The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Failed badly right on the store launch. When we tried to upload products via CSV and after that it started behaving weird. First previous all size charts were set to default then when we tried to edit a single product it corrected that individual product itself. After which the size chart app was down. Simply no response at all. Even the app failed to load in the shopify backend control panel.
Our hosting provider had a DNS failure yesterday and we took urgent measures to migrate. It was the first time in a year and a half, everyone has problems. All major systems were up and running yesterday, and it will take some time to update records around the world. This issue was beyond our control, but we still apologize for the inconvenience. You can always ask us about any questions directly and we will give you a bonus if you give us another chance.
Many thanks and more profits!