Reviews (593)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.
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The support team is very helpful in troubleshooting issues with popups, automations, coupons, and so on.
Hi Orchid and-Pine team 🌼🌲 Always a pleasure! Feel free to let us know if there's anything else we can assist you with 😊
Easier and smoother integration than mailchimp, switched over without any issues. Slightly cheaper too.
Great People. And Exelent Suport
I Love to work with them
Kind People. they helped me with my subscriber, desing etc...
they are good, not sure how to get rid of my spam shopify subscribers though
AWESOME APP! SALES HAVE BEEN IMPROVING SINCE I DOWNLOADED THIS APP!
This is by far the best pop up app I've found out there, and I've tried all of them. The best thing about it is that it sends the new email signup directly to Shopify so you have them in your Customer list without having to add it manually. I also really like that you can then send automated email series without having to think about it.
I gave it 4 stars because some of the functionality of the design of the pop up could be expanded like the thank you pop up has to be the same size as the original pop up and you can't format it independently. Also there is a disconnect between how the pop up looks in the editor, and how it looks on your site. You need to edit it while looking at your site to make sure it turns out ok otherwise it will look very weird.
Customer service is excellent.
Hi Sweet Violet team 🌷🟣 Thank you for your feedback! We're glad to hear that your enjoy SmartrMail's integration with Shopify. I passed on your feedback to our development team who is now looking into making the size of the Pop-up's "Thank you" page editable. I'm expecting their change to be available over the next couple of days. When it comes to the disconnect between the editor and your site, it appears to be linked to external CSS and code affecting your original SmartrMail Pop-up. The same developer is looking into it. We'll get back to you as soon as we've located how to prevent this from happening. In the meantime, please feel free to reach out through our in-app chat if you have any questions or if you need any help with your SmartrMail account!
Excellent! Very friendly, quick to respond and solved my issue within 2-3 minutes. Very impressed with the support from Smartrmail and a great App too :)
Good morning Lori Holmes Books team 📚 Thank you for your feedback! We're glad to hear that you appreciate our customer success team's responsiveness 😊 Feel free to get in touch with us if there's anything else we can assist you with!
Great app. Easy to use and has great options, almost like the best apps on email marketing which can be found.
Costumer support is fast and effcient.
It has a free plan available for stores that are just starting out.
Highly recommend!!
Smartrmail is a great app, when just starting out I love how easy it is to use, and everything is in one place.
Thank you Nature's Agents team 😊 We're happy to hear that you find the app easy to use! Make sure to let our support team know if you have any questions ✉️ Happy sending!
Update:
If you are switching from MC, be extremely careful using SM automatic list import feature, dont use it at all. Its importing your unsubscribers as well Also SM creating accounts for them on your Shopify and mark them as accepting marketing and resulting in messing up your data. ----------------------------- I choose this app because it was the most reasonably priced email platform out there. Other options were ridiculously expensive. Simple to use decent app. However there are some issues needs to be addressed by their team. Once I switched from MC using their automated tool, they imported my unsubscribes as well and mark them as subscribers. For that reason my first email got very high amount of complaints. Secondly they created accounts on my Shopify for those emails accounts that unsubsribed and marked them as subscribers on Shopify , which is not good if I decide to switch platforms in the future. If they improve their platform and make it more sleek and without glitches, while not increasing prices , they would do very well. Also a better pop up email collection feature would be nice.
Hi Woodstone team 👋
Thanks for the feedback. I believe our team already let you know that we quickly fixed the issue with the Mailchimp importer. For the customers that were affected, we'll reach out to sort that out. You can upload a list of the unsubscribes into Shopify and it will fix the issue.
We also do have a new popup on the way this year! We'll be sure to let you know when it's live 😊