Reviews (601)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing email marketing, especially for small to medium-sized stores. It features customizable templates, automation, pop-ups, and advanced segmenting with seamless Shopify integration. The interface is user-friendly, supporting quick, professional email campaigns and targeted customer engagement. It includes reliable automated recommendations and abandoned cart emails, boosting sales and ROI. Exceptional, responsive customer support and a cost-effective pricing structure are also highlighted.

October 22, 2019

My first newsletter with smartrmail was very fast and easy. I have some automation set up that only took a few minutes. I canceled my MailChimp paid account :)

Loving SmartrMail!

Smart Mart Shopping
United States
Over 1 year using the app
May 21, 2019

Forced to switch away from Mailchimp due to the Shopify integration and so glad we were forced to make this move! SmartrMail is superior to Mailchimp and the customer service is outstanding which has made the switch very smooth.

Eternal Creation
United States
Over 1 year using the app
Edited August 29, 2021

Have been using the App for about a month. Capture pop-up works with no issues. Very easy to create an email and personalize it to each customer. The auto-mails are great as well. Haven't had to use tech support so that says a lot. www.govintage1957.com

GOVintage Jewelry and Collectibles
United States
Over 1 year using the app
SmartrMail replied August 29, 2021

Hi GOVintage team! Thank you for your feedback, we're glad to hear that the app was easy enough to navigate on your own 😊 Do not hesitate to contact our support team if you'd like someone to assist you with/review any of your email automations though! (We're always happy to help 😊). Have an amazing day ahead!

July 21, 2021

I learn a lot about this app. I did Pop Up is very important, I send my first newsletter email I am happy about all this. Smart mail does everything for you. Amazing customer service. Thank you, Nicolas, for your help.

Milena Los Angeles
United States
Over 1 year using the app
SmartrMail replied July 21, 2021

Hi Milena 👋 It's been a pleasure! We'll remain available through our in-app chat if you have any other questions while creating your new Thank you email series / Welcome email series. Thank you!

March 26, 2018

what a wonderful and intuitive app. made my money back in before the free trial ended

Toponlinebargains
United States
Over 1 year using the app
December 10, 2019

After moving from Mail Chimp to SmartrMail I've been really happy with the product. Easy to use, effective and the support service is quick. Definitely recommend as a good alternative to Mail Chimp!

Vee Underwear
Australia
Over 1 year using the app
October 24, 2021

Easy to set up and use. Love the automations! I haven't taken advantage yet of all it can do, but I will. It's a keeper!

Carolina Linens
United States
Over 1 year using the app
SmartrMail replied October 24, 2021

Hi Carolina Linens team 👋 Thank you for your feedback, we're glad to hear that your first automations were easy to set up. Make sure to let us know if you have any questions coming up 😊

September 25, 2019

Added this before got overwhelmed. tried different ones came back to this, its actually easier then I thought! quick customer service!

NEFË
Canada
Over 1 year using the app
February 2, 2023

We just started with SmartrMail, and so far the experience has been fabulous. I think the customer service is what sets this company apart. I have had several conversations with Moe, one of their great customer service reps. He has been very helpful. If this is the way they treat their customers, they'll have us for ever. If you're thinking about trying them... do it! You'll be glad you did.

VMC Chinese Parts
United States
Over 1 year using the app
SmartrMail replied February 2, 2023

Hi VMC Chinese Parts team 🛵 We're thrilled to hear that your experience with our email marketing experts has been great! Your success is our success, so always feel free to get in touch with us if there's anything else we can help you with, we're always keen on assisting all our users as much as possible and getting them the most optimized email marketing setup 📧 Happy sending! 😊

September 19, 2021

Great Marketing App and Awesome Customer Service. A++++ Service and Fast replies. Any problem we have had was fixed with lightning speed.

Etherton Hardwoods™
United States
Over 1 year using the app
SmartrMail replied September 20, 2021

Hi Etherton Hardwoods team 🪵🇺🇸 Thank you for your feedback! This really means a lot to our team 😊 It was a pleasure!