Sidr Zendesk and Gmail Macros

Sidr Zendesk and Gmail Macros

Price: Free
Rating (4.5)
Reviews
Developer
Sidr

Highlights

Speed tested
  • No impact to your online store

About this app

Launched

December 31, 2020

Languages

English

Integrates with

Zendesk, Gmail

Use Shop variables in your help desk messages and responses.

Automatically fill in your macro messages and responses to customers on your help desk software with Shopify variables like item names and order numbers. When using a help desk like Zendesk, you will often respond with references to details in the customer's Shopify order. We make those Shopify variables available directly in your macros, so you don't have to jump into Shopify, dig out the order, and copy/paste them all the time.

  • Shopify placeholders: You get a list of powerful placeholders from Shopify
  • Preview responses: Preview your responses in the Zendesk and Gmail side app.
  • Seamlessly integrate: Integrates with Zendesk and Gmail.
2 reviews
Overall rating
4.5
Counts per rating level
  • 50% of ratings are 5 stars
  • 50% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
September 14, 2022

This app is a lifesaver if you're using Shopify + Zendesk. Our Zendesk macros are now dynamically filled with information from customers' linked Shopify orders, and it saves our customer support team so much time. Support is super responsive as well with any issues. I wish I found this app sooner! Highly recommend!

Welham & Co
Australia
Time spent using app: 12 days
May 10, 2022

Very interesting app and the dev team has been listening to us about our need to support the macros accross several shops. Also we could work together on UI and it was nice to see our user stories did matters

Airtame North America
United States
Time spent using app: 3 months

About this app

Launched

December 31, 2020

Languages

English

Integrates with

Zendesk, Gmail

Built by Sidr

About Sidr

2 apps

4.8 average rating

2 years building apps for the Shopify App Store

Support

Send a message

1-650-590-9885‬

support@sidr.io

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