Reviews (594)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing effectiveness, particularly praising its user-friendly interface, customizable templates, automation features, and advanced segmenting. It's noted for enhancing ROI by improving sales and customer engagement. The integration with Shopify is seamless, and the customer support is responsive, offering help during off-hours and weekends. Merchants appreciate the added functionalities like automated cart recovery and personalized discount codes.

June 10, 2021

Everything is working smooth. Downloaded to get more sales. So far there has been some profit. Hoping to see more soon.

The Shabby Barn Boutique
United States
Over 1 year using the app
SmartrMail replied June 17, 2021

Thank you so much for your feedback 😊 It's really appreciated! Looking forward to keep emailing with you

Edited August 6, 2020

I use this app to write news letters to my customers, I love it and its very easy to use with help from the templates they provide

Fly Flava
United States
Over 1 year using the app
January 14, 2023

Great app. Love the automation set up and how it will pick products for you. Saves tons of time. Customer service is awesome and they are on top of any issues you have.

Wild Child & Rebel Soul Boutique
United States
Over 1 year using the app
SmartrMail replied January 15, 2023

Thank you Wild Child & Rebel Soul team 👢 We're always happy to see great brands succeed with SmartrMail automations. Feel free to let us know if there's anything else we can assist you with 😊 Happy sending!

July 17, 2021

Love it! It's one of the few apps that allows me to import my HTML code to create my newsletters. Many others only do drag and drop and don't have that added feature. However, even the drag and drop feature is great as well! My only feedbakc would be to adjust mobile sizing because sometimes certain icons turn out wonky in mobile view vs desktop.

Daphne Jane Jewelry
Canada
Over 1 year using the app
SmartrMail replied July 18, 2021

Hi Daphne Jane Jewelry team!

Thank you for your feedback, we're glad to hear that you like our full HTML composer :)

If you're experiencing issues with the size of your images on mobile, could you please reach out and send us a couple of screenshots through our in-app chat (or via email to support@smartrmail.com if you prefer) so that we can better assist you with this?

Thank you!

July 25, 2022

Just got started and already impressed! Easy to get started, and much more intuitive than anything I have tried previously.

Moon Mama Herbals
United States
Over 1 year using the app
SmartrMail replied July 26, 2022

Hi Moon Mama Herbals team 🌿 Thank you so much for your feedback, I passed it on internally. We're glad to hear that you appreciated the onboarding process 😊

January 12, 2021

Easy to set up and less confusing for me than MailChimp. Like the fact I can see exactly which orders were generated. Definitely great app and would highly recommend.

Rescue Swag
Australia
Over 1 year using the app
July 8, 2020

I looked through many apps and as a small business, this app fitted my needs. I created a discount pop up, which works perfectly and an email to my customers. This was my first attempt and the interface was very intuitive. All working well.

Bluetiful
United Kingdom
Over 1 year using the app
April 13, 2023

The support team was really helpful when I was trying to get everything set up and working on my end. Also, the free version of the app is amazing (and a free app that is great is tough to find these days)!

Maple+Co
Canada
Over 1 year using the app
SmartrMail replied April 13, 2023

Hi Maple+Co team 🍁 We're glad to hear that SmartrMail's free version is giving you all the tools that you need to succeed with email marketing 😊 It's true that many other apps lock up great features such as the ability to enable an unlimited number of flows or the ability to automation abandoned cart emails, welcome emails, review request emails, win-back emails, birthday emails behind their paid plan, but as you saw by now, this is now the case with SmartrMail. You can set up all of these automations as of today 🎉

August 10, 2018

We LOVE SmartrMail for so many reasons! First, it is so easy to use and intuitive. Having used the majority of the leading mail programs out there, I can say this is not always the case. Secondly, the customer service just blows me away - they are so responsive and SO helpful. Part of me does not want to say that because I worry as they get bigger and grow they may get too busy to keep providing such awesome support....but i give credit where credit is due. This is also in sharp contrast to many other mail providers out there. Third, it's easy for designers and developers to work with, even if they've never worked with SmartrMail before. We love love LOVE SmartrMail!!! Feel free to contact me with specific questions if you have them. Happy to answer them!

Honua Hawaiian Skincare
United States
Over 1 year using the app
December 10, 2013

I just downloaded this app and it is very quick and easy to use. You can see how many emails have been sent, opened, and clicked on! Results are shown within a few seconds. Hopefully this will help boost sales for my store. I really wish there were more options to customize the email. The mix of top sellers and customer sales history is great but I rather choose a certain category in my store such as new arrivals to share. I definitely recommend trying this app. The Concierge Support is also very friendly and responsive!

Boutique Dandelion
United States
Over 1 year using the app