Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and powerful automation features. They find the management of email signups, automated follow-up emails for abandoned carts, and product recommendations particularly beneficial. The responsive and helpful customer service, insightful analytics, and affordability are also valued. Merchants commend the regular updates, customization options, and customer segmentation for targeted marketing. The app is recognized for its speed, reliability, and consistent performance.

February 6, 2020

Brilliant app, the most easiest i have used by far, set up an email within 10 minutes, simple and effective.
I probably didn't get the best from the trial with it being January when things are tight, but will use further into the year.

Cheshire Particle
United Kingdom
14 days using the app
March 16, 2020

Great app and very easy to use. Even better customer service:) All around i've been very happy with everything:)

T-Shirt Inker
United States
13 days using the app
May 11, 2020

So far so good, the app was super easy to set up and the customer support was readily available. They even provided a free onboarding session to walk me through it and answer any questions that I had. My emails are going out as scheduled and look clean and professional. The only complaint is that I wish the opt-in email image area was adjustable, looks a bit small. otherwise no complaints so far.

Grace of Design
United States
13 days using the app
July 12, 2020

I have just started using shopify and this app, but I am very happy with the simplicity of it and the great support. So far, all my question have been asnwered quickly and problems solved.

Simply Natural Home
11 days using the app
February 8, 2020

We needed a new marketing email service and SmartrMail is by far the best we have used. They respond within minutes if you email them with any questions regarding their app. I would highly recommend using SmartrMail!!!

Triple Play Jewelry
United States
11 days using the app
SmartrMail replied February 10, 2020

Hi Tyler 👋

Thank you for your message, this is really appreciated 😊

We’ll remain available if you have any other questions!

June 19, 2020

App and customer service is great! First newsletter looked fantastic with lots of positive feedback!

United States
10 days using the app
Edited May 15, 2019

We migrated from Mailchimp and the Smartrmail team made it super easy. Other extra features have allowed me to create more specific automations which is saving me heaps of time, and the set up team walked me through the whole thing within a few short days.

Bliss Birth
9 days using the app
February 9, 2021

One of the best free email plugins along with great paid functionalities, the others I found was so buggy and confusing. This is straightforward, user friendly and has a scheduler! Love it

Savage Roasters
United States
8 days using the app
Edited February 7, 2021

I'm so glad I switched! I installed this app because of the break in relations between another mailer platform and Shopify. Since then my delivery and open rates have gone up! The templates are much more professional looking and I now get automation even at the Free account level. Setting things up was pretty easy. UPDATE - Support helped me with the Landing Page Feature linked to a specific subscriber list.

Andrew Moor Photography
8 days using the app
November 5, 2018

Very impressed with the quick customer service. App served the purpose I was looking for. Nicolas is fantastic and I hope he gets a pay rise!

8 days using the app