Reviews (594)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing effectiveness, particularly praising its user-friendly interface, customizable templates, automation features, and advanced segmenting. It's noted for enhancing ROI by improving sales and customer engagement. The integration with Shopify is seamless, and the customer support is responsive, offering help during off-hours and weekends. Merchants appreciate the added functionalities like automated cart recovery and personalized discount codes.

January 16, 2014

Wonderful Customer Service Support! Thank you Concierge!

Security Hardware Direct
United States
Over 2 years using the app
June 19, 2021

Used to create & send newsletters. Very easy to use and good statistics for campaign evaluation. We particularly liked the newsletter creation tool.

Vitalon
Germany
Over 2 years using the app
SmartrMail replied June 21, 2021

Hi Vitalon team 👋 Thank you for your feedback! We're really glad to hear that you're finding the app easy to use. Make sure to let us know in our in-app chat if we can be of any help with the setup of your email automation too!

October 14, 2021

As an individual business owner newsletters can be a hard - yet important - task to fit in. Here I found a great layout and an app that's very easy to use. Simple and sweet.

gavegaarden
Denmark
Over 2 years using the app
SmartrMail replied October 14, 2021

Hi Gavegaarden team 👋 Thank you for your feedback, we're glad to hear that you're finding the app easy to use. Make sure to let us know if you have any other questions coming up 😊

August 21, 2020

Although I've not had any web sales stemming directly from my SmartrMail email campaigns, the application itself seems to be working in fine order. I am reaching my customers and have about a 35% open and engage rate with the emails being sent. SmartrMail makes it SO incredibly easy that I definitely can't complain! Satisfied customer, here. :)

SWS Fashion Company
United States
Over 2 years using the app
May 1, 2019

SmartrMail is amazing! We were a little apprehensive to change over from Mailchimp but honestly it is the best move we have ever made. They even helped us move platforms.
The customer service these guys offer is next level!
We have only just started our campaigns but so far we have been very happy..

CoCo Contemporary Connoisseur Gift Store
Australia
Over 2 years using the app
August 22, 2020

Easy to use, love the templates, and their customer service is quick to respond! Easily integrates with Shopify and great for beginners.

Ink & Ivy Collective
United States
Over 2 years using the app
January 13, 2023

Great app with lots of amazing templates for newsletters - makes it really easy to see how many sales come off the back of newsletters - would highly recommend to anyone who runs a business.

The Yarn Artist - Hand Dyed Yarn
United Kingdom
Over 2 years using the app
SmartrMail replied January 15, 2023

Hi The Yarn Artist 🧶 Thank you for your review! We're glad to hear that SmartrMail makes it easy to get more sales with newsletters. We're looking forward to helping you make even more sales in the future 😊

January 13, 2022

Super easy interface to use and customer service went above and beyond to help out my small business!

Soign Beauty
United States
Over 2 years using the app
SmartrMail replied January 13, 2022

Always happy to help Soign Beauty team ☀️ Looking forward to seeing you grow to new heights!

May 19, 2022

The app is great once you get the hang of it. The customer service is 2nd to none, they are always there to help you when you need it!! Thanks for everything Moe!

Perpetual Ribbons
United States
Over 2 years using the app
SmartrMail replied May 19, 2022

Thank you so much for your review Perpetual Ribbons team 🎀 It means so much when a long-time user sends us this type of feedback 😊 Looking forward to helping you with your email marketing campaigns for many more years!

August 28, 2019

Customer support is amazing ..responses are personal , with screen shots of MY store . Has everything you need to run off your online store , without extra stuff that gets in the way . Easy to set up , nice type faces , and intuitive. Very happy

frockk
Australia
Over 2 years using the app
SmartrMail replied August 28, 2019

Thank you Kathryn! 😊Always a pleasure to help you through this setup. Looking forward to getting all your automations setup!