Reviews (239)

Overall rating
4.4
Counts per rating level
  • 82% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and responsive customer support. It effectively syncs inventory, orders, and reviews between Etsy and Shopify, streamlining operations and saving time. Features like importing Etsy reviews, automatic inventory updates, and easy product transfers enhance business efficiency. Continuous updates improve functionality and user experience, boosting customer trust and simplifying multi-platform management.

January 2, 2025

I recently switched from Billbee to Shuttle, and it has been a game-changer for my business! Billbee was far too complicated and often felt overwhelming.

Shuttle, on the other hand, is incredibly easy to use. Even when something doesn’t work right away, their customer care team is outstanding—fast, clear, and super helpful. Plus, they’re friendly, which makes the experience even better.

If you’re looking for a seamless, user-friendly platform with excellent support, Shuttle is the way to go!

NooeBerlin
Germany
Over 3 years using the app
December 28, 2024

Genuinely don't know where I'd be without this app! I was fixing stock between my two stores manually and it was such a pain! Then I found this app! But it works so much better than expected. Never had it mess up once. I can even adjust the stock on my Shopify and it will automatically update it on my Etsy without me having to do it. The one time I had a question they answered me quickly and professionally. Very happy with Shuttle!

Versiris
United States
About 1 year using the app
December 2, 2024

I had an amazing experience! The support was exceptional—helpful, patient, and incredibly understanding. They went above and beyond to ensure everything was perfect, and I truly appreciate their dedication. The service was not only professional but also genuinely kind and supportive. I highly recommend them to anyone in need of outstanding service. Thank you so much—you’re the best

CRAFT ROSARIES
United Kingdom
Over 1 year using the app
November 20, 2024

As someone with a rapidly-growing Etsy shop, the thought of building and syncing it with a new Shopify site was seemed like a massive technical challenge. That’s where Shuttle came in, and honestly, they’ve been a lifesaver. The migration and syncing, which I thought would be super technical and tricky, have been smooth sailing with Shuttle. Actually more than smooth – they have opened up new growth opportunities that i wasn't even aware of. During this process I evaluated each and every solution on the market along and nothing came close to what Shuttle has to offer.

Every little hiccup or scenario I thought would be an issue, they’ve had a solution ready. And it’s all been way easier than I expected. Plus, a huge thank you to Nimo from Shuttle’s support team—absolute star! His patience and expertise have made all the difference, and it’s just been a fantastic experience working with him.

Seriously, if you’re looking to bridge your Etsy and Shopify businesses, Shuttle makes it feel like a walk in the park. This solution is worth 100x what they are charging.

Thank you Nimo and the Shuttle team!

- Andy

Soolla®
United States
3 months using the app
December 29, 2024

Everything I need to synch my Etsy Shop and Shopify. Makes my life soooo much easier and the customer service is really great!

marryful
Austria
5 months using the app
December 9, 2024

When it works well, it's great. The stock syncing and kit bundling used to work well but now it will randomly mess with my stock amounts, which is costing me sales. For instance I had 50 of one item in stock and it randomly changed it to 0 and I didn't realize for days. I've turned off automatic syncing and just do it manually for now. For something so expensive it shouldn't be causing more problems than it solves.

Knifty Knittings
United States
About 2 years using the app
Illumiko replied December 27, 2024

Hi! Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you've experienced with Shuttle's stock syncing. We understand how important accurate stock levels are for your business.

After investigating the issue, we found that the stock level for the item in question decreased gradually due to consistent sales, rather than dropping suddenly to zero. However, we want to ensure everything is working as expected for you.

I have reached out to you, but have not received a response. Please feel free to reach out to us directly through the support bubble in Shuttle, so we can assist you further. We value your business and are committed to resolving this issue. Best! Nimo

December 26, 2024

I'm giving this app 2 stars. The customer service is practically non-existent—I've been reaching out for 6 days and still haven’t received a reply. Additionally, when importing products from Etsy, the app often fails to import them correctly, creating a separate listing instead. It also doesn’t import the cost per item, which is causing major issues for me. I’m now showing over 10k in sales but with no margin, which is making tax calculations a nightmare. I’m going to uninstall this app.

The Nichole Collection
United States
2 months using the app
Illumiko replied December 27, 2024

Hi! Thank you so much for taking the time to write this review! I wanted to let you know that I have replied to your message but haven't received a response from you. Could you please confirm if your Shopify email is correct?

Regarding the cost per item, unfortunately, since Etsy does not provide this information, Shuttle cannot transfer it to Shopify. We are unable to determine the cost per item. As for creating separate listings, this is usually resolved by a simple adjustment in the duplicate detection setting.

Please don't hesitate to contact us from a working email to support@shuttleapp.io, and I'll make sure that all your issues are addressed promptly. Best! Nimo.

October 24, 2024

I'd been looking for a solution to move our current website to Shopify but was concerned about the amount of work that would be needed to export all our listings and migrate from Etsy into Shopify. I found Shuttle as it was recommended on Etsy community groups, from people who had used and tried other migration apps as being the best. They weren't wrong. I've been so impressed not only with the app itself but also the super helpful, quick responsive customer support given. Nimo has really helped me feel confident in my move to Shopify as the app basically eliminated any concerns I had. It's easy to use and imports over all the information you would need with a click of a button. If you're unsure of anything, customer support its right there to help! 5* from me for product and service!

The Chakra Corner
United Kingdom
12 days using the app
October 2, 2024

This app does exactly what I need (and when I asked about extra features, they were very quickly added!). I use it to transfer products from Etsy to Shopify as a one-time transfer. There are so many features to automatically adjust the listing before publishing it, it was as though the developer was reading my mind. There is also an automatic transfer you can enable which makes it even more convenient. No longer do I have to dread recreating all my listings on Shopify! I only use a fraction of the app's capabilities, but I imagine the other features are equally well though-out and user-focussed. Well worth the subscription price for the time and effort it will save me!

Small Lily Studio
Australia
4 days using the app
December 7, 2024

Every time I try to connect my Shopify store, it says that there's an error???

My Store
United States
29 days using the app
Illumiko replied December 10, 2024

Hello! Thank you so much for taking the time to leave a review! I noticed that the email linked to your account might not be active, as we haven't received any responses to our messages. Therefore, I'm reaching out to you here 😊
It looks like your Shopify store is currently linked to your Shuttle account, which is still in the onboarding phase. If you're encountering any issues with connecting your Etsy shop, please feel free to contact us. We're here to help and eager to resolve any problems swiftly. Best! Nimo