Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

August 2, 2022

Really nice app. Very easy to use and user friendly layout, you instantly know how to use it. I recommend it!

vialx
United Kingdom
2 months using the app
SmartrMail replied August 2, 2022

Thank you so much for your review Vialx team ✨ We'll remain available if you have any questions 😊

April 29, 2020

Excelente app, puedo programar el envio de mails rapido y facil me ahorra mucho tiempo y carga automaticamente mi base de datos de emails con la app

Malli Store México
Mexico
2 months using the app
Edited November 28, 2020

Updated 11-28-2020: I have real questions about how they calculate emails being sent on my behalf! Stay tuned. I love all the automatic marketing templates! And, the Newsletters look fantastic! I'm still on the 'trial' but will plan to upgrade. So far, I have not had any sales but I feel with the help of SmartrMail, 'sales' are just around the corner. Set-up was easy and customer service is second to none. Give them a try!

PAMELA'S ART by PonsART - a Gift Shop and Marketplace
United States
2 months using the app
SmartrMail replied October 29, 2020

Thank you Pam! We really appreciate your feedback. Make sure to let our support team know if you'd like to get some help setting up more email automation for your store 😊

January 12, 2022

It does exactly what it is meant to in a simple way. Customer support has also been very responsive.

Properttees
Canada
2 months using the app
SmartrMail replied January 12, 2022

Thank you so much for your feedback Properttees team! If you need further assistance, please feel free to contact our team in our in-app chat.

July 22, 2020

The Primitive Heart Boutique

The support team is marvelous. They responded immediately to my questions and requests for help with minor fixes. Newsletter /automation set up is easy
Smart mail has a great team of experts!

The Primitive Heart Boutique
United States
2 months using the app
August 2, 2021

Awesome app. Simple and usefull, i've tried over 5 other apps and i'm really satisfied with SM, and yes, so much better than mailchimp :)

Connectiohm
Brazil
2 months using the app
SmartrMail replied August 2, 2021

Thank you so much for your feedback 😊 It's really appreciated! (We promise we won't tell MailChimp 🙊 ) Looking forward to keep emailing with you

December 12, 2020

I use the app for our newsletters. Love the new enhancements for the pop-up design. The service and response has been exquisite.

HealthierGarden
United States
2 months using the app
September 17, 2020

Great app and very easy to use. It has the customizations a business needs. The customer service is amazing, the documentations/blogs are very helpful, the pricing is fair, I can't say enough good things about them!

Mangan Express
United States
About 2 months using the app
May 9, 2020

very helpful and easy to use for marketing tool such as email, , Newsletter etc...this app help you run your ads easily and quick it also help you engage with your customers.I highly recommend It.

Kmodesty
United States
About 2 months using the app
December 3, 2013

Tried it out and within a click or two the app had sent out the first batch of emails to my customers! Great to see the stats at the top changing dynamically too. Great customer service too, i asked a question and got informative and friendly response near instantly. Looking forward to seeing where this app progesses. Thanks!

Kovet
Ireland
About 2 months using the app