Reviews (593)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.
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Very simple to use. If I ran into an issues there was always a real person there to help by email. Not difficult to integrate either.
Thank you Powella team 😊 Make sure to let our support team know if you have any questions on all our other types of automatic emails ✉️ Happy sending!
User friendly. I'm new at this and the thought of sending out newsletters was intimidating. This program has helped me gain confidence :)
I really love this app and the people behind it. Has most of the functionality of the previous app I was using, but with SmartrMail you can speak to/message with real people. People who are helpful and can help navigate. The only reason for a 4 star v. 5 star review is because I’d like to see bit more functionality and design elements. BUT, I know these are in the works.
Really simple and easy to use templates, but the only issues I had were in the beginning when I didn't really know how to switch fonts in the texts and edit some parts of my mail. After Ive gotten used to it, its really good and easy to use! Also, really helpful staff!!
Great app, does what it says. everyone should use the free 5000 emails every month, its worth all the free emails , it converts easily
The thing that I love the most about this app is that it allows me to create professional emails with ease. I also don't have to worry about my emails not going directly to my list, it shows me exactly what to do to make sure it goes where it needs to. There is no extra steps my list has to take to be able to receive my emails. That's priceless.
I have been trying to contact the support through e-mail (concierge@sendicate.net) regarding billing concerns but have not received a reply. It's been about a month. I've sent an e-mail again just now, let's see.
To be fair, the app does what it's supposed to do, but I unsubscribed because it's not working for me (in terms of sales).
I'm very disappointed with the lack of support, though, and would not be recommending this app for this very reason.
Hi The Style Quater team, this was app was acquired in 2016, and we've made massive changes including adding a dedicated support team. Our response times are on average under 30 minutes.
We'd love it if you could consider updating your review.
Really liking the support that you get from the team. Dashboard is nicely organized. Easy to set up my own e-mails.
I like this app however, it definitely needs an upgrade. I like that it automatically sends emails to your customers but this app has virtually no customization which is a downside. I would love for this app to have more features so I can rate it with 5 stars and LOVE it!
Hi Jupe NYC team, this was app was acquired in 2016, and we've made massive changes since, as you can see from all the new reviews. We've added tons of new design customization features so your template can perfectly match your brand.
We'd love it if you could take another look and consider updating your review!
About a week into SmartrMail use now and so far, so good! Very easy interface and after coming from a Wordpress site with an external email service, I am loving the integration and overall simplicity. To top it off....GREAT SUPPORT!