Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

March 19, 2017

The App is great, easy to use, Smartrmail have a great support system. I love using this app because it allows us to promote our product, and help recover abandon cart recovery.

On Trends Avenue
United States
About 2 years using the app
October 7, 2020

We recently changed from MailChimp to SmartrMail and have not regretted so for one second. All features work well, and the support is simply outstanding, the best we ever experienced. Highly recommend.

Designfund.dk
Denmark
About 2 years using the app
October 4, 2018

I LOVE Smartrmail. I have been using this app for my email, abandon cart and auto emails for over 2 years now and have an ROI of over $70 for every $1 spent! They are super responsive when I have questions and the pricing is fair. They are always coming up with new additions to the software's capability. The BEST part is the auto emails that send new product to customers. I have not found ANY other app that does this and find my ROI to be highest in this area. I used to use Mail Chimp but this is a way better solution since it allows for automated emailing that is no fuss no muss!

Tinyfrockshop.com :)

Tiny Frock Shop
United States
About 2 years using the app
August 25, 2020

I am using the free version and it's perfect for me. I run a smaller store that only have a smaller number of customers, and it's automatically sending emails that constantly create sales. Highly recommended.

Nordic Candy
United States
About 2 years using the app
July 24, 2020

The customer support is second to none. I'm a bit of a techno-phobe and the instant help, advice and links to educate are great. Setting up an email address linked to my store was super easy and Nicolas Vibert was super patient with my many questions. 5* service and highly recommend

black shed pottery
New Zealand
About 2 years using the app
December 20, 2019

Très simple d'utilisation :-) et vraiment gratuit, que demander de plus.
J'aime beaucoup, cette application.

Mon Boubou & Moi
Belgium
Almost 2 years using the app
SmartrMail replied December 21, 2019

Merci pour votre avis! Il est vraiment très apprécié 😊N'hésitez pas à nous contacter si vous avez la moindre question 🚀

February 7, 2023

I've found SmartrMail to be much easier to use than Mailchimp and other email marketing providers! Customer service is also excellent!

Lufi & Friends
United States
Almost 2 years using the app
SmartrMail replied February 12, 2023

Good morning Lufi & Friends team! 📚 Thank you for your feedback! We're glad to hear that you find SmartrMail easier than you know who 🙊 We're looking forward to making Lufi & Friends reach new heights with email marketing! 🚀

July 6, 2017

I started with these guys from the beginning and they've grown so much! I love the features they keep adding, love that they ask us what should be added next and listen to what we say, love how responsive customer service is, love the auto emails the ability to send manual emails, and I could keep going but I think you've got the point. :) Great job guys (BTW, Josh just told me new features are coming soon, can't wait!)

All Zen Boutique Llc
United States
Almost 2 years using the app
January 26, 2023

Love the app makes my life so simple
Customer service is top notch and very helpful
Would definitely recommend

A Better Rebuild
United States
Almost 2 years using the app
SmartrMail replied January 26, 2023

Thank you for your feedback A Better Rebuild 💪 We're glad to hear that SmartrMail is making your life more simple 😊 Have an amazing day ahead!

December 6, 2013

Great site!!...Love the ease of setup, and now waiting for the results!

WoodButtons
United States
Almost 2 years using the app