Reviews (594)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing effectiveness, particularly praising its user-friendly interface, customizable templates, automation features, and advanced segmenting. It's noted for enhancing ROI by improving sales and customer engagement. The integration with Shopify is seamless, and the customer support is responsive, offering help during off-hours and weekends. Merchants appreciate the added functionalities like automated cart recovery and personalized discount codes.

April 18, 2020

Responsive team. I had a few issues and they quickly resolved it - working great. Love it. Simple with lots of functions. Will upgrade to paid version when I hit the max level for free.

Motor City Auto
United States
About 4 years using the app
August 18, 2022

Very easy to use, intuitive app. The abandoned cart automation and email/SMS newsletters have been very helpful at gaining more sales.

Modena Watch Co
United States
About 4 years using the app
SmartrMail replied August 21, 2022

Hi Modena Watch Co! ⌚️ Thank you for your review! We're psyched to hear that your abandoned cart automation and your newsletters are getting you more sales 😊

April 28, 2023

Smartrmail product and customer service is second to none. They can't do enough for you and their response rates are amazing. They are always on the end of the emails or live chat straight away and I couldn't of wished for better service. Jesse is currently helping us make changes in our account and to our emails and it's just amazing the lengths him and the team are going to, couldn't have wished for a better service. THANK YOU!!!

Mollie and Fred Gifts
United Kingdom
Almost 4 years using the app
SmartrMail replied April 30, 2023

Good morning Mollie and Fred Gifts team ✨🎁 Thank you so much for your feedback, it's always a pleasure working with you and helping your brand send more beautiful products all around the world. Looking forward to seeing your sales continue to ramp up with even more email automations!

March 4, 2021

Good app, easy to work with. Free till 1.000 emails. Standard formats are good looking and everything is adaptable.

Healthy Impact B.V.
Netherlands
Almost 4 years using the app
August 13, 2018

Awesome app and an amazing team! Nicolas is extremely helpful and quite speedy in his communication. So happy to know such individuals are behind this app.

Thank you all for your service and this wonderful app.

Bdd Wholesale
United States
Almost 4 years using the app
April 16, 2020

I really cant say enough good things about Shopify e-commerce tool, I am not joking when I say, my business has done 10-15x more business by using this product and tool than it ever did before. It is AWESOME - www.korbanth.com

Korbanth Sabers, Costumes, Models and Props
United States
Almost 4 years using the app
December 12, 2018

Great email vendor. Their staff is super helpful and have guided me through a lot. I am not the best with email marketing and because of Nicolas (my account rep) I was able to figure it out. I 100% recommend them.

TeamImpeach
United States
Almost 4 years using the app
August 18, 2023

Excellent Customer Service, prompt response all the time, we would definitely recommend them. We have been using them from the last more than 3 years now. They have been adding functionality and trying to stay competitive all the time.

Amazel Designs
United States
Almost 4 years using the app
SmartrMail replied August 27, 2023

Thank you for your feedback Amazel Designs 💍 It always means so much when a long-time user sends us this type of feedback 😊 We're looking forward to sharing many more new functionalities with you very soon. In the meantime, as you already know, always feel free to get in touch with us if we can assist you in any way.

March 31, 2023

Always quick help and easy to understand :) Went above and beyond to help me create a customer segment! Thank you!

DiamondArt.ca
Canada
Almost 4 years using the app
SmartrMail replied April 2, 2023

Good morning DiamondArt team 🎨🖼 Thank you so much for your review, it means a lot when a long-time user such as yourself sends us this type of feedback. We're looking forward to helping your DiamondArt reach new heights in 2023! 😊

September 28, 2020

Moved from MailChimp and I'm extremely satisfied. It is priced very well compared to the competition and offers all the essentials that you will use day-to-day. I never keep apps that don't pay for themselves and this one has been showing extremely good ROI with minimal work. To DEVELOPERS:
Can you please make the automated product recommendation emails more customisable? I would really like to send them but they look plain and ugly compared to other things. I wish I could make a template there.

LightLash
United Kingdom
Almost 4 years using the app