Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this affordable email marketing app for its comprehensive features, including customizable newsletters, pop-ups, and automation capabilities. They appreciate the smart segments feature and seamless Shopify integration. The customer service is exceptional, often going above and beyond to assist. Merchants value the email builder, pre-made templates, and analytics, praising the app for its reliable performance and good value for money.

Edited May 30, 2023

SmartrMail is great to work with and have provided a nice experience for me - highly recommend them!

Great app also and thoroughly enjoyed working with them

Paul’s Liquor
Australia
About 3 years using the app
August 2, 2023

SmartrMail makes sending Emails so easy linking my products automatically. Customers are lead straight to the products.

Luna's Scrapbooking Supplies
Australia
About 3 years using the app
SmartrMail replied August 3, 2023

Good morning Luna's Scrapbooking Supplies team 📚 Thank you so much for your feedback 😊 We're glad to hear that you like the SmartrMail email composer. Feel free to let us know through our in-app chat if there's anything we can assist you with! Happy sending 📧

July 18, 2023

Works great and I really enjoy all of the available options within the app. I would highly recommend this app.

Bachman Candle Co.
United States
About 3 years using the app
SmartrMail replied July 19, 2023

Hi Bachman Candle Co. team 🕯 Thank you for your feedback! We're glad to hear that you appreciate all the different features that SmartrMail has to offer. Make sure to get in touch through our in-app chat if there's anything we can assist you with!

Edited October 13, 2023

An update to my previous rating of 1 star. Ms Yasmine reached out to me and was kind enough to solve problems. Excellent customer service, though still there is room for automation. Recommend to try this software.

Chefio
Bahrain
14 days using the app
July 21, 2023

I recently changed our email marketing platform to SmartrMail and I'm extremely
happy I did. Not only is the platform easier to use, but the customer service is unparalleled. During the transition I've been talking to Moe through Zoom meetings and email and he has helped to make the process seamless. Not only did he coordinate our customer list migration to SmartrMail, but he also worked directly with me to ensure all was set up correctly and that I was comfortable with using the platform. As a small business owner, this level of customer service is invaluable. I highly recommend SmartrMail

Sunset Bay Candy
United States
About 2 months using the app
SmartrMail replied July 23, 2023

Good morning Sunset Bay Candy team 🍫🍪🍭 Thank you for much for your feedback, we're glad to hear that you appreciate SmartrMail's onboarding experience. We're looking forward to seeing Sunset Bay Candy reach new heights with an airtight email marketing setup. Feel free to reach out if there's anything we can assist you with. Have an amazing day ahead!

May 11, 2023

I love SmartrMail. It's soo easy to use and the customer service is 2nd to none. Moe has been super helpful when I have had questions. He has helped me set up my account and explained my stats which mystified me before.

More Than Swim UK
United Kingdom
About 1 year using the app
SmartrMail replied May 14, 2023

Good morning More Than Swim team 👙🩱 Thank you so much for sharing the love, we're always happy to help and we look forward to continuing helping More Than Swim make even more sales from email marketing ☀️ Have an amazing week ahead!

June 27, 2023

Moe was really helpful with my questions about email automations! I really appreciate the live support option, and how it's free to use! It's a really great tool to have

Thee Skin You’re In
United States
26 days using the app
SmartrMail replied June 27, 2023

Thank you for your feedback Thee Skin You’re In team 👕💞 We're glad to hear that you appreciate the fact that SmartrMail doesn't cut off the online chat support option even on the free plan 😊 Looking forward to seeing your store reach new heights with email automations!

August 25, 2023

Excellent! Very friendly, quick to respond and solved my issue within 2-3 minutes. Very impressed with the support from Smartrmail and a great App too :)

Lori Holmes Books
United Kingdom
20 days using the app
SmartrMail replied August 27, 2023

Good morning Lori Holmes Books team 📚 Thank you for your feedback! We're glad to hear that you appreciate our customer success team's responsiveness 😊 Feel free to get in touch with us if there's anything else we can assist you with!

May 16, 2023

Great customer service, Moe was great in addressing the questions I had about the APP. The free trial is great and allows to increase the business without the burden of new big expenses.

LexDyn
Mexico
About 4 hours using the app
SmartrMail replied May 16, 2023

Hi LexDyn team! ✨ Thank you for your feedback! We're looking forward to helping LexDyn grow with Email Marketing 😊 Feel free to let us know if there's anything else we can assist you with!

May 24, 2023

Yasmine, you are the loving heart of supporting me. Thank you!

And I hope SmartrMail creates a button popup...

Clevaria
Sweden
3 days using the app
SmartrMail replied May 24, 2023

Hi Clevaria team 👟👶 We're always happy to help 😊 When it comes to your button pop-up, would you be able to send more information about your needs through our in-app chat? Thank you, and Happy sending!