Extensiv Order Management

Warning: All Reviews for Extensiv Are One-Star

Recent feedback for Extensiv has been overwhelmingly negative, with all recent reviews rating them at one star. This contrasts sharply with older reviews for Skubana, not the current app, which were more positive.

Product Misrepresentation:
The capabilities advertised on Extensiv's website and by their sales team are misleading. It's claimed that the Extensiv BOT can allocate orders from the most cost-effective warehouse, but this is impossible since the necessary cost data isn't provided.

Conversation with Extensiv Team:

Extensiv Representative (EK): "It is the responsibility of our customers to share their requirements to ensure we meet their needs before signing the agreement."

Customer Inquiry: "Can the BOT determine which orders should ship from which warehouse based on costs?"

EK: "No, that is not possible in any way as you do not have the costs available."

Inaccurate Order Forecasts:

Extensiv suggests that their system allows for accurate forecasting with up-to-date purchase order tracking. However, their own team admits encountering such requests from customers is rare:

Customer Concern: "Accurate forecasts are not possible as you cannot allocate sold/allocated inventory in incoming containers."

EK: "This is not something we have commonly come across with our Order Manager customers requesting."

Communication and Misleading Information:
We communicated our specific requirements both verbally and via email but were consistently redirected to the website for guidance. Unfortunately, the functions described on the website are misleading as they do not actually exist in the platform, which has led to significant confusion and disappointment.

Inability to Use the App:
Despite repeated attempts, we were unable to ever use this app effectively due to the discrepancies between the advertised and actual functionalities, further exacerbating our frustrations and operational challenges.

Financial and Contractual Issues:
Despite the system not meeting expectations and requiring extensive additional management effort (about 30 extra hours per week), we are informed that we're locked into a 12-month contract. When addressing these issues, Extensiv offered a 20% discount for a settlement, resulting in a one-time payment of $5,688.00 from a total annual fee of $7,110.00.

This experience highlights a significant discrepancy between Extensiv's promises and the actual functionality of their service, leading to both dissatisfaction and financial strain.

Skubana is a game changer in the world of selling online across multiple marketplaces globally. They offer more features than any competitor and yet charge much less for their service than any other competitor who comes close. The skubana team is quick to respond to any inquiry and they constantly work to improve and add even more features. If you value time you must bring everything after the checkout into one central hub, Skubana is your only complete option.

We have been using Skubana for years now. Onboarding was great and seamless and their support response time in the chat is wonderful even now. It’s just right as what we wanted to fulfill the orders as well as inventory management. It has every sales channel integration that we have our products selling. I love the automation (Order bots), it is definitely a huge hit among our fulfilling team. We are very pleased with this app.

Wonderful onboarding by the Skubana team. They were thorough and comprehensive in both analyzing our pain points to determine if Skubana would even benefit us and in executing the onboarding process. Jennifer was extremely knowledgeable in answering our questions, schedule weekly onboarding calls and re-arranging the schedule around our needs. Rudy our account manager is exceptional as well with tons of experience in the industry which is helping us understand our e-commerce potential in greater detail. Overall the system is sound and does what we need it to do. The team is expanding analytics and adding new tools all the time. We look forward to a long term relationship with Skubana. Thank you!

Their onboarding process is the best and most hands-on I've ever experienced with any Shopify app developer. Their platform is really helping us take our inventory game to the next level and augments Shopify's built-in capabilities in so many ways. Love Skubana!