Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and powerful automation features. They find the management of email signups, automated follow-up emails for abandoned carts, and product recommendations particularly beneficial. The responsive and helpful customer service, insightful analytics, and affordability are also valued. Merchants commend the regular updates, customization options, and customer segmentation for targeted marketing. The app is recognized for its speed, reliability, and consistent performance.

December 19, 2019

For complete beginners like me this was perfect. The chat support was wonderful from Nicolas who not only gave me support but also some friendly advice. Highly recommend!

Egan's Whiskey
United States
3 days using the app
SmartrMail replied December 19, 2019

Hi Egan's Whiskey team 👋

Thank you for your feedback 😊It's been a pleasure walking you through!

All the best with all your upcoming email campaigns 🚀

Kind regards,


November 5, 2018

Very impressed with the quick customer service. App served the purpose I was looking for. Nicolas is fantastic and I hope he gets a pay rise!

8 days using the app
January 24, 2014

Absolutely great app and even better, it's free!!!! Only wish more customization was allowed.

K5 Optima Store
United States
27 days using the app
January 28, 2014

This app is fantastic! It has all the features needed for a shop like ours after the latest update. Thanks Chad for listing to our needs!

25 days using the app
January 26, 2014


United States
21 days using the app
May 8, 2020

I have been trying many different apps. But This one is a really cool one. It is very easy to install and works perfectly. I used it for a newsletter. I used Free basic and it's just wonderful. So easy, I did not have to use a support team or got stuck or anything like that. Installed, Created newsletter, and sent. It showed who opened, click, etc. Really Good App, Thank you to creators.

New Zealand
About 12 hours using the app
January 4, 2020

I am impressed with how easy it is to produce a professional looking newsletter and the tracking that is offered to evaluate the performance. Thank you for your product.

Country Rich Creations, LLC
United States
About 11 hours using the app
May 9, 2019

Haven't used the app yet and am in the process of migrating our Shopify Store over from MailChimp. So far, customer Service has been very helpful and responsive.

The iFISH Store
United States
About 23 hours using the app
December 10, 2019

A wonderful alternative to MailChimp, many great features, smart automation, and amazing customer support.

9 Dimensions
United States
About 2 hours using the app
SmartrMail replied December 11, 2019

Thanks so much for the lovely feedback, we really appreciate it and it's great you're finding SmartrMail useful 🙌🏻.

January 23, 2014

Great App!

I Should've signed up earlier.
Sales went up within minutes of signing up

Terrapin Stationers
United States
7 days using the app