Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and powerful automation features. They find the management of email signups, automated follow-up emails for abandoned carts, and product recommendations particularly beneficial. The responsive and helpful customer service, insightful analytics, and affordability are also valued. Merchants commend the regular updates, customization options, and customer segmentation for targeted marketing. The app is recognized for its speed, reliability, and consistent performance.

November 13, 2018

This is the CEO of Infinite Dreaming Network, and I want to thank you all at Shopify for helping me with SmartrMail and showing me how to properly send email for marketing. It was a smooth process for my first set of emails sent. I will be using your platform to disburse these emails weekly to my customers. Thank You SmartrMail!!!

Infinite Dreaming Store
United States
About 2 months using the app
December 17, 2019

I realy like this app. This app is super useful and easy to use and the support is super fast.
thank you smartmail.

Sensations Plus
About 2 months using the app
November 5, 2019

Great app and great support. We made the move from Mailchimp and so far this has been exactly what we needed.

Fusion Coffee
New Zealand
About 2 months using the app
October 20, 2016

Couldn't be happier with Smartrmail for my email marketing. I've used Klaivyo and actually loved their flows and features but unfortunately my sales dropped off compared to mailchimp. While smartermail may not have every single feature, my emails have better open rates and my sales have improved with probably less work.

I'd recommend using their product recommendation emails, I've just set them to send every week and I get sales without even trying. EASY! Abandoned cart emails have been getting decent sales too on the 2nd send.

Keep up the great work guys!

About 2 months using the app
December 2, 2019

Wir nutzen das Tool im deutschsprachigen Raum und es erfüllt die aktuellen GDPR Anforderungen. Die Empfänger können sich einfach und sicher von den Newslettern abmelden.
Darüber hinaus ist das Tool sehr einfach in der Nutzung.

Lottes Liebling
About 1 month using the app
November 14, 2017

A pretty handy tool really. Was using mailchimp but got annoyed with their lack of support and found automations complicated.

Good sensible support, explained things properly.

They have some sophisticated features to be played around with. The auto product emails and suggestions are quite relevant and takes care of half the work. There's room for improvement but a much needed upgrade from the old emailing tools.

Bluethumb Art Supplies
About 1 month using the app
July 14, 2019

We needed a Mailchimp replacement and I’d seen SmartrMail mentioned when looking for recommendations. The UI seemed pretty simple and things like smart segments and automation seemed to be ready to go out of the box. Support has also been really good during our trial period. Pricing structure is cheaper and more flexible than Mailchimp and reporting gives a clear insight to costs and ROI.

Elise Design
About 1 month using the app
November 28, 2019

Perfekt ! ! ich bin sehr zufrieden .- Alles was hier noch fehlt ist noch Deutsche Sprache :)
Ich wünsche das passiert bald .

Gentiuss e.U.
About 1 month using the app
November 11, 2016

This app and the the people behind it are spectacular. The app is really simple, very user friendly, Nothing is hidden it is all right there in front of you. Plus it has everything you need to get your Email marketing done and done right. I installed it and then had some issues( not with this) but I couldn't use it. They double checked it and I got my 15 day trial back. Josh was the one who has helped me the whole time, and let me tell you he is one patient person. He stayed up late to help me install it, set it up, and then he himself helped design my emailer. I couldn't ask for more or a better Rep. He made a customer out of me! Highly recommend to anyone at any stage in Ecommerce!

United States
About 1 month using the app
February 20, 2019

Really simple to use UI with great functionality. Plus the level of support is exceptional. Thanks guys!

Artist Guitars
United States
About 1 month using the app