Reviews (591)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing efforts, noting significant improvements in sales and customer engagement. It features customizable templates, automation, smart segments, and tools like automated product recommendations and abandoned cart emails. The integration with Shopify is seamless, allowing for quick, professional email setups. Customer support is frequently praised for its responsiveness, with special mentions of support staff members Jesse and Moe.

January 26, 2023

Love the app makes my life so simple
Customer service is top notch and very helpful
Would definitely recommend

A Better Rebuild
United States
Almost 2 years using the app
SmartrMail replied January 26, 2023

Thank you for your feedback A Better Rebuild 💪 We're glad to hear that SmartrMail is making your life more simple 😊 Have an amazing day ahead!

December 6, 2013

Great site!!...Love the ease of setup, and now waiting for the results!

WoodButtons
United States
Almost 2 years using the app
January 24, 2014

Excellent app, and has helped us get additional sales. Based on the results we are thinking developing our email campaigns a bit more...It would be excellent if we can customize the products which are sent in the email.

Zeyna Atelier
United States
Almost 2 years using the app
January 13, 2014

An outstanding system. I absolutely recommend it. Thank you so much for offering this for Shopify stores.

Meadow DeVor
United States
Over 1 year using the app
Edited February 28, 2023

Highly recommended for small businesses. The app is very intuitive, so far it's been easy to use, the email builder is complete and they have good email templates. Also very good customer service.

Xtrememac
Luxembourg
Over 1 year using the app
January 7, 2014

I got this App today. I installed it and had some questions I emailed them within a couple of minutes they came back to me with the answer - they were super quick and really helpful with all my questions. Even happier now since it I have already received orders as a result of the email.
Highly recommend this App the guys are great!

The Accessory Barn - GRANDCO Beaded and Jeweled SANDALS
United States
Over 1 year using the app
January 14, 2023

Great app. Love the automation set up and how it will pick products for you. Saves tons of time. Customer service is awesome and they are on top of any issues you have.

Wild Child & Rebel Soul Boutique
United States
Over 1 year using the app
SmartrMail replied January 15, 2023

Thank you Wild Child & Rebel Soul team 👢 We're always happy to see great brands succeed with SmartrMail automations. Feel free to let us know if there's anything else we can assist you with 😊 Happy sending!

April 13, 2023

The support team was really helpful when I was trying to get everything set up and working on my end. Also, the free version of the app is amazing (and a free app that is great is tough to find these days)!

Maple+Co
Canada
Over 1 year using the app
SmartrMail replied April 13, 2023

Hi Maple+Co team 🍁 We're glad to hear that SmartrMail's free version is giving you all the tools that you need to succeed with email marketing 😊 It's true that many other apps lock up great features such as the ability to enable an unlimited number of flows or the ability to automation abandoned cart emails, welcome emails, review request emails, win-back emails, birthday emails behind their paid plan, but as you saw by now, this is now the case with SmartrMail. You can set up all of these automations as of today 🎉

December 10, 2013

I just downloaded this app and it is very quick and easy to use. You can see how many emails have been sent, opened, and clicked on! Results are shown within a few seconds. Hopefully this will help boost sales for my store. I really wish there were more options to customize the email. The mix of top sellers and customer sales history is great but I rather choose a certain category in my store such as new arrivals to share. I definitely recommend trying this app. The Concierge Support is also very friendly and responsive!

Boutique Dandelion
United States
Over 1 year using the app
January 1, 2023

As a small business owner, this has been the most useful Shopify app for me yet. It has allowed me to easily send newsletters out to my subscribers, and they have a lot of free templates that make my eblasts look professional. I've been using this app for about two years now and haven't had any issues at all.

Art of Priscilla Wilson
United States
Over 1 year using the app
SmartrMail replied January 2, 2023

Thank you for your review Art of Priscilla Wilson team 🎨 Happy to hear that you like our free templates, especially coming from an artist 😊 Looking forward to helping you grow your Shopify store even more!