Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

April 12, 2023

I have recently signed up and their site is very user friendly, especially for creating email campaigns. It was not intimidating like other companies. The customer service has been excellent as well. I am happy I did my research and chose them to start my journey into ecommerce.

Free at Lash
United States
About 1 year using the app
SmartrMail replied April 12, 2023

Hi Free at Lash team 👀💅 Always a pleasure! Always feel free to get in touch if you have any questions, need a second pair of eyes on something, or even help setting up the logic of your series of automated emails 😊 Happy sending!

February 20, 2020

Excellent App has generated more sales already with the minimum of set up time and effort - Highly Recommended

Sparta Car Care
United Kingdom
About 1 year using the app
October 14, 2021

I use this for email marketing for my small jewelry business. It’s been Great for email marketing! Easy to navigate and maintain. Definitely recommend!

PGB Clay Designs by Rachel Hendon
United States
12 months using the app
SmartrMail replied October 14, 2021

Hi Rachel! 💍 Thank you for your review 🎉 We're glad t hear that you've found the app easy to use. We wish you the best with your email campaigns!

January 27, 2014

$191 in Sales due to their automated BEAUTIFUL Email Campaigns :-) One less thing we have to worry about all for FREE :-)

Thanks guys!

Coco & Simone
United States
12 months using the app
November 28, 2019

Fantastic, easy to use app! So often you get "FREE" Apps that have most features blocked out, or you have to buy them. This delivers exactly what it says it will and it is super easy to use.

CaptCan Comics
Canada
12 months using the app
August 29, 2022

Yasmine was a very helpful customer service. Shes helped me with all the questions I got. Will spend some time on this app. I switched from Privy.

Verreal Boards
China
12 months using the app
SmartrMail replied August 30, 2022

Hi Verreal Boards 🛹 Thank you for your feedback! I passed on your feedback to Yasmine today. We wish you all the best with your email campaigns 🏆

March 1, 2023

Very kind and easy to talk to. Emailed quickly and was straight to the point. Also extended my free emails. Great team!

Day Trip Tahoe
United States
12 months using the app
SmartrMail replied March 2, 2023

HI Day Trip Tahoe team 🏔🎿 We're glad to hear that our team was able to help you quickly and easily! Feel free to let us know in our in-app chat if there is anything else we can assist you with! 😊

June 21, 2021

Super responsive team, always there to help you in any way. Looking forward to an app update with a better popup and newsletter builders

Seda de Cactus
Spain
12 months using the app
SmartrMail replied June 21, 2021

Always a pleasure Seda de Cactus team 😊 Make sure to let us know in our in-app chat if there's anything else we can help you with!

October 17, 2020

It has made email marketing a lot easier for me! Before finding this app, it was tough for me to build my email list and create appealing emails from scratch, but now it's quick and simple, which makes my life a lot easier. You can export + import contacts quickly.

Basic Ave
United States
12 months using the app
SmartrMail replied October 29, 2020

Thanks for your review 🎉 We're glad you're finding SmartrMail easy to use and wish you the best results!

Edited May 6, 2019

I made the change from Mailchimp for various reasons but mainly because of the fact Mailchimp will not be easily integrated to Shopify anymore. I made the move yesterday and one day later I am fully operational thanks to the very efficient migration team at Smartrmail.

BAUSELE
Australia
12 months using the app