Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

November 13, 2019

This is a great app at a great price. You won't find all the bells and whistles you will with some of it's more expensive competitors just yet but for the price you can't beat it. Customer service has been amazing.

dragqueenmerch
United States
Almost 2 years using the app
October 18, 2018

Best app and easy to use. Nicolas is extremely helpful.
SmartrMail is 100 times better then mailchimp.

World Fitness
Australia
Almost 2 years using the app
April 15, 2020

Very easy to use! Very user friendly templates and easy to set up automations. I highly recommend it, especially for those, like me, that have limited knowledge of html etc :)

Litla Músin
Iceland
Almost 2 years using the app
March 25, 2021

a complete application, answers all questions, competent and take all their time to assist customers.

BRICO-OUTLET | Les Promos Hot !!!
Belgium
Almost 2 years using the app
February 13, 2020

I have been having great success with them. I’ve had some questions here and there and someone was quick to help me. Well except on weekends because that’s not included with the basic account. But otherwise I have no complaints and I recommend them for your business. It’s pretty simple to use and easy to figure out how to set up newsletters and pop ups etc...that was the most important thing for me.

Pine Cottage Chandlery
United States
Almost 2 years using the app
November 15, 2020

I found this app easy to set up and works fine for my needs as a new store. I have sent out 3 newsletters so far that match my branding / look and have had a good response rate. Thanks!

myDoll.house
United States
Almost 2 years using the app
August 18, 2022

Easy to use and very streamlined. Pricing is affordable and set up is a breeze. Love that it integrates with Shopify customers. Recommend!

Solstice Sisters
United States
Almost 2 years using the app
SmartrMail replied August 21, 2022

Hi Solstice Sisters team 🌿 Thank you so much for your feedback. We're glad to hear that you enjoy SmartrMail 😊

January 24, 2014

Excellent app, and has helped us get additional sales. Based on the results we are thinking developing our email campaigns a bit more...It would be excellent if we can customize the products which are sent in the email.

Zeyna Atelier
United States
Almost 2 years using the app
January 1, 2020

I used this app to start my email marketing. This has been something that I have neglected because it seemed to complicated. This app made it easy to set up my monthly newsletter and email campaigns. The complimentary video chat with Josh was great and helped me learn the system and get up and running quickly.

Zeni Beauty
United States
Almost 2 years using the app
August 16, 2020

Great service! I've been using this the most for the Pop-Up window on my homepage in order to get e-mail subscribers and it's worked amazing! I love the easy to use features and I've been able to easily organize all of my subscribers in one place. Would highly recommend SmartrMail!

Blair Lane
United States
Almost 2 years using the app
SmartrMail replied August 19, 2020

Hi Blair Lane team 👋

Thank you for your feedback, this is really appreciated 😊

Nicolas from SmartrMail