Reviews (79)

Overall rating
3.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
Edited April 15, 2024

Warning: All Reviews for Extensiv Are One-Star

Recent feedback for Extensiv has been overwhelmingly negative, with all recent reviews rating them at one star. This contrasts sharply with older reviews for Skubana, not the current app, which were more positive.

Product Misrepresentation:
The capabilities advertised on Extensiv's website and by their sales team are misleading. It's claimed that the ...

Snapezo.com
United States
6 months using the app
November 30, 2023

I regret to say that my experience with this order management software has been nothing short of abysmal. Initially, they lured customers in with promises of connecting to unlimited stores on Shopify for no extra but the set amount of few thousands a month. However, this deceitful tactic swiftly turned into a money-grabbing scheme as they sneakily demanded an additional $10 for each Shopify store ...

owlpack
United States
Almost 3 years using the app
May 25, 2021

In the sales call, we were told that we would have a warehouse management system with inventory scanning abilities, but it didn't exist.
Possibly one of the worst support teams I have ever had the pleasure of speaking with. Support took forever to get back to us during the day, and when they DID get back to us, 95% of the time, our initial issue was NOT read correctly or addressed properly. ...

Olsa Tools
Canada
Over 1 year using the app
May 19, 2023

We've been paying $5k a month for a software that hasn't worked for us for over 7 months, PLUS an implementation fee, we've been ghosted by their support team on calls that were scheduled to help us out, and the best they could offer was an $800 credit.

I'll repeat, we paid over $35k USD for a software that hasn't worked. When we mentioned to them we wanted out of the contract, they offered us ...

Viasox
Canada
About 1 year using the app
June 2, 2023

Poor software; as other reviewers comment, the company just cares about getting the contract. Is there a customer success team? Not that I have been able to identify.

Inaccurate costing, virtually no software flexibility and extremely poor reporting capabilities. Its an inventory system that does not provide transaction level reporting to review what transactions have occurred. No last receipt ...

ZF ERP Sandbox
United States
3 months using the app
March 4, 2022

The worst company ever. Do not sign up, the worst customer service. It is a fraud. I signed up skubana for inventory management for all of my sale channels, especially for Wayfair and Overstock. I paid $4000 onboarding and $1000 monthly. They had me create an account from Cartrover for Wayfair integration and want to follow documentation to integrate Wayfair. I asked why did I pay $4000 if I was ...

Decor Plus Furniture
United States
29 days using the app