Reviews (594)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing effectiveness, particularly praising its user-friendly interface, customizable templates, automation features, and advanced segmenting. It's noted for enhancing ROI by improving sales and customer engagement. The integration with Shopify is seamless, and the customer support is responsive, offering help during off-hours and weekends. Merchants appreciate the added functionalities like automated cart recovery and personalized discount codes.

February 5, 2021

So far, so good. I've been using it for about a month, and I haven't experienced any issues. Its a good way to keep up with your customers. I downloaded the app to be able to send automatic emails to customers who subscribed to my mailing list; however, I was able to do so much more. For this reason, I highly recommend.

Eva Simone' Hair Care
United States
28 days using the app
January 24, 2014

Absolutely great app and even better, it's free!!!! Only wish more customization was allowed.

K5 Optima Store
United States
27 days using the app
June 27, 2023

Moe was really helpful with my questions about email automations! I really appreciate the live support option, and how it's free to use! It's a really great tool to have

Thee Skin You’re In
United States
26 days using the app
SmartrMail replied June 27, 2023

Thank you for your feedback Thee Skin You’re In team 👕💞 We're glad to hear that you appreciate the fact that SmartrMail doesn't cut off the online chat support option even on the free plan 😊 Looking forward to seeing your store reach new heights with email automations!

March 29, 2020

I downloaded this app to help me sharpen my mailing efforts to subscribers, consolidate subscriber lists and create high quality email page content and design. It's much more intuitive to use than others i looked at and does the job perfectly.
RC - Director

Pobjoy Diamonds
United Kingdom
26 days using the app
January 8, 2023

Really good App and alternative to Klaviyo. Would recommend using this app for every small store, that is in its beginning

mein-pfotenschmuck
Germany
25 days using the app
SmartrMail replied January 8, 2023

Guten Tag Mein Pfotenschmuck 🐾 Thank you for your feedback, we're glad to know that SmartrMail was a great replacement for Klaviyo. Feel free to reach out to our support team if there is anything else we can assist you with 😊

January 28, 2014

This app is fantastic! It has all the features needed for a shop like ours after the latest update. Thanks Chad for listing to our needs!

mybrush.dk
Sweden
25 days using the app
May 6, 2022

This is such an easy app to navigate and use. I love the email Templates already set up for you to start you on the right foot. The customer service team are also very friendly and supportive and put in the time to explain features really well and help answer all your questions for a very smooth enjoyable experience.

ELLKA
Australia
25 days using the app
SmartrMail replied May 8, 2022

Hi Ellka team 👜 Thank you so much for this awesome feedback 🎉
Should you need any further help, do not hesitate to contact us anytime you need 😊

October 17, 2020

I installed this app to help us with our marketing. It was easy to install and easy to use. Encountered an hiccup and received an immediate response from support which solved the issue. Used to send our first emailing shot. Great job done. Highly recommended.

Pellaio
United Kingdom
24 days using the app
SmartrMail replied October 29, 2020

Hi Pellaio team 👋 Thank you for your feedback, we're glad to hear that the app was easy to install and easy to use. We'll remain available through our in-app chat if you have any other questions coming up 😊

March 1, 2022

Very user friendly. It is also very intuitive.Very user friendly. It is also very intuitive.Very user friendly. It is also very intuitive.

Firemask
Canada
22 days using the app
SmartrMail replied March 1, 2022

Thank you Firemask team 🔥🤿We're glad to hear that you found the app intuitive and user-friendly 😊 Looking forward to sending more emails with you!

February 13, 2023

The support team is very helpful in troubleshooting issues with popups, automations, coupons, and so on.

orchid-and-pine
United States
22 days using the app
SmartrMail replied February 13, 2023

Hi Orchid and-Pine team 🌼🌲 Always a pleasure! Feel free to let us know if there's anything else we can assist you with 😊