Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

December 6, 2013

Great customer support, quick response. This is a brilliant app but I hope to see a customizable feature for the email template soon. Thank you.

Regards,
MYQTY.com

MYQTY.com
Singapore
3 months using the app
May 18, 2020

I use this app to help automate my emails and my lists. It works wonders because there are some things I'd rather not keep up with and it takes care of all of it for me.

Norah's Place - Phoenix
United States
3 months using the app
October 7, 2021

I love SmartrMail! I moved over from Mailchimp a few months ago and it's been so much better and easier to use. Obviously the integration with Shopify is a huge bonus but also the customer service is amazing. Everyone I have spoken to has been quick to respond and very generous and patient with their time. Thank you so much SmartrMail!

Beach Art Glass
United Kingdom
3 months using the app
SmartrMail replied October 7, 2021

Hi Beach Art Glass team! 🏝 Thank you so much for your feedback! Make sure to let us know if there's anything else we can do to make your email marketing strategy even better! 😊

January 8, 2021

This email marketing app is super intuitive and easy to set up. The support team are really responsive and helpful

Upgrade Enhance
New Zealand
3 months using the app
October 22, 2019

Quick to install and easy to use. I've reached out to support a couple of times to ask about particular features and Nicolas has been super helpful every time.

JD Stitchery
United States
3 months using the app
January 28, 2020

The app is really awesome to use. The application is very User-friendly and the technical team is very helpful.

THEDADSSTORE.COM
United States
3 months using the app
Edited November 25, 2019

I've now had a little bit of time to work with this app and am in love... While there are a few things that need to be improved (which I understand they are working on) the customer service is fantastic. I had a small issue and the guys tested it for me to make sure everything was working perfectly.

Can't wait to see the additional features such as being able to fully customize the abandoned cart and product recommendations, which is in the works!

If you are looking for an alternative from Mailchimp or any other email marketing apps then give these guys a look in....

Style Clique Australia
Australia
3 months using the app
June 2, 2021

This app is awesome and real free till you have 1000 subscribers. The support is outstanding and even the e-mail support is almost like a live chat. Congratulations!!

LissLove Beauty
Spain
3 months using the app
SmartrMail replied June 17, 2021

Thank you so much for your review! This made our day 😊. If you need further assistance, feel free to contact our team at in-app chat anytime.

Take care and wish you all the best!

Edited November 25, 2019

I used this app to simplify and save time with email marketing. This app is so easy to use and is very quick to custom design emails. Since using this app, my open emails have increased. I would only ask if the pop up could have more features.
Received quick reply and very helpful guidance with pop up newsletter. I also had 1:1 chat with support - so helpful and learnt to improve email marketing. Highly recommended.

Revive Wear
Australia
3 months using the app
January 27, 2020

I have used several different email marketing programs and SmartrMail is very user friendly and has a lot of things set up for an easy start and you can customize later. I have only had this for about a week and looking forward to making a lot of money with this!

Fast Rope Tactical
United States
3 months using the app