Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

July 23, 2019

Easy to use interface, excellent support team, stress free mailout application. Great stuff SmartrMail!

ICHPIG
Australia
Over 2 years using the app
SmartrMail replied July 23, 2019

Thanks so much ICHPIG! We really appreciate the kind feedback. - George

December 2, 2022

Highly recommend! Easy to use, they have a free plan, what else can you ask for? One of my favorite apps

Alabama VTG
United States
Over 2 years using the app
SmartrMail replied December 4, 2022

Thank you Alabama VTG team! 🐘 We're glad to hear that SmartrMail is one of your favorite apps 😊 We wish you the best with your email campaigns!

January 31, 2021

As a new user, I really appreciate and enjoy using this app when creating my marketing emails. I feel that this app is best for my business!

POOCH Botanics
Canada
Over 2 years using the app
July 22, 2020

We've been using this app for last 3 months. Its it great tool. Simple and easy to use with lots of features. Customer service is prompt and great. We look forward to more pop-up options / features added to the app.

Tea With Herbs
Canada
Over 2 years using the app
July 9, 2022

We use it to send some newsletters and it works very well. It is very easy to use and to observe analytics. It' s recommendable.

kybun | Joya España
Spain
Over 2 years using the app
SmartrMail replied July 10, 2022

Hi Kybun team 👞 Thank you for your feedback, we're glad to hear that you like our newsletter composer! Make sure to let us know if you have any questions 😊

January 19, 2023

Really nice and easy to use app. It allows me to create different pop up both for mobile and desktop version, newsletter and automated flow for different customer segments.
The customer service is very quick to respond and help you out with any requests.

It would be awesome if there could be some extra customization options for the layout and outlook of the products descriptions.

Mastro Zavatti
Hong Kong SAR
Over 2 years using the app
SmartrMail replied January 19, 2023

Hi Mastro Zavatti team 👞 Thank you so much for your detailed feedback! We're glad to hear that you like the ability to set up different pop-ups with different content depending on the device of your visitor. Happy to hear that you enjoy the newsletter composer and automated flows for customer segments. I sent your feedback to our Product team so that they can bump new product block customization options higher up in our priority list. Have an amazing day ahead! 😊

November 14, 2020

Easy to use. Great customer support. Fully integrated to Shopify. I find it a lot easier and handier than Mailchimp. Thanks, team, keep up the motivation and good work.

JOPLINS® Sunglasses
Portugal
Over 2 years using the app
December 1, 2019

Excellent app! It does what it says and it's really easy to use. Iit has totally covered our expectations.

Koolibri
Portugal
About 2 years using the app
May 21, 2021

I just love the platform and their service. They are really helpful and happy to help and advice. Thank you for your service

Veldskoen Italy
Italy
About 2 years using the app
SmartrMail replied June 17, 2021

Thank you so much for this awesome feedback 🎉
Should you need any further help, do not hesitate to contact us anytime you need.

Edited January 12, 2020

Holy moly this email marketing app does everything! Serious.

It's nice to use, the emails look amazing, the support has been great. I can't remember having more helpful support from any app tbh - they (nick?) answered every question I had straight away. And showed me what else I could be setting up. I genuinely can't believe it's free.

This is why I love Shopify, apps like this that literally do everything I need in email for Good Designs. Can't recommend Smartrmail highly enough!

Good Designs Au
Australia
About 2 years using the app