Reviews (594)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing effectiveness, particularly praising its user-friendly interface, customizable templates, automation features, and advanced segmenting. It's noted for enhancing ROI by improving sales and customer engagement. The integration with Shopify is seamless, and the customer support is responsive, offering help during off-hours and weekends. Merchants appreciate the added functionalities like automated cart recovery and personalized discount codes.

October 22, 2019

Quick to install and easy to use. I've reached out to support a couple of times to ask about particular features and Nicolas has been super helpful every time.

JD Stitchery
United States
3 months using the app
January 28, 2020

The app is really awesome to use. The application is very User-friendly and the technical team is very helpful.

THEDADSSTORE.COM
United States
3 months using the app
Edited November 25, 2019

I've now had a little bit of time to work with this app and am in love... While there are a few things that need to be improved (which I understand they are working on) the customer service is fantastic. I had a small issue and the guys tested it for me to make sure everything was working perfectly.

Can't wait to see the additional features such as being able to fully customize the abandoned cart and product recommendations, which is in the works!

If you are looking for an alternative from Mailchimp or any other email marketing apps then give these guys a look in....

Style Clique Australia
Australia
3 months using the app
June 2, 2021

This app is awesome and real free till you have 1000 subscribers. The support is outstanding and even the e-mail support is almost like a live chat. Congratulations!!

LissLove Beauty
Spain
3 months using the app
SmartrMail replied June 17, 2021

Thank you so much for your review! This made our day 😊. If you need further assistance, feel free to contact our team at in-app chat anytime.

Take care and wish you all the best!

July 25, 2017

So happy I discovered this app! It's way easier and more straightforward than any other email marketing app I've used. Great customer service too! Highly recommend!

Pattilapel
United States
Almost 7 years using the app
Edited November 25, 2019

I used this app to simplify and save time with email marketing. This app is so easy to use and is very quick to custom design emails. Since using this app, my open emails have increased. I would only ask if the pop up could have more features.
Received quick reply and very helpful guidance with pop up newsletter. I also had 1:1 chat with support - so helpful and learnt to improve email marketing. Highly recommended.

Revive Wear
Australia
3 months using the app
January 27, 2020

I have used several different email marketing programs and SmartrMail is very user friendly and has a lot of things set up for an easy start and you can customize later. I have only had this for about a week and looking forward to making a lot of money with this!

Fast Rope Tactical
United States
3 months using the app
March 4, 2021

I used this app to kick start my email marketing. Love the templates and automation that are easily editable. Hope this would generate sales ultimately.

soceetee
Malaysia
2 months using the app
July 16, 2021

Great app. I love the automations and it's perfect for my needs as a new business. The team is very responsive and answers all of my questions in a timely manner.

Brazen Faced
Canada
2 months using the app
SmartrMail replied July 18, 2021

Hi Brazn Faced team 👋 Thank you for your feedback! We're really glad to hear that you're loving our Automations. Make sure to let us know in our in-app chat if we can be of any help with the setup of your future email campaigns!

February 17, 2022

This App is easy to work with, I hope that the Flows with triggers will work. I will write more after-sales affected by triggers.

JAEE Namensschmuck
Germany
2 months using the app
SmartrMail replied February 17, 2022

Hi JAEE Namensschmuck team! When it comes to reaching subscribers at the right time, automated emails are amazing. If you ever need help or if you want to discuss your current strategy, please feel free to drop us a line at support@smartrmail.com and we'll be happy to look into your automations 😊