Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

December 17, 2021

Perfect application, we have really enjoyed of using it. Thanks to developers. Very useful and well working app.

Hedonist Chicago
United States
Almost 2 years using the app
SmartrMail replied December 19, 2021

Hi Hedonist Chicago team 👋 Thank you for your feedback! I passed on your message to our dev team ☀️Feel free to reach out in our chat if you have any questions going forward!

March 31, 2022

This is by far the best app to use for emailing! I love it! AND their customer service is AMAZING! They are such a huge help.

Mo' Flavorz, LLC
United States
Almost 2 years using the app
SmartrMail replied March 31, 2022

Hi Mo' Flavorz's team 🍛 Always a pleasure! Do not hesitate to get in touch with us if there's anything else we can help you with 😊

Edited December 31, 2020

I used this as a replacement for MailChimp, and I couldn't be happier. Not only does their email capture pop-up actually work, their email templates are more user friendly and their useful emails helped me build confidence in the marketing I was sending out. Thanks George. Update: After only a few weeks, I can affirm that even with the free plan SmartrMail has given me a huge increase in repeat customers and sales from the email templates they offer. Thanks a lot George!

CKG Knife Works
United States
Almost 2 years using the app
January 7, 2022

A1 customer support. These guys are there to help you whenever you need. They helped me with many times and they always gave us a good support. This app is a must for any online store.

Riobec
Canada
Over 1 year using the app
SmartrMail replied January 9, 2022

Hi Riobec team 👋 Our pleasure! We'll remain available if anything else comes up :)

May 4, 2022

I am happy with this app so far, great automation emails and easy to create campaign with multiple templates to choose from.

Portrait My Pet
United Kingdom
Over 1 year using the app
SmartrMail replied May 4, 2022

Thank you Portrait My Pet 🐶 We're glad to hear that you like automations and our different premade templates. Make sure to let us know if you have any other questions coming up 😊

January 13, 2014

An outstanding system. I absolutely recommend it. Thank you so much for offering this for Shopify stores.

Meadow DeVor
United States
Over 1 year using the app
Edited February 28, 2023

Highly recommended for small businesses. The app is very intuitive, so far it's been easy to use, the email builder is complete and they have good email templates. Also very good customer service.

Xtrememac
Luxembourg
Over 1 year using the app
June 5, 2019

Just starting our venture into the online retail space, SmartrMail has been a true blessing. I looked at several different applications for email campaigns and this was the best I could find for the money. it's so easy to use and the customer service has been outstanding! They ACTUALLY have a real person who will reply to you and help you with any questions you have.

C'est La Tee Shop
United States
Over 1 year using the app
SmartrMail replied June 25, 2019

Hi C’est La Tee Shop team!
Thank you for your feedback, this really means a lot to our team :)
Make sure to let us know if there is anything else we can help you with!

January 7, 2014

I got this App today. I installed it and had some questions I emailed them within a couple of minutes they came back to me with the answer - they were super quick and really helpful with all my questions. Even happier now since it I have already received orders as a result of the email.
Highly recommend this App the guys are great!

The Accessory Barn - GRANDCO Beaded and Jeweled SANDALS
United States
Over 1 year using the app
June 10, 2021

Everything is working smooth. Downloaded to get more sales. So far there has been some profit. Hoping to see more soon.

The Shabby Barn Boutique
United States
Over 1 year using the app
SmartrMail replied June 17, 2021

Thank you so much for your feedback 😊 It's really appreciated! Looking forward to keep emailing with you