Reviews (601)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing email marketing, especially for small to medium-sized stores. It features customizable templates, automation, pop-ups, and advanced segmenting with seamless Shopify integration. The interface is user-friendly, supporting quick, professional email campaigns and targeted customer engagement. It includes reliable automated recommendations and abandoned cart emails, boosting sales and ROI. Exceptional, responsive customer support and a cost-effective pricing structure are also highlighted.

January 27, 2025

I've been using this app since I started on Shopify 4 years ago, I love it - great features, highly customisable & most importantly, amazing customer support. Great work guys

Doll Face House of MakeUp
United Kingdom
About 4 years using the app
November 28, 2024

Affordable solution, customer service is very good and the automated e-mails are a life-saver for smaller businesses who might not have a copywriter to manually create newsletters often.

Ugritone
Finland
Almost 4 years using the app
January 30, 2025

Amazing App. Peter and Sourabh helped me out a ton. love the simplicity of it.

Finance Simple by Sara Finance
Canada
About 4 years using the app
November 28, 2024

AMAZING AMAZING AMAZING. It has been such a pleasure working with this team - especially Jesse and Mrunal.
This is a completely different experience to what I have had with other email marketing apps, the process was extremely smooth and professional and any queries or concerns I had were very quickly answered or solved. Jesse was super responsive and really made it a stress free and enjoyable experience. I feel like I have finally got some really great looking email flows and I would strongly recommend them to anyone wanting to get to the next level with their email marketing.

Haloplus Nederland
Netherlands
29 days using the app
November 27, 2024

I was experiencing some challenges with finding my subscriber list as I'd updated my email/profile settings. I luckily had Sourabh helping me out and I'm really glad I did - he was very responsive, even went as so far as to ring me to make sure I was set up correctly and now everything is good to go. best of all, I thought I'd lost my newsletter template draft but it was right there. Thanks Sourabh, you're the man!

The Finance Forge
Canada
2 months using the app
December 4, 2024

Had a few issues setting up a Xmas/New Year Notification Pop-Up and Yasmine came to the rescue & sorted it out in no time !!! Great assistance & Service

Diff Technics
Australia
About 2 years using the app
October 25, 2024

Very helpful with customer service and quick to respond to issues. The app itself is very easy to use but sometimes we non-techies need a little assistance. Glad to know we can get good service when we need it.

Ponzol Mouthpieces
United States
About 4 years using the app
November 15, 2024

I am not new to marketing, but I am new to email campaigns and setting up my own website. I had a few challenges setting up the foundations to make everything work between my domain host and automated workflows, and SmartrMail's technical team responded quickly, expertly and in terms I could understand. Thank you SmartrMail!

Aimee Travel Trends
United States
14 days using the app
August 6, 2024

SmartrMail is an excellent choice for small and medium-sized Shopify stores. It's user-friendly and offers great features like customizable templates and automation. The standout is their exceptional customer support, always responsive and helpful. Highly recommended for any business looking to enhance their email marketing with ease and reliability.

OMAC USA
United States
Almost 2 years using the app
August 23, 2024

Dear Smartrmail, thanks for your positivity and generously merciful technical assistance getting my capaigns' boots on! Looking forward to providing excellent service in the future with your comprehensive email platform seamlessly integrating customer aquistion data capture, promo notifications, and targeted marketing campaigns! Bellissimo!

InstantPhysician.ai
United Kingdom
7 months using the app