Reviews (601)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing email marketing, especially for small to medium-sized stores. It features customizable templates, automation, pop-ups, and advanced segmenting with seamless Shopify integration. The interface is user-friendly, supporting quick, professional email campaigns and targeted customer engagement. It includes reliable automated recommendations and abandoned cart emails, boosting sales and ROI. Exceptional, responsive customer support and a cost-effective pricing structure are also highlighted.

Edited November 28, 2020

Updated 11-28-2020: I have real questions about how they calculate emails being sent on my behalf! Stay tuned. I love all the automatic marketing templates! And, the Newsletters look fantastic! I'm still on the 'trial' but will plan to upgrade. So far, I have not had any sales but I feel with the help of SmartrMail, 'sales' are just around the corner. Set-up was easy and customer service is second to none. Give them a try!

PAMELA'S ART by PonsART - a Gift Shop and Marketplace
United States
2 months using the app
SmartrMail replied October 29, 2020

Thank you Pam! We really appreciate your feedback. Make sure to let our support team know if you'd like to get some help setting up more email automation for your store 😊

January 12, 2022

It does exactly what it is meant to in a simple way. Customer support has also been very responsive.

Properttees
Canada
2 months using the app
SmartrMail replied January 12, 2022

Thank you so much for your feedback Properttees team! If you need further assistance, please feel free to contact our team in our in-app chat.

July 22, 2020

The Primitive Heart Boutique

The support team is marvelous. They responded immediately to my questions and requests for help with minor fixes. Newsletter /automation set up is easy
Smart mail has a great team of experts!

The Primitive Heart Boutique
United States
2 months using the app
August 2, 2021

Awesome app. Simple and usefull, i've tried over 5 other apps and i'm really satisfied with SM, and yes, so much better than mailchimp :)

Connectiohm
Brazil
2 months using the app
SmartrMail replied August 2, 2021

Thank you so much for your feedback 😊 It's really appreciated! (We promise we won't tell MailChimp 🙊 ) Looking forward to keep emailing with you

December 12, 2020

I use the app for our newsletters. Love the new enhancements for the pop-up design. The service and response has been exquisite.

HealthierGarden
United States
2 months using the app
September 17, 2020

Great app and very easy to use. It has the customizations a business needs. The customer service is amazing, the documentations/blogs are very helpful, the pricing is fair, I can't say enough good things about them!

Mangan Express
United States
About 2 months using the app
May 9, 2020

very helpful and easy to use for marketing tool such as email, , Newsletter etc...this app help you run your ads easily and quick it also help you engage with your customers.I highly recommend It.

Kmodesty
United States
About 2 months using the app
December 3, 2013

Tried it out and within a click or two the app had sent out the first batch of emails to my customers! Great to see the stats at the top changing dynamically too. Great customer service too, i asked a question and got informative and friendly response near instantly. Looking forward to seeing where this app progesses. Thanks!

Kovet
Ireland
About 2 months using the app
January 16, 2020

Okay so far so good with SmartrMail. It was a lot easier to understand than MailChimp and it seems that more people have opened my newsletters than before. I am still working my way around it but so far, happy.

Anja Dance
Australia
Over 3 years using the app
May 29, 2020

Trovo quest'app facile da usare. Creare newsletter e automazioni è molto semplice con SmartrMail. Do 4 stelle perchè manca un sistema flow intuitivo che permetta di creare da zero delle automazioni più complete.

Linea Italia gioielli
Italy
Over 3 years using the app
SmartrMail replied May 29, 2020

Hi Linea Italia gioielli team 👋

Thank you for your feedback, this is really appreciated 😊

The great news is that we do have an email flow builder with pre-made email automations in the works. You will be able to use it in your SmartrMail account in early August. We hope that you'll like these pre-made automations enough to update this review to 10 stars! ⭐️

In the meantime, feel free to reach out to our customer success team if you need any help with your email automations.

Kind regards,

Nicolas from SmartrMail