Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

May 31, 2019

I moved my shop from Tictail to Shopify and needed to switch to SmartrMail. Always a little bit tricky when you change but the support team at SmartrMail was great and helped me so much. Million thanks!

Apartment Stories
Sweden
About 2 years using the app
February 14, 2020

This is the first email marketing app I've used and does everything I need: subscriber popups, product recommendations, automations, customer segmentation, newsletters. It's logical, easy to navigate and excellent response time to support questions. Definitely recommend.

ReChic Ltd
United Kingdom
About 2 years using the app
Edited February 2, 2023

2 Feb, 2023: apparently, these folks are still at it. My use of the service has vacillated in the time since my original review (given the fullness of my off-line life), but I still appreciate how their email/SMS service continues to remain fresh & relevant to us "micro-" Shopify bizzers. Another round of thanks to y'all!

12 Dec, 2020: Nicolas & Jan seem to really bust their humps to provide a valuable tool AND service! In the short time I've had their app (roughly 2+ weeks), I've seen both technical improvements & a nearly unprecedented level of customer care responsiveness. Clearly, these guys are OVERachievers—big kudos & many thanks for all you folks have done (& continue to do)!

Truthberry Tees
United States
About 2 years using the app
December 13, 2013

Seriously, this app is the best thing since sliced bread. I'm glad I installed it. Wish I had done it sooner.

Bink Pink
United States
About 2 years using the app
July 5, 2022

Super easy to setup a popup with a signup to our newsletter, and everything is managed through the app. Very easy to use!

moraihome
Canada
About 2 years using the app
SmartrMail replied July 5, 2022

Hi Morai Home team 🏠🛋 Thank you for your feedback! We're happy to hear that you find the app easy to use 😊 We'll remain available should you have any questions!

April 22, 2020

It's really easy to use! I'm loving the simplicity as apposed to other more complicated services!! And it's already making me some money!

Top Flight Ink Productions
United States
About 2 years using the app
March 17, 2022

Easy to use. Easy interface. Conveniently integrated for my shop . It was really useful when Shopify didn't have an inherent marketing tool. It's still a value add with great templates to choose from!

BODYTRUTH LLC
United States
About 2 years using the app
SmartrMail replied March 17, 2022

Hello Body Truth team 🧼🧴 Thank you for your review! We're glad to hear that you like our premade templates and our deep integration with Shopify. Looking forward to sending more emails with you 😊

October 30, 2020

Smartrmail is easy to use, the automations are on point and the platform has amazing support. Our first automation email immediately spiked that day's revenue, and from there I was hooked. Great entry point for managing email automations.

backhouse fragrances
United States
About 2 years using the app
August 9, 2022

Super APP! Einfache Bedienung und super support. Neue Version ist sehr übersichtlich und einfach zu bedienen

SHOPDELTA.CH
Switzerland
About 2 years using the app
SmartrMail replied August 9, 2022

Hi SHOPDELTA team 👕👗👙 Thank you for your feedback on our new version! It means so much when a long-time user sends us this type of feedback 😊 Looking forward to helping you with your email marketing campaigns for many more years!

September 30, 2019

Tried a few different apps before this one. You won't regret it, saves you a lot of time, super easy to work with anybody can do it. You can also use it through the Shopify Mobile App which is great. Super effective for any business, especially if you are an independent small to medium scale business, will work for you in the background while your busy doing other things. Compared to others its fairly priced too

Banana Industries
United Kingdom
About 2 years using the app