Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

February 7, 2023

We changed to SmartrMail some time ago (we were using another Email Marketing Integration that frustrated us no end - !) SmartrMail is one of the 1st integrations to offer Automated Product recommendations email, and their Automated Emails are really easy to create and have many features. SmartrMail is a great app offering all the welcome/abandoned cart / thank you emails automation that any online business needs - and MORE!- We hope that they will integrate with other apps for reviews and cart check out features soon - I do look forward to some more design features that would make our emails look even more polished - We highly recommend Smartrmail their Customer Support is EXCELLENT and the Pricing and Marketing Features are on point !!!

Bomd Body
Australia
Over 1 year using the app
SmartrMail replied February 12, 2023

Thank you for your detailed feedback Bomd Body team 💣🛁 We're thrilled to hear that you like our AI-powered recommendation engine 😊 Integrating with more review apps and cart checkout apps is on our mid-term roadmap, we look forward to sending you updates on this very soon! Thank you for being such an great SmartrMail sender, have an amazing day ahead! ☀️

April 24, 2020

Great app! Building campaigns is straightforward with good design elements. And the support team is super - timely, professional, knowledgeable and accessible -

Tallgrass Animal Acupressure Resources
United States
Over 1 year using the app
August 12, 2021

By far my favorite newsletter and automated email app that I have tried. The templates are smooth and easy to use, and the different options for automated emails that I would have never even considered are endless. Plus, I use the free version and get all the functions that I need and more.

The Geekery
Canada
Over 1 year using the app
SmartrMail replied August 12, 2021

Hey Geekery team! Thank you for your review today. We're thrilled to hear that you're enjoying the app :) We wish you an amazing week!

Edited October 3, 2018

They really go out of there way to teach you how it all works and make it better for you.

They explain anything and everything so you end up lot smarter about sending emails. This is very important!

Happy with service. We will keep using them in the future for sure.

www.dirtysouthvintage.com

UPDATE 10/3/2018

These guys are very trustworthy! They don't lie to you, they are honest and helpful! We have had an issue with a lot of apps making false promises and not being transparent and honest however these guys are! There good people and in business, this really matters.

Angrykittyonline
United States
Over 1 year using the app
April 28, 2023

This app is definitely a go to for us when sending out marketing emails and sms messages to our customers on virtually anything to do with our business. It's very functional and easy to easy which also makes it enjoyable. We are especially fans of the Smart Segments functionality.

Prosport Caribbean
United States
Over 1 year using the app
SmartrMail replied April 30, 2023

Hi Prosport Caribbean 🎾 👟 Thank you for your review, we're thrilled to hear that Smartrmail is helping you with multiple aspects of your Marketing strategy 🚀 Happy sending!

January 22, 2014

Easy, fast and efficient with a clean design. That is all we can ask for. I am sure that they will come with more customization options that will make it just perfect.

The Detox Market
United States
Over 1 year using the app
January 16, 2014

Can we add our social links to the email or edit the content to promote an offer?

Party and Beauty
United Kingdom
Over 1 year using the app
July 18, 2019

Was so nervous when our previous app was no longer supported by Shopify but i'm so glad it happened! Customer service is amazing, responses are informative & SmartrMail is so easy to use! Can't recommend enough.

2tech ltd
United Kingdom
Over 1 year using the app
SmartrMail replied July 22, 2019

Thank you 2Tech team 😊Always happy to help!

May 4, 2022

I use this app to help me create newsletters to my customers telling them about my products, sales, coupons, and new arrivals. The customer service is top notch. Quick and live response help. They are very polite and courteous and are willing to go above and beyond to help you and meet your needs. They have a variety of template choices to choose from and the navigation to design a newsletter is easy. You will not be disappointed downloading and using this app for your business!

White Peony Emporium
United States
Over 1 year using the app
SmartrMail replied May 4, 2022

Thank you for your review White Peony Emporium team 🌹(I couldn't find a white flower emoji!) We're glad to hear that our support team was able to help you with your setup. Please feel free to let us know if there's anything else we can assist you with 😊

October 22, 2019

My first newsletter with smartrmail was very fast and easy. I have some automation set up that only took a few minutes. I canceled my MailChimp paid account :)

Loving SmartrMail!

Smart Mart Shopping
United States
Over 1 year using the app