Sitejabber Customer Reviews

Sitejabber Customer Reviews

Pricing
Free plan available
Highlights
Works with the latest themes
Rating
3.4 (13)
Developer
Sitejabber

Jabio’s brand-boosting platform enables businesses to leverage reviews for supercharged growth.

Companies use Jabio’s comprehensive, tech-enabled suite of reputation management tools to source, monitor, and widely publish reviews. This results in expanded visibility, more buyers, and increased sales. Additionally, the high-traffic Sitejabber site hosts company listing pages where reviews are gathered and displayed, boosting SEO.

Companies use Jabio’s comprehensive, tech-enabled suite of reputation management tools to source, monitor, and widely publish reviews. This results in expanded visibility, more buyers, and increased sales. Additionally, the high-traffic Sitejabber site hosts company listing pages where reviews are gathered and displayed, boosting SEO. more
  • Maximize customer reviews with an integrated set of collection tools
  • Boost conversions & sales by automating the display of star ratings and reviews
  • Increase SEO & improve brand presence with a profile listing on Sitejabber
  • Promote brand awareness & build trust – easily share top reviews on social media
  • Use reply/resolution tools to improve poor impressions & nurture buyer relations
Highlights
Works with the latest themes

Languages

English

Works with

Pricing

Free plan

Free

  • Automated review requests
  • Bulk review request upload
  • Review page in search
  • Review display widgets
  • Review comments & messaging
  • Community Q&A

Pro plan

$49 / month

or $470/year and save 20%

  • Free plan features, plus:
  • Branded review page in search
  • Customizable display widgets

Premium plan

$199 / month

or $1,910/year and save 20%

Enterprise plan available. Please see our pricing page.

  • Basic plan features, plus:
  • Lead-optimized review page in search
  • Enhanced response tools
  • Dispute resolution

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (13)

Overall rating
3.4
Counts per rating level
  • 38% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 46% of ratings are 1 stars
June 3, 2025

We thoroughly enjoy using Sitejabber and all of its features for our site. We have been able to reach out customers easily and get their feedback. The features provided by Sitejabber have made it easy to engage with our customers and their feedback, including video testimonials, reaching out to customers to solve issues, and tracking customer feedback with their analytics. The customer support and client services have been top notch and very responsive to us when there is an issue.

Destira
United States
Over 3 years using the app
January 10, 2025

The free version gives you no control over the emails, the scheduling, the frequency, the templates, ANYTHING! I don't know when emails are being sent, I can't see the email template, I can't edit the email signature... The only positive is that thankfully I got all 5 star reviews and the widget displays fine on my homepage. However, I was told yesterday that a customer left a review because they felt "harassed". I wish I could see or modify ANY kind of settings. Looking for a new app now.

Cherry Kiss Designs
United States
Over 4 years using the app
March 21, 2024

Sitejabber's Shopify app seamlessly integrates customer reviews onto my website, boosting trust and credibility. Easy customization and user-friendly interface. Highly recommended for Shopify merchants.

Mudify
United States
About 2 years using the app
August 27, 2022

Disappointed with customer support. They promise a lot, but then after you've paid the yearly fee, they don't deliver. Would not recommend this service. Also I don't find the user interface very intuitive.

Green My Space
Australia
Over 1 year using the app
Sitejabber replied February 13, 2023

Hello. We’d really like to learn more about the expectations set and your experience. Can you please reach out to us at sayhello@sitejabber.com? We’d appreciate the opportunity to turn things around for you.

August 13, 2022

They have no understanding for what is required for eccomerce and reviews. Before we signed up, we had a few questions as we required certain services. They said they could do all of them. Once we signed up and started using these services we realised that none of what we needed was possible with Sitejabber. over $5000 AUD for what we could have paid judge.me for 2 apps and offered much more for less than $50 AUD per month. We obviously complained so they tried to do the word to offer what we were told that they could already do. Mind you this never occurred and it wasn't possible throughout our paid subscription. We complained again and they said out of all of their clients they had never had to do so much work. So blamed us. If they were honest from the beginning we wouldn't have signed up them. Lazy, unprofessional, and basically clueless when it comes to eCommerce and reviews. Frustrating and a waste of money and time.

All Things For Kids
Australia
Over 1 year using the app

Support

App support provided by Sitejabber.

Developer

Sitejabber

1900 South Norfolk Street, Suite 350, San Mateo, CA, 94403, US

Launched

June 27, 2016

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