Reviews (1,199)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy setup, enhancing site navigation and potentially boosting sales. They value the extensive customization options that require no advanced technical skills and the reliable performance that ensures a smooth user experience. The responsive customer support quickly addresses issues, and the app's multilingual capabilities make it suitable for global commerce. Merchants also benefit from a risk-free trial to explore its features.
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Unfortunately, I can only give this app one star. For $20 a month, I expect quick support. The app lacks settings to visualize the design. If you make the background black and the text white in the top menu with the search bar, the icon and the placeholder text in the search field will also be white. So you only have a white bar. You can't change the background color of the search bar separately ...
Hi there,
First of all, I sincerely apologize for your experience with our app and for the delay in responding to your messages.
It seems your message arrived during our non ...
Been using this app for about 1-2 months. Not user friendly, and customer service is beyond hard to reach. When they do finally answer, it's with vague answer, and no solution to problem. If you website has multilanguages, then you're screwed, because the multilanguage cannot translate the mega menu, and this app does not support anything beyond basic name. So they don't have a solution, and does ...
Hi there,
We sincerely apologize for your experience with our app.
Our support team sent emails to you in order to help you fix the issue but it seems you have not received ...
Customer service never responded, no support, and the app is garbage
Hi there,
Firstly, we want to apologize for your experience with our app.
As we could check, you sent a ticket on 29th Aug, and our support team responded to you twice on ...
NO WORK AT ALL!!!!!!
Hi there,
We sincerely apologize for your experience with our app.
We notice that you did not send us any ticket regarding the issue so we're unable to help you in real time. ...
I have been a customer for a long time and love the app, HOWEVER, I am giving a 1 star review right now because the menu has gone completely blank with no fix. No matter what I do the menu is completely gone and my site is not navigable. I guess I'm shut down for the day. Beware of this if you are thinking of using the app.
We're so sorry for the problem.
Shopify has just released a new update for its data-loading method without any announcement, so we've tried our best to update Smart Menu ...
For Shopify 1.0, I rated the app 5 stars. For Shopify 2.0, I rate it zero.
It was a wonderful app. The BEST in my opinion but I've upgraded to 2.0 and it does not work well. The mobile menu is completely different and really not attractive. Guys, you need to get with the program and either develop a new app for 2.0 as many app developers have done so as not to impact their 1.0 customers, or you ...
Thank you very much for your review!
It's great to know that our Smart Menu helps you well. We're looking forward to bringing even more benefits to your store.
Cheers!
Their support is lackluster, it's a push or like a major drag to have them correct options, it's almost like a pulling teeth process just no enthusiasm to fixing menu options. Front facing, the Menu's Mobile version doesn't display properly on Tablet and Mobile view, no customizable features at all, our Menu Hierarchy is a total mess, they're set up correctly and asked support and their response ...
Menu used to work great but suddenly stop appearing on our store one day, reached out to support 3 times with no reply and we still have no working menu on our store. I Would avoid this app because support is non existent, if an error occurs they will ignore you and leave your site not functioning correctly for days on end before you give up and install another app that works!
Thank you very much for your review!
It's great to know that our Smart Menu helps you well. We're looking forward to bringing even more benefits to your store.
Cheers!
Been using this for a while and really liked it. However, My mobile app is not working (MAJOR LOST SALES). I opened a ticket three (3) days ago and still no response. Needless to say I am quite angry right now!
Hi there,
We sincerely apologize for the bad experience. Our head of support has reached out to you, but we haven't heard from you yet.
We're very sorry for making mistake ...
SmartMega Menu was nice, until I needed customer service. It is very difficult to get customer service. I've contacted Qikify customer support and haven't received a response in 9 days. I've sent 5 emails to them to solve this issue and Qikify is not helping. It's very frustrating. Because of this, my customers can't contact us through our website. We are losing business because of the lack of ...
Hi Nether Industries,
We sincerely apologize for the bad experience with our Smart Menu app.
We could not reply you immediately due to the New Year holiday.
Our support team ...