Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

January 27, 2023

Très bien ! Conseiller au top ! J'ai eu quelques soucis au démarrage mais le conseiller m'a bien aidé.

Oyna
France
9 months using the app
SmartrMail replied January 29, 2023

Bonjour à toute l'équipe de Oyna! Merci pour votre retour, nous sommes ravi d'entendre que le conseiller qui vous a été attribué a pu vous aider. N'hésitez pas à nous contacter si vous avez la moindre question 😊

July 12, 2017

Probably the best investment I made in my shop. The follow-up emails and abandoned cart messages are a brilliant way to gain your customers and get extra sales! Love it!

Econica
Canada
9 months using the app
August 2, 2022

We are using SmartrMail for our website pop-up, a few automated messages, and our quarterly newsletter. It has been seamless and easy to use. Everything works great so far!

KeyMaster Keyboarding
United States
9 months using the app
SmartrMail replied August 2, 2022

Thank you KeyMaster Keyboarding team ⌨️ We're glad to hear that you found the app intuitive and user-friendly 😊 Looking forward to sending more emails with you!

August 26, 2021

I looked at a number of other email marketing solutions and after trying a few different ones, I am happy with SM. The automations are easy to use and easy to setup. The support was extremely helpful. I would highly recommend choosing SM for your email marketing.

Eagle Peak Store
United States
9 months using the app
SmartrMail replied August 26, 2021

Hi Eagle Peak Store team 🦅 Thank you for your feedback! We're glad to hear that SmartrMail was the right pick and that you've been able to set up more automations for your Shopify store. Our support team will remain available should you need any help in the future. Have an amazing day ahead!

September 14, 2020

Best app ever. Easy to use, you can customize as you wish and the support is always quick to reply and help you with what you need. I recommend !!!

La Bouclette
South Korea
9 months using the app
August 10, 2022

GREAT customer service!! They are so helpful and walk you through all the steps needed to get started!

Arianne Jeri Art
Peru
9 months using the app
SmartrMail replied August 10, 2022

It was a pleasure to have you on a one-to-one coaching session Arianne Jeri Art! 😊 We'll remain available if you have any other questions!

Edited September 27, 2020

This App is all what we wanted... really INCREDIBLE! Furthermore, and after sending our first email, we got great advice from their professional team - even without asking - and specially Nicolas, was giving us some tips, that for sure, are very helpfull and super wellcome. Thanks a lot for the App, that is not only very friendly to work with, also, we highly appreciate the reply from Nicolas, on behalf of this wonderful team of professionals who are making our daily life better and easier.
No doubt, Smartrmail is a great solution: Super easy to work with, clear design and useful for any online store. Give it a try!

NOVUS Mall
Israel
9 months using the app
December 3, 2013

Its a brilliant and smart app. A pity that it lacks the freedom to allow users to edit it. Very minimal editing available, if any.

Juel Wear Singapore
Singapore
9 months using the app
October 16, 2020

Easy to use and simple. It was my first choice for email marketing and I don`t regret it. You can easy understand newsletter creation and it is really fast. Recommend the app.

Pike Kayak
Latvia
8 months using the app
SmartrMail replied October 16, 2020

Thank you Pike Kayak team 😊 We're glad that you've found the app easy to use 🎉

August 30, 2020

Super easy to navigate and provided everything I was looking for in one central app. Pop ups and automated emails.

M.E.L.T Body
United States
8 months using the app