Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

June 1, 2023

J'ai demandé à être appelée suite à un problème. Équipe très réactive. Le problème a été solutionné très rapidement. Merci !

Hoya Paris
France
7 months using the app
SmartrMail replied June 13, 2023

Bonjour à toute l'équipe d'Hoya 👗 Au plaisir d'avoir pu vous aider! N'hésitez pas à nous contacter si vous avez d'autres questions 😊

September 20, 2017

Love SmartrMail! The app is easy to use and the support team behind it are great. Just starting my store and they showed me how to use the app and offered tons of great advice. Pumped to start getting some sales :)

Poli Duds
Australia
7 months using the app
May 17, 2021

I've been using SmartrMail for some time. The application is very intuitive and user friendly. It has many options for segmenting customers and automations. SmartrMail has made communication with our customers a lot easier. The support service is also quick and effective. I totally recommend this app.

Farmácia Garcia
Portugal
7 months using the app
October 3, 2020

Great app, easy to use, and helps to save a lot of time when communicating when prospects and new customers. Highly recommended

Scoot City Ltd
United Kingdom
7 months using the app
February 12, 2021

I attended a Shopify training on email marketing and added this app soon after that. It is so easy to set up automation. I am absolutely loving how everything is on autopilot. Thank you so much !!!!

Vishisht Lifestyle
India
7 months using the app
Edited March 13, 2023

Its a great app for creating quick and easy emails, however it would be much better if there were more email templates for all the holidays around the world. Hence the 4Star rating otherwise its great ! As you have taken on board what I have said I am willing to update your star rating to 5*. Thank you

MTLondon
United Kingdom
7 months using the app
SmartrMail replied March 13, 2023

Hi MTLondon team 👙☀️ Thank you for your feedback! I'm glad that we were able to add extra templates celebrating more holidays around the world. Our designer is now working on 20 additional templates which will be made available over the next couple of weeks. If you ever need anything else please, feel free to reach out through our in-app chat and our team will be happy to assist you. Have a great day ahead 😊

Edited May 4, 2020

This is a pretty good free email app. We do not have anything else to compare it to but it works in the way we need it to. Love that it’s free until your email address book expands. For a growing company, that means a lot.

Over The Selvage
United States
7 months using the app
May 28, 2020

I love this app because it makes sending emails for promotions, special products, etc a snap. In under 10 minutes I can send a great looking email that connects seamlessly w my store.

San Lázaro Coffee
United States
7 months using the app
SmartrMail replied May 29, 2020

Hey San Lázaro Coffee team 👋

Thank you for your feedback 😊We're glad you've been able to ship your first emails in minutes 🎉

Wishing you the best with all the next ones 📩

Nicolas from SmartrMail

September 10, 2020

Great app to stay organized with your Email Marketing and simple to use! I would recommend for any new business.

Royal Azaleas Boutique
United States
7 months using the app
December 7, 2020

Great app and even better customer service. Makes it very easy to create visually appealing emails quickly and any time I had an issue they resolved it faster than expected. Definitely recommend this app,

Key to Lovely
United States
7 months using the app