE A PHONE CONVERSATION OR RE-TRY TO USE THEIR APP AGAIN)....... AND THAT WILL REMAIN THE SAME FOR GOOD.
WE HAVE ACTUALLY SEND AN OFFICIAL MESSAGE TO THE SHOPIFY POLICY TEAM TO TAKE A REALLY DEEP LOOK INTO THE PERMISSION SCOPE (AS PER ABOVE) THIS APP HAVE ON STORES.....SOMETHING IS FISHY!!
Thanks for understanding our explanation of why Google disapproved your products. It's important not to use "spammy" product titles for Google Shopping. Please make those changes to your site as suggested and we'll help you get your products approved on Merchant Center again.
This is an updated review: I struggled to understand how shopping feeder worked. I was not sure that I was doing the right thing and I did not know how to check on the progress of my Ad. Colen got back to me and we had a video screen shared conversation. He was very patient. He explained to me what I did not understand and explained to me how to manage my labels. He gave me some pointers regarding how to maximise my presence on Google. Now, I feel that I am on the right track and I have a better understanding of all this. Now, I just need to see how this Ad is going to perform. Only time will tell.
Merci beaucoup! I'm so glad you experienced great service. If you need further help with managing your ad campaigns, please don't hesitate to get in touch. As you know, we have Google Ads experts waiting to help. Hopefully once you see success we can improve this review to 5-stars! :-)
Absolutely horrific customer support, can't create a new account on shopify store
Hi Filip,
I'm really sorry to hear this. We replied to your message through Shopify support and through our own "Contact Us" form immediately, stating that you already had an account with the same email address as the new store you're trying to sign up. We offered directions to re-open your old account. You didn't reply to either support message, so we were not able to continue the steps to get your new Shopify store reactivated.
Please be so kind as to reply to either of the messages we've sent you so we can continue.
Awesome customer support, i need help to configure the app and they solve that for me very quickly and answer to all my questions, and the app works really nice :)
Great to hear you had such a positive experience!
They are responsive. However, no matter how hard I was told they were fighting on my behalf, my products are not getting the expected result. After the $50 setup fee and monthly fee for a couple of month, I actually see less products of mine showing up on google shopping. It is frustrating.
They provide very efficient and prompt customer support. APP is also practical and amazing.