Reviews (592)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement through optimized email marketing strategies. They praise its user-friendly interface, customizable templates, and seamless Shopify integration. Features like personalized discount codes and automated product recommendations are particularly valued. Exceptional customer support, with staff members like Jesse and Moe highlighted for their helpfulness, is available via email, live chat, and video calls. Merchants also appreciate automatic features such as abandoned cart follow-ups and pop-up email captures. Many note the app's significant contribution to business growth and its continuous updates that enhance its email marketing capabilities.

November 28, 2023

SmartrMail is simple and easy to use and with lots of great features to customize email newsletters and pop-ups.

Elovate Stationery
Norway
Over 2 years using the app
SmartrMail replied November 29, 2023

Thank you Elovate Stationery team ✨ We're glad to hear that you can easily create and send/automation your newsletters and pop-ups with SmartrMail 😊 Feel free to get in touch with us through our in-app chat if there is anything we can assist you with!

January 8, 2024

SmartrMail automations have been a game changer for our business. Easy to set up and generate ongoing incremental revenue.

ReadyToShip Shipping Supplies
Australia
About 4 years using the app
SmartrMail replied January 9, 2024

Hi ReadyToShip Shipping Supplies team! Thank you for your feedback! We're glad to hear that you appreciate our automation creation process and the revenue you are generating with email marketing. Feel free to let us know if there is anything else we can assist you with! Happy sending 📧

December 7, 2023

Excellent customer support, I had a meeting with one of the guys and he helped me edit my abandoned cart emails Plus a subscription pop up.
I really like the responsiveness of the team.

Sensory Play Store
Australia
About 1 month using the app
SmartrMail replied December 10, 2023

Good morning Sensory Play Store team ✨ Thank you for your feedback, we're glad to hear that our team was able to assist you with your abandoned cart + pop-up set up. If you need any further assistance in setting up more automations like welcome emails, back-in-stock emails, browse abandonment emails, or win-back emails, feel free to send us a message through our in-app chat and we'll be happy to make this a walk-in the park for your team 😊 Have an amazing day ahead!

January 24, 2024

First day using basic features of the app like pop ups and automations and its been performing as expected thus far. I must commend the customer service team for the response and clarity in providing diagnosis and workarounds for new users. Jesse in particular was extremely helpful and i would recommend any small business to give this app a try (:

TABB Apparel
Singapore
About 12 hours using the app
SmartrMail replied March 7, 2024

Thank you for your feedback TABB Apparel ✨ We're glad to hear that you appreciated our customer support's assistance. Make sure to let us know if there is anything else we can assist you with!

December 5, 2023

Yasmine was wonderful with importing our templates and such. Great app

Shady Front
United States
8 days using the app
SmartrMail replied December 6, 2023

Thank you for your feedback Shady Front team! 😊 We're glad to hear that Yasmine was able to assist you with your template import. Feel free to let us know if there is anything else we can assist you with! Happy sending 📧

January 29, 2014

A wonderful free App, beautifully presented and automatically sends emails out. One less thing to worry about when it comes to marketing! Thumbs up. Thank you :)

Asian Designers
United Kingdom
Over 4 years using the app
December 4, 2013

WOW, If you looking for an app that makes you money, This is it,

Emails sent out immediately, I watch my website traffic live and sure enough the traffic started coming in and so did the sales, 15% of customers that open email click through to the web site and about 15% of those placed orders.

So I am very happy with this.
I gave it 4 stars (updated to 5 stars) because the reporting for sales amount and qty was way high like 10 times higher then actual sales, (Update.: Developer quickly responded and fix the problem, Excellent support.)

I liked the emails but wish I could add my logo

UPDATE: They have since added the ability to add you logo

Skin Care By Suzie
United States
Almost 3 years using the app
January 16, 2014

Wonderful Customer Service Support! Thank you Concierge!

Security Hardware Direct
United States
Over 2 years using the app
December 13, 2013

Seriously, this app is the best thing since sliced bread. I'm glad I installed it. Wish I had done it sooner.

Bink Pink
United States
About 2 years using the app
December 6, 2013

Great site!!...Love the ease of setup, and now waiting for the results!

WoodButtons
United States
Almost 2 years using the app