Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and powerful automation features. They find the management of email signups, automated follow-up emails for abandoned carts, and product recommendations particularly beneficial. The responsive and helpful customer service, insightful analytics, and affordability are also valued. Merchants commend the regular updates, customization options, and customer segmentation for targeted marketing. The app is recognized for its speed, reliability, and consistent performance.

November 28, 2023

I am really happy with the customer service from SmartrMail, Yasmine, Nicolas and Moe have always responded to my queries and been really helpful when I have issues. I have used them since I opened my store in 2020 and will continue to use them, the platform is easy to use and create professional looking emails.

Milas Apothecary
United Kingdom
About 3 years using the app
SmartrMail replied November 29, 2023

Thank you for your feedback Milas Apothecary team 😊 It always means so much when a long-time SmartrMail sender sends us such feedback. Wishing you all the best through the Holiday season's rush 🚀

November 28, 2023

SmartrMail is simple and easy to use and with lots of great features to customize email newsletters and pop-ups.

Elovate Stationery
Norway
Over 2 years using the app
SmartrMail replied November 29, 2023

Thank you Elovate Stationery team ✨ We're glad to hear that you can easily create and send/automation your newsletters and pop-ups with SmartrMail 😊 Feel free to get in touch with us through our in-app chat if there is anything we can assist you with!

August 18, 2023

Excellent Customer Service, prompt response all the time, we would definitely recommend them. We have been using them from the last more than 3 years now. They have been adding functionality and trying to stay competitive all the time.

Amazel Designs
United States
Almost 4 years using the app
SmartrMail replied August 27, 2023

Thank you for your feedback Amazel Designs 💍 It always means so much when a long-time user sends us this type of feedback 😊 We're looking forward to sharing many more new functionalities with you very soon. In the meantime, as you already know, always feel free to get in touch with us if we can assist you in any way.

Edited October 13, 2023

An update to my previous rating of 1 star. Ms Yasmine reached out to me and was kind enough to solve problems. Excellent customer service, though still there is room for automation. Recommend to try this software.

Chefio
Bahrain
14 days using the app
August 2, 2023

SmartrMail makes sending Emails so easy linking my products automatically. Customers are lead straight to the products.

Luna's Scrapbooking Supplies
Australia
About 3 years using the app
SmartrMail replied August 3, 2023

Good morning Luna's Scrapbooking Supplies team 📚 Thank you so much for your feedback 😊 We're glad to hear that you like the SmartrMail email composer. Feel free to let us know through our in-app chat if there's anything we can assist you with! Happy sending 📧

August 25, 2023

Excellent! Very friendly, quick to respond and solved my issue within 2-3 minutes. Very impressed with the support from Smartrmail and a great App too :)

Lori Holmes Books
United Kingdom
20 days using the app
SmartrMail replied August 27, 2023

Good morning Lori Holmes Books team 📚 Thank you for your feedback! We're glad to hear that you appreciate our customer success team's responsiveness 😊 Feel free to get in touch with us if there's anything else we can assist you with!

July 18, 2023

Works great and I really enjoy all of the available options within the app. I would highly recommend this app.

Bachman Candle Co.
United States
About 3 years using the app
SmartrMail replied July 19, 2023

Hi Bachman Candle Co. team 🕯 Thank you for your feedback! We're glad to hear that you appreciate all the different features that SmartrMail has to offer. Make sure to get in touch through our in-app chat if there's anything we can assist you with!

July 21, 2023

I recently changed our email marketing platform to SmartrMail and I'm extremely
happy I did. Not only is the platform easier to use, but the customer service is unparalleled. During the transition I've been talking to Moe through Zoom meetings and email and he has helped to make the process seamless. Not only did he coordinate our customer list migration to SmartrMail, but he also worked directly with me to ensure all was set up correctly and that I was comfortable with using the platform. As a small business owner, this level of customer service is invaluable. I highly recommend SmartrMail

Sunset Bay Candy
United States
About 2 months using the app
SmartrMail replied July 23, 2023

Good morning Sunset Bay Candy team 🍫🍪🍭 Thank you for much for your feedback, we're glad to hear that you appreciate SmartrMail's onboarding experience. We're looking forward to seeing Sunset Bay Candy reach new heights with an airtight email marketing setup. Feel free to reach out if there's anything we can assist you with. Have an amazing day ahead!

June 27, 2023

Moe was really helpful with my questions about email automations! I really appreciate the live support option, and how it's free to use! It's a really great tool to have

Thee Skin You’re In
United States
26 days using the app
SmartrMail replied June 27, 2023

Thank you for your feedback Thee Skin You’re In team 👕💞 We're glad to hear that you appreciate the fact that SmartrMail doesn't cut off the online chat support option even on the free plan 😊 Looking forward to seeing your store reach new heights with email automations!

Edited May 30, 2023

SmartrMail is great to work with and have provided a nice experience for me - highly recommend them!

Great app also and thoroughly enjoyed working with them

Paul’s Liquor
Australia
Over 2 years using the app