Reviews (278)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
June 30, 2026

I just switched over from using Constant Contact, and I'm still learning my way around. The support team was awesome and very engaged in helping me get my first newsletter out.

I love that the product blocks are directly tied to my store; just pick a product, and it loads all the necessary info and links.

So far so good!

Choice Slides
United States
2 days using the app
March 3, 2026

I have been using SmartrMail for 5+ years for my retail shop. The app makes it easy and seamless to automate email contact with our customers, to promote new products to existing customers and to have an overall process in place to handle this portion of our business. I recommend SmartrMail for retail business.

Nightingale Metal Design
United States
About 6 years using the app
SmartrMail replied March 5, 2026

Thank you for being with SmartrMail for over 5 years! We’re really glad to hear that the automations and tools have helped streamline the communication with your customers. We truly appreciate your recommendation and continued support! 😊

February 11, 2026

Been using these guys for a few years. What a great team they are. Nothing is to much trouble even when we had a few problems. They are on it. Look forward to working with them

SprocketsUK
United Kingdom
4 months using the app
February 16, 2026

We are using Smartrmail for our email automations and are very happy with the app. The support team is excellent, very responsive, friendly, and truly helpful. They took the time to understand the issue in detail, explained everything clearly and resolved it quickly. The whole experience felt professional and supportive from start to finish. Highly recommended for anyone looking for a reliable email automation/newsletter solution for Shopify.

WeserklecksWERK
Germany
12 months using the app
SmartrMail replied February 17, 2026

Thanks so much for taking some time away from your busy shop to leave a review for SmartrMail. We're glad you had a great experience with our tool and our support team and are happy to provide email marketing services to WeserklecksWERK.

August 11, 2025

Great app!
It helped me a lot in converting customers into sales.

k·r·y·d·n
United States
Over 3 years using the app
January 27, 2025

I've been using this app since I started on Shopify 4 years ago, I love it - great features, highly customisable & most importantly, amazing customer support. Great work guys

Doll Face House of MakeUp
United Kingdom
About 4 years using the app
August 5, 2024

This app does everything as advertised and the staff is very helpful. We have been working with Jesse on the setup for our business and he is very knowledgeable and also works extremely close with us, even staying in communication over weekends. It feels as if Jesse really cares about the growth of our business and we are excited to continue to work with him and see the results!

Custom Treats
United States
13 days using the app
July 23, 2024

SmartrMail automations have transformed our business. The setup was straightforward, thanks to their included Agency Services with the Pro plan. The emails consistently generate additional revenue for our store. A huge thank you to Jesse Correy for not only setting up the automations but also fixing our store logos. Your exceptional service and expertise have been truly appreciated.

Snacks Online
United Kingdom
About 1 month using the app
July 22, 2024

VERY easy to get started with email marketing with this app. Settings very intuitive and I was able to set it and go. With other companies I have used in the past, like MailChimp, I had to not only set up the settings, but then worry about the funnels, automations, newsletters and more - and in most cases, because I was not versed in what I was doing, my emails came out very amateur looking. Not so with SmartrMail.

Had some questions about more marketing I could do and took a Zoom call with Peter Connolly. Love the accent! But what I loved even more was his honesty AND integrity. He gave me an honest assessment of my business and in the direction I wanted to go and rather than just take my money like some companies (you know who they are), he actually advised me to downgrade until my business has grown more, because he understands that in order for his business to grow, my business needs to grow. That's impressive - and I see my business growing with them for quite some time in the future.

Thank you!

Dog Store Online
United States
About 1 month using the app
January 24, 2024

First day using basic features of the app like pop ups and automations and its been performing as expected thus far. I must commend the customer service team for the response and clarity in providing diagnosis and workarounds for new users. Jesse in particular was extremely helpful and i would recommend any small business to give this app a try (:

TABB Apparel
Singapore
About 12 hours using the app
SmartrMail replied March 7, 2024

Thank you for your feedback TABB Apparel ✨ We're glad to hear that you appreciated our customer support's assistance. Make sure to let us know if there is anything else we can assist you with!