Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and powerful automation features. They find the management of email signups, automated follow-up emails for abandoned carts, and product recommendations particularly beneficial. The responsive and helpful customer service, insightful analytics, and affordability are also valued. Merchants commend the regular updates, customization options, and customer segmentation for targeted marketing. The app is recognized for its speed, reliability, and consistent performance.

December 18, 2013

Absolutely what we needed. Already made more sales than I thought we would the first week. A no brainer.

Coffee Gallery
United States
6 months using the app
February 20, 2020

I have been a mailchimp customer for years but as subscribers grew, so did the fees where it was costing iver $125 per month. I am not a regular sender of emails so this was too expensive. So far I have found Smartrmail to be great, their customer service excellent and it isn't too complicated (like Mailchimp). Also great to support an Australian business :-)

GutzBusta® Slow Feed Hay Nets
15 days using the app
SmartrMail replied February 20, 2020

Hi Nikki! Thank you for this feedback, we're thrilled that you enjoy the app 😊We'll remain available if you need any help with your email campaigns

January 23, 2014

Great app guys. I'm sure upgrades are still coming. So far, 5 stars all the way!

South Africa
5 months using the app
March 16, 2020

Great app and very easy to use. Even better customer service:) All around i've been very happy with everything:)

T-Shirt Inker
United States
13 days using the app
June 19, 2020

App and customer service is great! First newsletter looked fantastic with lots of positive feedback!

United States
10 days using the app
February 20, 2019

Really simple to use UI with great functionality. Plus the level of support is exceptional. Thanks guys!

Artist Guitars
United States
About 1 month using the app
February 6, 2020

Brilliant app, the most easiest i have used by far, set up an email within 10 minutes, simple and effective.
I probably didn't get the best from the trial with it being January when things are tight, but will use further into the year.

Cheshire Particle
United Kingdom
14 days using the app
December 11, 2013

Easy to use and looks really good. Had a problem with out of stock items but that was quickly solved by their support. Well done guys - great product.

Simply Party Supplies
South Africa
4 months using the app
February 8, 2020

We needed a new marketing email service and SmartrMail is by far the best we have used. They respond within minutes if you email them with any questions regarding their app. I would highly recommend using SmartrMail!!!

Triple Play Jewelry
United States
11 days using the app
SmartrMail replied February 10, 2020

Hi Tyler 👋

Thank you for your message, this is really appreciated 😊

We’ll remain available if you have any other questions!

Edited October 22, 2019

I have just sent out my first 2 Newsletters! The results have been amazing and they were so easy to do, because of the simple templates and the great on-line support!

PPW/A-Line/Arrow Hobby
United States
15 days using the app