Thrive by Shopventory

This app is not deleting my location and data from the account setting. I want to delink my shopify account from here.

Shopventory has not only been a valuable asset we've linked to our shopify account. Not only is there easy of use with their app, their customer service is TOP NOTCH! Brandon and James Auer provided excellent onboarding answering questions and helping me find solutions that best fit our company process and culture! Thank you both!

Four years ago, our store's finance lead, Marilyn Radikopf, suggested using Shopventory to help manage inventory and store sales. Over the past year, Level 10 Performance Motorsports continues to grow with the development of an online presence with a Shopify website. Just this past week, we began integrating our Shopventory account with the Shopify website. Have found Shopventory support to be above and beyond which makes this transition all the easier. Thank you Rosalind and the Shopventory team!!

Alejandro from Thrive has helped me and will continue to assist me.

While Shopventory are good at answering the live chat, their platform leaves a lot to be desired.

The summarised version: Overpriced, syncing issues and product fields being overwritten, wiped almost two months of data, lost sales and shipping revenue.

Where the problems started:

We tried to disable a location we use as a workaround in Shopify to track inventory of bundled product (gift sets) as this was one of the bells and whistles Shopventory offered. Unfortunately, Shopventory deleted the whole integration. Outcome, all PO data, lot costs etc. were deleted and we had to start from scratch. We were almost two months in so a considerable amount of time was wasted. It's evident there isn't a robust control framework as this is a catastrophic failure. I had to negotiate to have them credit one month's subscription fee ($99).

Shopventory want you to create your products and manage all product details on their platform. This could work, though not necessary, if they supported all product fields. Fields they're currently missing are variant weights, compare prices, SEO descriptions etc.

As mentioned above, variant weights aren't supported in Shopventory. We've discovered through orders being charged incorrect shipping rates as Shopventory has randomly overwritten variant weights meaning our Shopify weight based shipping mapping is rendered useless. This has directly impacted sales and lost shipping fee revenue.

If you make a product inactive in Shopventory (say you want to remove it form the storefront or you've created a product and not ready to list to customers), then this actually deletes the product from Shopify. This again can be catastrophic if you use google merchant to list products as you will need to create a new product and go through the product approval process all over again. This is particularly painful during COVID-19 as google's product review team is reduced meaning products can take up to 4 weeks+ to be approved.

Shopventory advertise an almost simultaneous syncing with Shopify. This is not the case and manual forced synced are a common occurence.

Overall, Shopventory is trying to cater to everyone and anyone (lots of different market places etc). Without doing any one of them well. Jack of all trades, master of none. They've advised adding variant weights, compare prices etc. are in the works yet they're wasting their time by adding in a 'pricing calculator' to allow merchants to have Shopventory do the basic math of calculating product prices. Who in their right mind buys inventory creates a product and then has to work out what price to sell it at? Surely anyone with basic business acumen would determine margins, selling price, etc. before committing to purchasing a product..?

We have since moved to Zoho for a fraction of the price $49 for full features compared to $99 for Shopventory's standard (yet slimmed down) plan. Given Zoho is a well established company with a robust accounting platform that's on equal footing with the likes of Quickbooks and Xero, you know you're getting a robust platform. We're planning to move our accounting platform to Zoho as well to take advantage of having everything under the same platform without yet another integration.

Want to have Shopventory integrate with Quickbooks to post the actual cost of goods sold? Think twice. for an additional $39 a month Shopventory will create a sales invoice in quickbooks that serves of little value. Zero accounting entries are performed.

I downloaded the app for linking to our Shopify, although it performed reasonably well for many things, it did not meet our needs so I deleted the app from our Shopify apps in September. However, I just was charged $2,387.00. I think these guys try hard, but clearly not hard enough. I'll be doing a charge back. I was told in an email after complaining that "Just deleting our app will not cancel your subscription to Shopventory." BEWARE! After reading their response below, I reiterate, BEWARE, they will get you to upgrade when you are 'testing' their system and you can only do this by entering a CC number, which in order to test it properly, I did. However, after deleting the system off of where I originally accessed it in Shopify, they did not process this forward. Like I said these guys try very hard, they had a great amount of attention on customer service and they were all very good with it. But customers also need to be aware of this. Because their service and product is good, I have changed my rating to 3 stars. The company needs to understand that there are consequences for doing business in a certain way. If the company amends their practice to adjust accordingly, I'd be happy to update to 5stars.

This app and the customer service are remarkable! I highly recommend for any business owner who is serious about understanding and tracking their investment in real time.

Thrive is excellent. Helped our business scale significantly. Livechat support is also excellent.

Rio on chat support helped me with shopify integration quickly and efficiently. I can only hope all reps will do the same for me in the future

While the functionality of this app has not thoroughly tested, due to it not being exactly what I needed I removed it, it did seem to work fine. However, the reason I have given a 1 star is the incessant mails from the shopventory staff. After having unsubscribed multiple times, after replying that I do not wish to receive further mails and after reporting them as spam, the mails never stopped coming. Besides the functionality of an app the communication with a company and the perceived perception of that company is an important thing in deciding wether to work with a company and this company has failed thoroughly in that. Also, let it be known that i have let the above be known per email multiple times and I do not want to be contacted by anyone about how you will fix this. You had your chance.