Reviews (601)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing email marketing, especially for small to medium-sized stores. It features customizable templates, automation, pop-ups, and advanced segmenting with seamless Shopify integration. The interface is user-friendly, supporting quick, professional email campaigns and targeted customer engagement. It includes reliable automated recommendations and abandoned cart emails, boosting sales and ROI. Exceptional, responsive customer support and a cost-effective pricing structure are also highlighted.

May 19, 2022

The app is great once you get the hang of it. The customer service is 2nd to none, they are always there to help you when you need it!! Thanks for everything Moe!

Perpetual Ribbons
United States
Over 2 years using the app
SmartrMail replied May 19, 2022

Thank you so much for your review Perpetual Ribbons team 🎀 It means so much when a long-time user sends us this type of feedback 😊 Looking forward to helping you with your email marketing campaigns for many more years!

August 28, 2019

Customer support is amazing ..responses are personal , with screen shots of MY store . Has everything you need to run off your online store , without extra stuff that gets in the way . Easy to set up , nice type faces , and intuitive. Very happy

frockk
Australia
Over 2 years using the app
SmartrMail replied August 28, 2019

Thank you Kathryn! 😊Always a pleasure to help you through this setup. Looking forward to getting all your automations setup!

May 1, 2023

quick response every time i need help from the app team - and a great way to reach customers. thank you!

Flora Bloom Market
United States
Over 2 years using the app
SmartrMail replied May 1, 2023

Hello Flora Bloom Market 🌸🧣 We're always happy to help in any way we can 😊 We're glad to hear that you appreciate our customer success team's speed. We wish you an amazing week ahead ☀️

July 23, 2019

Easy to use interface, excellent support team, stress free mailout application. Great stuff SmartrMail!

ICHPIG
Australia
Over 2 years using the app
SmartrMail replied July 23, 2019

Thanks so much ICHPIG! We really appreciate the kind feedback. - George

December 2, 2022

Highly recommend! Easy to use, they have a free plan, what else can you ask for? One of my favorite apps

Alabama VTG
United States
Over 2 years using the app
SmartrMail replied December 4, 2022

Thank you Alabama VTG team! 🐘 We're glad to hear that SmartrMail is one of your favorite apps 😊 We wish you the best with your email campaigns!

January 31, 2021

As a new user, I really appreciate and enjoy using this app when creating my marketing emails. I feel that this app is best for my business!

POOCH Botanics
Canada
Over 2 years using the app
July 22, 2020

We've been using this app for last 3 months. Its it great tool. Simple and easy to use with lots of features. Customer service is prompt and great. We look forward to more pop-up options / features added to the app.

Tea With Herbs
Canada
Over 2 years using the app
January 19, 2023

Really nice and easy to use app. It allows me to create different pop up both for mobile and desktop version, newsletter and automated flow for different customer segments.
The customer service is very quick to respond and help you out with any requests.

It would be awesome if there could be some extra customization options for the layout and outlook of the products descriptions.

Mastro Zavatti
Hong Kong SAR
Over 2 years using the app
SmartrMail replied January 19, 2023

Hi Mastro Zavatti team 👞 Thank you so much for your detailed feedback! We're glad to hear that you like the ability to set up different pop-ups with different content depending on the device of your visitor. Happy to hear that you enjoy the newsletter composer and automated flows for customer segments. I sent your feedback to our Product team so that they can bump new product block customization options higher up in our priority list. Have an amazing day ahead! 😊

November 14, 2020

Easy to use. Great customer support. Fully integrated to Shopify. I find it a lot easier and handier than Mailchimp. Thanks, team, keep up the motivation and good work.

JOPLINS® Sunglasses
Portugal
Over 2 years using the app
December 1, 2019

Excellent app! It does what it says and it's really easy to use. Iit has totally covered our expectations.

Koolibri
Portugal
About 2 years using the app