Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this affordable email marketing app for its comprehensive features, including customizable newsletters, pop-ups, and automation capabilities. They appreciate the smart segments feature and seamless Shopify integration. The customer service is exceptional, often going above and beyond to assist. Merchants value the email builder, pre-made templates, and analytics, praising the app for its reliable performance and good value for money.

September 28, 2020

Moved from MailChimp and I'm extremely satisfied. It is priced very well compared to the competition and offers all the essentials that you will use day-to-day. I never keep apps that don't pay for themselves and this one has been showing extremely good ROI with minimal work. To DEVELOPERS:
Can you please make the automated product recommendation emails more customisable? I would really like to send them but they look plain and ugly compared to other things. I wish I could make a template there.

LightLash
United Kingdom
About 1 month using the app
December 16, 2019

I have only had the app for a day or so but I am impressed so far. It has worked great and I've been able to send my first email that actually have photos and working buttons.

BombBaeskin
United States
About 1 month using the app
November 13, 2018

This is the CEO of Infinite Dreaming Network, and I want to thank you all at Shopify for helping me with SmartrMail and showing me how to properly send email for marketing. It was a smooth process for my first set of emails sent. I will be using your platform to disburse these emails weekly to my customers. Thank You SmartrMail!!!

Infinite Dreaming Store
United States
About 1 month using the app
May 27, 2022

We have just started to use SmartrMail for our cart recovery emails sequence and for maintaining our email list, but so far first impressions are very good. The software is very straightforward to use and easy to set up email sequences, very user-friendly. There are a number of features which for the cost of the service are very welcome and which I don't think you get in other apps which cost more and are not as closely integrated into Shopify as SmartrMail is. For example, the ability to issue personalised discount codes from an email sequence. We did have a few problems getting going, but the support from the team is very responsive, even if you are just starting out with the free plan (which, by the way, gives you excellent access to the feature set and you can feel you can really start using the software to the full from Day 1 without hitting some immediate need to upgrade). All in all, I think this app is going to be the perfect tool for us to meet our needs for mainataining our subscriber email lists and conducting mailings to that list, as well as, as I mentioned, doing things like automated cart recovery emails. Another feature I am sure we will be using is the way the software will let you segment your customer list, and only send out emails to selected segments if you want to. So with this app you won't have to treat everybody on your email list exactly the same way. This opens up some really interesting marketing possibilities. As you can tell, we are quite excited about the possibilities this app is opening up for us, which we have only just begun to explore. In conclusion, based on experience so far, we would recommend this app, based on the features it offers, and the value for money aspect (you are not going to get hammered with massive extra charges once your email list starts growing beyond a certain point, which is a problem we found with most other providers).

WorthyDeal Ltd
United Kingdom
About 1 month using the app
SmartrMail replied May 29, 2022

Hi WorthyDeal team ✨ Thank you so much for your detailed review. I passed it on to our team today. That's correct, we strongly believe that stores of every size should be able to use advanced automation capabilities, which is why we do not limit their use as much as other apps do. Looking forward to seeing you set up even more automations. Have an amazing day ahead! ☀️

May 14, 2020

I used this app to help get subscribers. really easy and works without any faults. Simple and was to use

The Mosquito Company
United Kingdom
About 1 month using the app
July 11, 2022

So far so good. This app does a lot of things and seems to do them well. They have saved us money as well - for example I have already cancelled another app I used for cart abandonment as this is also covered by Smartr email.

YourNameClub
Australia
About 1 month using the app
SmartrMail replied July 11, 2022

Thank you YourNameClub team ✨ We're glad that Smartrmail helped you save money while sending the right email automations 😊 Looking forward to emailing more with you!

November 25, 2020

Very good app. Easy to set up, easy to write nice emails. Reports are clear and interesting to know what to keep and what to change. Basic automatisations are good for a still small business as mine. I'll keep using this app.

La Boite à Tracer
France
About 1 month using the app
November 11, 2016

This app and the the people behind it are spectacular. The app is really simple, very user friendly, Nothing is hidden it is all right there in front of you. Plus it has everything you need to get your Email marketing done and done right. I installed it and then had some issues( not with this) but I couldn't use it. They double checked it and I got my 15 day trial back. Josh was the one who has helped me the whole time, and let me tell you he is one patient person. He stayed up late to help me install it, set it up, and then he himself helped design my emailer. I couldn't ask for more or a better Rep. He made a customer out of me! Highly recommend to anyone at any stage in Ecommerce!

H20able
United States
About 1 month using the app
November 28, 2019

Perfekt ! ! ich bin sehr zufrieden .- Alles was hier noch fehlt ist noch Deutsche Sprache :)
Ich wünsche das passiert bald .

Gentiuss e.U.
Austria
About 1 month using the app
September 7, 2020

The best app for Email Marketing.
- Very useful
- User friendly
- Good value for money.

Spanish:

Se puede personalizar y adaptar al idioma que desees, lo cual lo hace única.

Tienda Infoceliacos
Uruguay
About 1 month using the app