Reviews (118)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust inventory management, especially for businesses with multiple SKUs and locations. It effectively syncs inventory across platforms like Clover and Shopify, supports SKU bundling, and offers powerful reporting tools. The user-friendly interface and comprehensive features, including auto-ordering for low inventory, are notable benefits. Customer service is praised for its responsiveness and helpfulness, providing personalized support through ...

August 22, 2023

5 Stars! I cannot begin to express the level of excellence with my experience so far! I write in weekly with questions as my business is getting up and going and ALWAYS receive a quick response yet thorough answer from the agent. Gotta give an extra shout out to agent Alejandro for his level of patience and expertise! Thank you!

Company Distilling
United States
26 days using the app
Shopventory Inc replied August 31, 2023

Thank you so much for your wonderful review! We love our support team and they really appreciate you as a customer :-) We'll give Alejandro your kudos!

February 9, 2022

I am torn between giving this app 3 and 4 stars. The customer service gets 5 stars. Hyper responsive helpful chat support and great onboarding. This app itself has several limitations that would be deal breakers except I can't find any viable alternative. There are many positives. It looks like the low inventory reports, expiration date tracking, bundling features will work well for us. They want ...

Santa Barbara Company
United States
Almost 2 years using the app
Shopventory Inc replied February 23, 2022

Hi there and thank you for the detailed review! Lots of great feedback in here we're happy to address:

1. Shopventory does allow you to edit cost information after the ...

May 24, 2022

We have a Clover EPOS and the Shopventory integration has allowed us to seamlessly integrate and manage stock quantity across offline and online channels. Really impressed with the customer support from the team, Dean, Kayla & Valerie have been excellent. Thanks guys!

Stardust Children's Boutique
United Kingdom
13 days using the app
Shopventory Inc replied June 30, 2022

Hi there and thanks for your great review! It's great knowing that you're using Thrive to sync Clover with Shopify. We'll pass along the kudos to our support team!

Edited May 10, 2022

The customer service team is fast, professional, and very friendly. They are quick to respond to help me out w/ my questions regarding the platform and help me walk through the features that I am looking for. Alejandro was wonderful to work with!
I think this platform is great starting place, however, I would like more customizable features to really enhance what each business needs.

Ethical & Sustainable Jewelry | Rebel Nell
United States
8 months using the app
Shopventory Inc replied May 14, 2022

Hi and thanks for your review! We'll pass along the kudos to Alejandro!

We appreciate the feedback on needing more platform customization. We are working on a lot of ...

August 26, 2021

This app is not deleting my location and data from the account setting. I want to delink my shopify account from here.

eastsidehype.com
United States
6 months using the app
Shopventory Inc replied September 14, 2021

Hi and thank you for the feedback here.

Our Customer Care team would be more than happy to help you with disconnecting your Shopify account. You can connect with them ...

Edited November 17, 2022

Shopventory has not only been a valuable asset we've linked to our shopify account. Not only is there easy of use with their app, their customer service is TOP NOTCH! Brandon and James Auer provided excellent onboarding answering questions and helping me find solutions that best fit our company process and culture! Thank you both!

Hueters Greenhouses
United States
6 days using the app
Shopventory Inc replied December 30, 2022

Hi! Thanks for your great review. We appreciate your compliments of our app and are happy to hear you've enjoyed working with our team! We'll pass along the kudos to James ...

July 14, 2020

Four years ago, our store's finance lead, Marilyn Radikopf, suggested using Shopventory to help manage inventory and store sales. Over the past year, Level 10 Performance Motorsports continues to grow with the development of an online presence with a Shopify website. Just this past week, we began integrating our Shopventory account with the Shopify website. Have found Shopventory support to be ...

LEVEL 10 PERFORMANCE MOTORSPORTS
United States
6 days using the app
Shopventory Inc replied August 21, 2020

We are so grateful that your store's finance lead recommended our software to manage your inventory and store sales. We are very happy to have you as a customer and to see ...

September 15, 2023

Alejandro from Thrive has helped me and will continue to assist me.

In-Store Inventory (View Only)
United States
5 days using the app
Shopventory Inc replied November 8, 2023

Thanks so much for your positive review! We'll make sure to pass on the kudos to Alejandro.

August 6, 2020

While Shopventory are good at answering the live chat, their platform leaves a lot to be desired.

The summarised version: Overpriced, syncing issues and product fields being overwritten, wiped almost two months of data, lost sales and shipping revenue.

Where the problems started:

We tried to disable a location we use as a workaround in Shopify to track inventory of bundled product (gift sets) as ...

Ecohuman
United Kingdom
2 months using the app
Shopventory Inc replied August 21, 2020

Thank you for your feedback and input. We sincerely appreciate it. We apologize for the poor experience you had with our platform while you were working with our team to ...

Edited October 12, 2022

I downloaded the app for linking to our Shopify, although it performed reasonably well for many things, it did not meet our needs so I deleted the app from our Shopify apps in September. However, I just was charged $2,387.00. I think these guys try hard, but clearly not hard enough. I'll be doing a charge back. I was told in an email after complaining that "Just deleting our app will not cancel ...

Française
United States
7 days using the app
Shopventory Inc replied October 11, 2022

Hi there and thank you for leaving this review to give us to opportunity to help clarify!

We're glad that we were able to refund your $2,387.00 amount immediately after you ...