Extensiv Order Management

Extensiv Order Management

$1,000/month
Rating (3.8)
Reviews
Developer

About this app

Launched

August 24, 2015

Languages

English

Works with

Amazon, Walmart, Zapier, Quickbooks, SPS Commerce, Shipbob

Order & inventory management software with fulfillment strategies/visibility across sales channels.

Extensiv Order Management, is a central hub that allows you to see all order and sales activity, inventory, and fulfillment strategies. You can automate routine tasks and build order manipulation rules, order handling capabilities, and get notified when your attention is needed. Manage multiple sales channels with complete visibility on orders, inventory, and fulfillment activities.

Extensiv Order Management, is a central hub that allows you to see all order and sales activity, inventory, and fulfillment strategies. You can automate routine tasks and build order manipulation rules, order handling capabilities, and get notified when your attention is needed. Manage multiple sales channels with complete visibility on orders, inventory, and fulfillment activities. more
  • Advanced routing and processing tools to automate order management
  • Control and replenish inventory with warehouses and 3PL partner integration
  • Integrate and track shipping with orderbots and order routing
  • Forecast future demand with integrated inventory automation tools
  • Centralize insights and visibility with real-time dashboards and aggregated data

Pricing

Skubana Software

$1,000 / month

Pricing starts at $1,000 a month. Please contact sales to request a personalized demo & quote.

  • Unlimited Users & Sales Channels
  • Access to ALL of Skubana's features
  • Dedicated Implementation Specialist and Account Manager

Skubana Software

$1,000 / month

Pricing starts at $1,000 a month. Please contact sales to request a personalized demo & quote.

  • Unlimited Users & Sales Channels
  • Access to ALL of Skubana's features
  • Dedicated Implementation Specialist and Account Manager

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

79 reviews

Overall rating
3.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
Edited April 15, 2024

Warning: All Reviews for Extensiv Are One-Star

Recent feedback for Extensiv has been overwhelmingly negative, with all recent reviews rating them at one star. This contrasts sharply with older reviews for Skubana, not the current app, which were more positive.

Product Misrepresentation:
The capabilities advertised on Extensiv's website and by their sales team are misleading. It's claimed that the Extensiv BOT can allocate orders from the most cost-effective warehouse, but this is impossible since the necessary cost data isn't provided.

Conversation with Extensiv Team:

Extensiv Representative (EK): "It is the responsibility of our customers to share their requirements to ensure we meet their needs before signing the agreement."

Customer Inquiry: "Can the BOT determine which orders should ship from which warehouse based on costs?"

EK: "No, that is not possible in any way as you do not have the costs available."

Inaccurate Order Forecasts:

Extensiv suggests that their system allows for accurate forecasting with up-to-date purchase order tracking. However, their own team admits encountering such requests from customers is rare:

Customer Concern: "Accurate forecasts are not possible as you cannot allocate sold/allocated inventory in incoming containers."

EK: "This is not something we have commonly come across with our Order Manager customers requesting."

Communication and Misleading Information:
We communicated our specific requirements both verbally and via email but were consistently redirected to the website for guidance. Unfortunately, the functions described on the website are misleading as they do not actually exist in the platform, which has led to significant confusion and disappointment.

Inability to Use the App:
Despite repeated attempts, we were unable to ever use this app effectively due to the discrepancies between the advertised and actual functionalities, further exacerbating our frustrations and operational challenges.

Financial and Contractual Issues:
Despite the system not meeting expectations and requiring extensive additional management effort (about 30 extra hours per week), we are informed that we're locked into a 12-month contract. When addressing these issues, Extensiv offered a 20% discount for a settlement, resulting in a one-time payment of $5,688.00 from a total annual fee of $7,110.00.

This experience highlights a significant discrepancy between Extensiv's promises and the actual functionality of their service, leading to both dissatisfaction and financial strain.

Snapezo.com
United States
About 2 months using the app
November 30, 2023

I regret to say that my experience with this order management software has been nothing short of abysmal. Initially, they lured customers in with promises of connecting to unlimited stores on Shopify for no extra but the set amount of few thousands a month. However, this deceitful tactic swiftly turned into a money-grabbing scheme as they sneakily demanded an additional $10 for each Shopify store connected—a complete contradiction to their initial sales pitch.

The customer service is an absolute nightmare to deal with. Their representatives seem incapable of comprehending the simplest of issues, let alone providing adequate solutions. Contacting them feels like shouting into a void, as they conveniently evade responsibility and conveniently disappear once the contract is signed.

Their lack of integrity is staggering. They conveniently branch off from their promises and commitments the moment you put pen to paper. It's evident that this company lacks transparency and basic principles of ethical business conduct.

Overall, this software and the company behind it are an absolute disgrace. They are masters of false promises, shoddy service, and a complete disregard for customer satisfaction. I strongly advise against wasting your time and money on this appalling excuse for Extensiv order management software. Buyer beware—steer clear of this deceitful and untrustworthy company at all costs.

owlpack
United States
Almost 3 years using the app
October 19, 2015

Skubana is a game changer in the world of selling online across multiple marketplaces globally. They offer more features than any competitor and yet charge much less for their service than any other competitor who comes close. The skubana team is quick to respond to any inquiry and they constantly work to improve and add even more features. If you value time you must bring everything after the checkout into one central hub, Skubana is your only complete option.

Jp Mobiles
Canada
Over 5 years using the app
January 7, 2016

We <3 Skubana. It's the heart of what we do and helps us keep track of everything. When we have questions or need help they're responsive and always helpful. We recommend them highly!

Skullsplitter
United States
Over 2 years using the app
October 21, 2015

My company has used Skubana for 4 months now and we find it VERY helpful. It has great analytics and inventory tracking, and helps keep our shipping logistics centralized on one site instead of all over. Definitely recommend!

Powersplint 2
United States
Over 2 years using the app

About this app

Launched

August 24, 2015

Languages

English

Works with

Amazon, Walmart, Zapier, Quickbooks, SPS Commerce, Shipbob

Built by Extensiv

About Extensiv

No reviews yet

9 years building apps for the Shopify App Store

100 North Pacific Coast Highway, Suite 1100, El Segundo, CA, 90245, US

Support

Send a message

8883752368

support-oms@extensiv.com

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