Reviews (1,199)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and easy setup, enhancing site navigation and potentially boosting sales. They value the extensive customization options that require no advanced technical skills and the reliable performance that ensures a smooth user experience. The responsive customer support quickly addresses issues, and the app's multilingual capabilities make it suitable for global commerce. Merchants also benefit from a risk-free trial to explore its features.

October 19, 2024

Unfortunately, I can only give this app one star. For $20 a month, I expect quick support. The app lacks settings to visualize the design. If you make the background black and the text white in the top menu with the search bar, the icon and the placeholder text in the search field will also be white. So you only have a white bar. You can't change the background color of the search bar separately ...

Kameradenbuch.de
Germany
3 days using the app
Qikify replied October 22, 2024

Hi there,

First of all, I sincerely apologize for your experience with our app and for the delay in responding to your messages.

It seems your message arrived during our non ...

July 25, 2024

Been using this app for about 1-2 months. Not user friendly, and customer service is beyond hard to reach. When they do finally answer, it's with vague answer, and no solution to problem. If you website has multilanguages, then you're screwed, because the multilanguage cannot translate the mega menu, and this app does not support anything beyond basic name. So they don't have a solution, and does ...

Koop
Canada
About 1 month using the app
Qikify replied July 30, 2024

Hi there,
We sincerely apologize for your experience with our app.
Our support team sent emails to you in order to help you fix the issue but it seems you have not received ...

August 30, 2024

Customer service never responded, no support, and the app is garbage

fr.xega
China
2 days using the app
Qikify replied September 3, 2024

Hi there,

Firstly, we want to apologize for your experience with our app.

As we could check, you sent a ticket on 29th Aug, and our support team responded to you twice on ...

September 5, 2024

NO WORK AT ALL!!!!!!

WideAwakeNYC
United States
24 minutes using the app
Qikify replied September 6, 2024

Hi there,

We sincerely apologize for your experience with our app.

We notice that you did not send us any ticket regarding the issue so we're unable to help you in real time. ...

September 10, 2020

I have been a customer for a long time and love the app, HOWEVER, I am giving a 1 star review right now because the menu has gone completely blank with no fix. No matter what I do the menu is completely gone and my site is not navigable. I guess I'm shut down for the day. Beware of this if you are thinking of using the app.

Pro Cabinet Supply
United States
Over 4 years using the app
Qikify replied September 10, 2020

We're so sorry for the problem.
Shopify has just released a new update for its data-loading method without any announcement, so we've tried our best to update Smart Menu ...

Edited May 22, 2022

For Shopify 1.0, I rated the app 5 stars. For Shopify 2.0, I rate it zero.
It was a wonderful app. The BEST in my opinion but I've upgraded to 2.0 and it does not work well. The mobile menu is completely different and really not attractive. Guys, you need to get with the program and either develop a new app for 2.0 as many app developers have done so as not to impact their 1.0 customers, or you ...

JULIE MILLER AFRICAN CONTEMPORARY
Canada
About 2 years using the app
Qikify replied November 18, 2020

Thank you very much for your review!
It's great to know that our Smart Menu helps you well. We're looking forward to bringing even more benefits to your store.

Cheers!

January 26, 2022

Their support is lackluster, it's a push or like a major drag to have them correct options, it's almost like a pulling teeth process just no enthusiasm to fixing menu options. Front facing, the Menu's Mobile version doesn't display properly on Tablet and Mobile view, no customizable features at all, our Menu Hierarchy is a total mess, they're set up correctly and asked support and their response ...

Pet Life
United States
About 2 years using the app
Edited January 5, 2022

Menu used to work great but suddenly stop appearing on our store one day, reached out to support 3 times with no reply and we still have no working menu on our store. I Would avoid this app because support is non existent, if an error occurs they will ignore you and leave your site not functioning correctly for days on end before you give up and install another app that works!

Spare and Square
United Kingdom
Over 1 year using the app
Qikify replied August 20, 2020

Thank you very much for your review!
It's great to know that our Smart Menu helps you well. We're looking forward to bringing even more benefits to your store.

Cheers!

August 2, 2022

Been using this for a while and really liked it. However, My mobile app is not working (MAJOR LOST SALES). I opened a ticket three (3) days ago and still no response. Needless to say I am quite angry right now!

JT's Designer Fashion
United States
About 1 year using the app
Qikify replied August 5, 2022

Hi there,

We sincerely apologize for the bad experience. Our head of support has reached out to you, but we haven't heard from you yet.

We're very sorry for making mistake ...

February 8, 2022

SmartMega Menu was nice, until I needed customer service. It is very difficult to get customer service. I've contacted Qikify customer support and haven't received a response in 9 days. I've sent 5 emails to them to solve this issue and Qikify is not helping. It's very frustrating. Because of this, my customers can't contact us through our website. We are losing business because of the lack of ...

Nether Industries
United States
7 months using the app
Qikify replied February 10, 2022

Hi Nether Industries,

We sincerely apologize for the bad experience with our Smart Menu app.
We could not reply you immediately due to the New Year holiday.
Our support team ...