SKYOU , 50 reviews
SKYOU went completely non-responsive to multiple emails. That was strange, so I did a brief search on the company, and found out the SKYOU CEO was specifically called out in the PPE news story below, which may explain the silence. Article: He Removed Labels That Said “Medical Use Prohibited,” Then Tried to Sell Thousands of Masks to Officials Who Distribute to Hospitals https://www.propublica.org/article/he-removed-labels-that-said-medical-use-prohibited-then-tried-to-sell-thousands-of-masks-to-officials-who-distribute-to-hospitals
Extremely poor execution. Customer service takes WEEKS to reply. Factory gets shut down for 4 WEEKS without a headsup. This is as horrible as it comes in POD. Stay away if you do not want to ruin your business.
I'm so F**CKIN PISSED at this company! I got 14 orders in progress and all the sudden when i got to ask why one of the orders have been taking so long they go ahead and tell me they aren't going to go through with the order and that it has to be cancelled? My customer was waiting a month btw. They didn't give me any heads up that their factory was closing. WTF am i suppose to tell 14 different people now? I use to like this company but seriously what in the actual F**K!!! I'm stressing super hard right now. STAY AWAY FROM THIS COMPANY!!!
My client placed an order on my website, I sent it to skiou on 26/02/2020 today is 28/05/2020, (3 months)!!!!!!!!! WHY? she still hasn't received it?????? Ok there was the Covid19, but other of my orders from other partners were not as long!!!! NOT SURE TO CONTINUE TO WORK WITH YOU ! DAMAGE! BUT 3 MONTHS, IT'S NOT POSSIBLE.
This company is by far the worst experience I have had with order fulfillment times. I have been waiting close to four weeks for an order! All my other order times have been slow and customers are not happy. DO NOT USE THIS COMPANY. Shopify should not offer them as an option to use.
Si je pouvais mettre 0 étoile c'est ce que je ferai.... De nombreux avis clients très négatifs. Qualité très mauvaise! Prix excessif! Attente de livraison trop longue (3 semaines)! Dans la description de vos articles vous mettez que c'est du 100% coton mais le client reçoit du 100% polyester. Bref, je déconseille très fortement sauf si vous voulez salir l'image de vôtre marque....
So the design tool is amazing. It is too bad that they take sooooooo long to produce the items. They advertise their manufacturing times are between 5 and 7 business days, and then 3-5 business days for shipping. Not anywhere near what I've experienced.
Very first order with them took 18 business days from time of ordering to delivery to customer. 18 business days! Almost a month for a tee shirt.
Got an email from them saying everything placed before December 1st would be delivered by Christmas. Placed another order on November 26th. Just got another email on December 10th saying the item was not going to make it by Christmas. That's about 20 business days. I realize it's the Holidays, but it's extremely unprofessional to tell your customer's they have up until a certain point to place orders to guarantee delivery before xmas, and then not deliver.
They did offer to refund me, so I can refund my customer. I'll gladly accept and try to find another supplier. It's really too bad, cause their quality is great, and the design tool is amazing. Not worth the unhappy customers I have to deal with though.
Today is 2/25/19 and not one of my orders in February has been shipped out including 6 others orders from January 2019. Be aware of this App wish I can attach documents to these reviews. BAD FOR BUSINESS PERIOD ESPECIALLY IF YOU ARE TRYING TO SCALE UP.
Read at the bottom in parentheses when I was told he will not give me back a refund unless I remove my negative review when in fact I have orders that were placed on 1/17/19 and today is 2/22/19 and that order is still not out to the customer. Now he wants to blackmail me into removing the negative review.
"As I said before, if you are unwilling to remove the negative review and threatening lawsuits and FTC complaints, we cannot process your orders. That's what's holding them up. This is our company policy."
Girl Gang Lifestyle I totally agree. I wrote this company 5 days ago asking about status update and no one wrote me back until today after I notified Skyou. This company/Shopify has to understand that law suits can come out of this. First Claim False Advertisement Skyou has it listed that there lead time is 5-7 business days however that is false. The average time for my orders to be delivered through skyou is approximately a month. Take heed customers. Lawsuit is next there are protections in place for companies like you. Court room is mandatory if they destroy what I'm trying to build.
My experience with SKYOU is an extreme disappointment. I suggest they shut down until they can fulfill their minimum promises at the least. They are either incapable, inexperienced, or have the worst luck in human history.
They couldn't seem to fulfill 2 orders of (1) shirt each within any reasonable amount of times. They fulfilled my personal sample order before a customer order that came in first of (1) item. This order was not fulfilled at all. I finally asked for a refund after 8 weeks. The other order of (1) shirt, they fulfilled after 5 weeks.
When I first received my sample order, I was ecstatic at the seemingly high quality outcome, although the shirt cuts & fit weren't exactly as expected. This was short lived because products ruined in the first wash.
I will say, the bach pack print was amazing and the back pack design is perfect. However, It's a painful compliment because they're delivery promises are empty. There is no telling when you will receive your orders. Their excuses are flimsy and repetitive. Their consistent excuses that never seem to actually get resolved feels reminiscent of the Theranos scam.
If by chance, they actually are having the worst luck... I really hope they temporarily shut down, rebrand, fix their process, & come back ready to fulfill orders.
I can't recommend them...at least not at this point. I was just told that I am looking at a TWO WEEK turnaround to get my customers their orders. I should have been made aware that they were moving factories and that there would be long delays BEFORE I placed my order. I should have been able to make that choice going in. Now I have to contact my customers and possibly refund a lot of money.
Additionally, for a business doing their type of numbers how can you justify not investing in 24/7 customer service...or at least quick customer service? Customer service is slow. 12 - 24 hours later type of slow.
At this point I'd have to say that I'm just not convinced SKYOU is a professional partner. You'd be taking a HUGE risk putting your business in their hands. I wish I had better things to say and if they turn it around at some point I'll update you guys but for now STAY FAR AWAY FROM SKYOU.